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Recent Support Entries - General
Preserving Java game downloads
Q. I bought several games from both my network provider and through Nokia's Download! catalog, but now I've switched to a new phone and I'm annoyed that I'll have to buy the games all over again for the new device. Surely there's a way to transfer a game from one device to another?When everything goes horribly wrong in Nokia Software Update
Q. I was trying to upgrade my S60 smartphone using Nokia Software Update, but after the download and 'installing' sections were complete, the NSU error dialog appeared, advising me to 'Retry'. But the device itself appears dead, with no backlight and no messages. And 'Retry' does nothing.Problems installing and removing Smart2Go
Q. I'm having real problems installing Smart2Go onto my smartphone. What tips can you offer?Country at a time
Q. Nokia Maps is working fine on my N95 but what I really want is not to suffer continual data charges. How can I preload country content?Custom ringtones revert to Nokia standard
Q. I've set my ringtone to an MP3 several times but after a while it always stops working and reverts to the standard Nokia tune. What's going on?Theme keeps getting reset
Q. My smartphone theme keeps getting reset when I take my memory card out in order to fill it in my memory card reader. How can I stop this happening?Browsing the contents of another phone via Bluetooth
Q. Is it possible to browse the contents of another phone via Bluetooth? My old Samsung could do this. Once paired you would also have the option to browse the files of the phone (images, video and audio).Do I need a firewall?
Q. On my PC I have the ZoneAlarm firewall loaded all the time, to protect myself against Internet-borne nasties. Do I need to do something similar for my smartphone?Installation of PC Suite crashes with MSXML-related error
Q. I've been trying to install the Nokia PC Suite software, but when I get to the end of the installation I get an error:Error 1935. An error occurred during the installation of assembly 'Microsoft.MSXML2,publicKeytoken='6bd6b9abf345378f ",
version="4.20.9818.0",type="win32",processorArchit ecture="x86'". Please refer to Help And Support for information. HRESULT: 0x80070002
Can't boot up, the smartphone's stuck in an endless reboot cycle!
Q. Help! I can't boot up, the smartphone's stuck in an endless reboot cycle!How can I clean up my expansion card?
Q. Is there software that enables me to remove files left behind by uninstalled applications? I'd like to clean up my MMC and free up some space.PC Suite Connected but not functional?
Q. Why does PC Suite seem to be "Connected" but not let me browse my Nokia's files or use the various Suite utilities?
Why can I send MMS messages but not receive them?
Q. I can send MMS messages, but I can't actually receive them. When someone sends a picture to me, I don't see the actual picture. but a link to a page on my network provider's web site instead. I've double checked the MMS settings and they seem to be correct.
How can I send email, as well as receive it, over GPRS?
Q. I've just started using a Symbian-based smartphone with a Vodafone Pay As You Go SIM card, but I'm having problems with sending email. I'm able to collect email perfectly but when I try and reply and get errors every time. Any ideas?
Why do email messages appear downloaded and then disappear?
Q. Messaging shows up my POP3 Inbox emails properly at first but then the next day I find most of them have been lost. Is email syncing broken?
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Notes
Note: Some of the Q&A in this Support section were written by Steve Litchfield in his PDA Essentials magazine column from 2000 to 2005 and are republished here with permission. In many cases, the text has been revised and updated over that which appeared in the published magazine. In some cases, questions have been reworked from more specific queries on Internet forums, thanks to all who contribute to these. All text is copyrighted to Steve Litchfield, All About Symbian, PDA Essentials and other relevant contributors and commenters.
