Support - Series 90

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Backing up everything?

Q. How can I back up everything on my Symbian smartphone? Not just data, but every application, every license key, and so on?

# Posted by Steve in Miscellaneous, Upgrading at 9:18 UTC, Aug 25th || 2 Comments

99% frozen

Q. Help, my PC Suite backup hangs on 99% and I have to reboot my PC!
# Posted by Steve in Troubleshooting, Communications at 15:12 UTC, Aug 7th || 1 Comment

MIssing Calendar items

Q. Many of my upcoming appointments from the next few months don't seem to be synced properly with Outlook, mainly those from the medium future. Why is this?
# Posted by Steve in Applications at 21:22 UTC, Aug 4th || 0 Comments

Browsing the contents of another phone via Bluetooth

Q. Is it possible to browse the contents of another phone via Bluetooth? My old Samsung could do this. Once paired you would also have the option to browse the files of the phone (images, video and audio).
# Posted by Steve in Miscellaneous, Communications at 7:44 UTC, Jul 7th || 5 Comments

Do I need a firewall?

Q. On my PC I have the ZoneAlarm firewall loaded all the time, to protect myself against Internet-borne nasties. Do I need to do something similar for my smartphone?
# Posted by Steve in Applications, Performance, Miscellaneous at 13:30 UTC, May 5th || 0 Comments

Installation of PC Suite crashes with MSXML-related error

Q. I've been trying to install the Nokia PC Suite software, but when I get to the end of the installation I get an error:

Error 1935. An error occurred during the installation of assembly 'Microsoft.MSXML2,publicKeytoken='6bd6b9abf345378f ",
version="4.20.9818.0",type="win32",processorArchit ecture="x86'". Please refer to Help And Support for information. HRESULT: 0x80070002

# Posted by Steve in Troubleshooting, Communications, Upgrading at 12:04 UTC, Mar 24th || 0 Comments

Struggles with PC Suite's 'Transfer music' function

Q. I'm struggling with PC Suite's 'Transfer music' function. Tracks seem to transfer very slowly and sometimes don't make it at all.
# Posted by Steve in Applications, Performance, Communications at 11:54 UTC, Mar 24th || 0 Comments

Errors after upgrading Nokia's PC Suite

Q. After upgrading PC Suite, I get error messages saying 'Operation could not be completed' and other puzzling errors. What's going on?
# Posted by Steve in Troubleshooting, Communications, Upgrading at 20:13 UTC, Mar 22nd || 0 Comments

PC Suite Connected but not functional?

Q. Why does PC Suite seem to be "Connected" but not let me browse my Nokia's files or use the various Suite utilities?

# Posted by Steve in Troubleshooting, Communications, Upgrading at 14:31 UTC, Feb 3rd || 0 Comments

Why can I send MMS messages but not receive them?

Q. I can send MMS messages, but I can't actually receive them. When someone sends a picture to me, I don't see the actual picture. but a link to a page on my network provider's web site instead. I've double checked the MMS settings and they seem to be correct.

# Posted by Steve in Troubleshooting, Communications at 13:59 UTC, Feb 3rd || 1 Comment

How can I send email, as well as receive it, over GPRS?

Q. I've just started using a Symbian-based smartphone with a Vodafone Pay As You Go SIM card, but I'm having problems with sending email. I'm able to collect email perfectly but when I try and reply and get errors every time. Any ideas?

# Posted by Steve in Troubleshooting, Communications at 14:14 UTC, Feb 1st || 2 Comments

Why do email messages appear downloaded and then disappear?

Q. Messaging shows up my POP3 Inbox emails properly at first but then the next day I find most of them have been lost. Is email syncing broken?

# Posted by Steve in Applications, Miscellaneous, Communications at 13:59 UTC, Feb 1st

Bluetooth connection to my smartphone has stopped working!

Q. Help, the Bluetooth connection to my smartphone has suddenly stopped working. I haven't changed anything in the setup of either PC or phone and both have been rebooted several times. Any ideas? I'd hate to go back to using the cable, Bluetooth is just so convenient!

# Posted by Steve in Performance, Troubleshooting, Communications at 10:30 UTC, Feb 1st || 0 Comments

Overnight battery drain with a Bluetooth smartphone

Q. I'm mystified. I go to bed at night with my smartphone next to me, showing a full charge, and in the morning it's down to almost zero. I've rebooted and made sure that there no extra, running applications that might be hammering the processor, and yet every night the story's the same. Is my smartphone faulty?

# Posted by Steve in Performance, Troubleshooting, Communications at 10:28 UTC, Feb 1st || 2 Comments

PC Suite doesn't recognise my Nokia Communicator

Q. I've been unable to connect up my Nokia 9500 for the last two months. I've powered everything down and restarted, I've tried reinstalling the latest PC Suite, I've used both cable and Bluetooth and nothing seems to work. The Windows hardware wizard pops up and asks me for the driver and, despite a broadband Internet connection and the original Nokia CD in the drive, nothing gets found. Why's this happening and what can I do to solve the problem?

# Posted by Steve in Troubleshooting, Communications at 10:24 UTC, Feb 1st || 0 Comments
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