Support - General

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Why is the size of the firmware update different?

Q. Why is the size of the firmware update through the phone itself (Over The Air) around  a few MB (at most), while Ovi Suite says the update is well over 100MB?

# Posted by Steve in Miscellaneous, Upgrading at 9:52 UTC, Aug 25th || 5 Comments

iSync failure

Q. I've been syncing my Symbian smartphone happily to my Mac for over a month, yet all of a sudden the iSync has started failing, with error: “[Nokia N97 mini] Connection to the phone failed. Please make sure that your phone is turned on.” I'm tech savvy and have tried power cycling both phone and Mac. What's next?

# Posted by Steve in Troubleshooting, Communications at 9:41 UTC, Aug 25th || 4 Comments

Pay-as-you-go data now more expensive

Q. I use a Vodafone pay as you go SIM card with my Nokia smartphone and until recently I've been very happy. I only use mobile data sparingly, grabbing email every now and then and hardly using Web over 3G. And in the last few months, my SIM credit has been draining far faster than it used to. Do you think it's something I've installed?

# Posted by Steve in Performance, Miscellaneous, Communications at 9:31 UTC, Aug 25th || 0 Comments

Psion to ?

Q.  I have a Psion Series 5 and am very happy with it, but I want to update to something newer. How can I convert my data files into a more modern device?

# Posted by Steve in Miscellaneous, Upgrading at 9:23 UTC, Aug 25th || 0 Comments

Backing up everything?

Q. How can I back up everything on my Symbian smartphone? Not just data, but every application, every license key, and so on?

# Posted by Steve in Miscellaneous, Upgrading at 9:18 UTC, Aug 25th || 2 Comments

My phone remembers too much about me!

Q. I'm worried about securing my sensitive data on my Symbian phone should it be lost. I've got the really personal stuff in Handy Safe Pro, but I'm talking here about about auto-logins for Gmail and web forums (both using login data from previous sessions). I'm also worried about securing notes and downloaded emails.

# Posted by Steve in Applications, Miscellaneous at 8:47 UTC, Aug 25th || 0 Comments

Massive FM transmitter interference

Q. When driving, Why can't I use the FM transmitter in my Symbian phone while it's being charged via the cigarette lighter lead?

# Posted by Steve in Troubleshooting, Communications at 8:32 UTC, Aug 25th || 3 Comments

Behind slow GPS locks

Q. I'm pretty sure that Assisted GPS is set up properly, and yet my Nokia still sometimes takes up to ten minutes to get a GPS satellite lock. Is it faulty?

# Posted by Steve in Applications, Troubleshooting, Communications at 8:30 UTC, Aug 25th || 0 Comments

On a phone, what is an EDoF 'full focus' camera?

Q. I see the new Nokia E55 and E52 have an EdoF camera. What is EdoF?

# Posted by Steve in Performance, Miscellaneous at 8:16 UTC, Aug 25th || 0 Comments

Adaptor woes, changing headphones on the Nokia E71

Q. I'm new to Symbian phones, but really loving my Nokia E71. I think it is a thing of beauty and probably the greatest phone I have ever owned. I have one slight niggle though, the provided headset hurts my ears. I got a 2.5mm to 3.5mm adapter and bought a high quality stereo headset with a 3.5mm 4 pole jack. But the phone won't recognise it as a headset, though music plays OK. How can I use the headset for calls as well?

# Posted by Steve in Troubleshooting, Miscellaneous, Communications at 8:14 UTC, Aug 25th || 0 Comments

Deleting confidential files for good

Q. Is there a way to permanently delete information on my S60 phone? I have had several confidential documents and want to be able to electronically shred them after use, such that they can't later be recovered.

# Posted by Steve in Applications, Miscellaneous at 8:12 UTC, Aug 25th || 1 Comment

Why do I still need a mains charger?

Q. With my new Nokia N85 now using USB charging, why do I still need a mains charger? This phone came with both!

# Posted by Steve in Miscellaneous at 8:07 UTC, Aug 25th || 2 Comments

Messaging data won't stay on my mass memory and keeps switching back to C:

Q. I keep setting built-in messaging apps to use my mass memory for their data and they keep switching back. Why do they do this?

# Posted by Steve in Applications, Troubleshooting at 15:34 UTC, Aug 24th || 2 Comments

Low light blur on N86 photos

Q. For a premium camera and camcorder smartphone, the Nokia N86 8MP (in my case) is proving disappointing – low light photos are blurred and not much better than those from other phones!

# Posted by Steve in Performance, Troubleshooting at 15:32 UTC, Aug 24th || 2 Comments

Printing from a Nokia Nseries phone to a photo printer

Q. How can I print photos from my Nokia Nseries to my photo printer?

# Posted by Steve in Applications, Communications at 15:27 UTC, Aug 24th || 0 Comments
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