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Home › Support › When everything goes horribly wrong in Nokia Software Update

When everything goes horribly wrong in Nokia Software Update

30 October 2007 · by Steve Litchfield
Troubleshooting, Upgrading General, S60 3rd Edition
Q. I was trying to upgrade my S60 smartphone using Nokia Software Update, but after the download and 'installing' sections were complete, the NSU error dialog appeared, advising me to 'Retry'. But the device itself appears dead, with no backlight and no messages. And 'Retry' does nothing.

A. Before rushing off to the local Nokia Service Centre:

  1. remove the battery from your phone
  2. wait a good minute or so (for ALL the charge to leak out of the circuits)
  3. reinsert the battery and press the power button for a few seconds. Does the Nokia logo appear on the screen (albeit with no backlight), frozen? NB: for the E90, look at the INNER screen!
  4. if you see the logo, however dimly, then relax, because the device is not really frozen, it's simply awaiting instructions. Close down NSU, reboot your PC (just in case) and then connect the phone to your PC again
  5. fire up Nokia Software Update again. Your phone will be recognised after a short wait (amazingly), the firmware update downloaded again and installed again - and this time, hopefully, the update will 'take' and the phone will restart normally.
  6. if the phone restarted OK, ignore any further errors from NSU and close it down - its job is done