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Support - S60 5th Edition

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Missing applications on S60 5th Edition

Q. Having upgraded from a Nokia N95 to a 5800 XpressMusic, I've been very happy with the extra functionality and that lovely large screen. However, quite a few of the utilities that I'd grown to depend on in the N95 seem to have disappeared. Specifically Sync, N-Gage, Search, Connection Manager, GPS Data, Wireless Keyboard and Memory (Backup). Whew, quite a long list, actually. Can any of these be downloaded separately?

# Posted by Steve in Applications, Miscellaneous, Upgrading at 9:57 UTC, Aug 25th || 2 Comments

Faster music access

Q. I've got almost 1000 songs loaded on my Nokia smartphone, whose mass memory is now about 75% full. Music is played fine, but getting to a particular track is very slow when its name doesn't come near the start or end of the alphabet. Browsing by artist sometimes speeds things up, but many of my (legally) ripped CDs are 'Various Artists', so I'm stuck. What music utilities are there to help speed up finding particular songs?

# Posted by Steve in Applications, Performance, Miscellaneous at 9:54 UTC, Aug 25th || 6 Comments

Why is the size of the firmware update different?

Q. Why is the size of the firmware update through the phone itself (Over The Air) around a few MB (at most), while Ovi Suite says the update is well over 100MB?

# Posted by Steve in Miscellaneous, Upgrading at 9:52 UTC, Aug 25th || 1 Comment

How can I upgrade my Ovi Store client to the latest version?

Q. How can I upgrade my Ovi Store client to the latest version?

# Posted by Steve in Applications, Upgrading at 9:42 UTC, Aug 25th || 0 Comments

iSync failure

Q. I've been syncing my Symbian smartphone happily to my Mac for over a month, yet all of a sudden the iSync has started failing, with error: “[Nokia N97 mini] Connection to the phone failed. Please make sure that your phone is turned on.” I'm tech savvy and have tried power cycling both phone and Mac. What's next?

# Posted by Steve in Troubleshooting, Communications at 9:41 UTC, Aug 25th || 0 Comments

Greyed out download in Ovi Store

Q. Nokia's Ovi Store application seems to have got itself confused, it's showing the 'Download' buttons for some freeware applications (that I'd tried in the past) greyed out – so I'm unable to try them again.

# Posted by Steve in Applications, Troubleshooting, Upgrading at 9:34 UTC, Aug 25th || 0 Comments

Backing up everything?

Q. How can I back up everything on my Symbian smartphone? Not just data, but every application, every license key, and so on?

# Posted by Steve in Miscellaneous, Upgrading at 9:18 UTC, Aug 25th || 0 Comments

How do I recalibrate my touchscreen?

Q. How do I recalibrate the touchscreen on my smartphone? Some of the taps get mis-registered!

# Posted by Steve in Performance, Troubleshooting at 9:04 UTC, Aug 25th || 0 Comments

My phone remembers too much about me!

Q. I'm worried about securing my sensitive data on my Symbian phone should it be lost. I've got the really personal stuff in Handy Safe Pro, but I'm talking here about about auto-logins for Gmail and web forums (both using login data from previous sessions). I'm also worried about securing notes and downloaded emails.

# Posted by Steve in Applications, Miscellaneous at 8:47 UTC, Aug 25th || 0 Comments

YouTube terminates

Q. Somewhat weirdly, on my Nokia smartphone, Google's YouTube client has started misbehaving. It used to work fine, but now just terminates almost immediately. I've tried reinstalling, to no avail. Help!

# Posted by Steve in Applications, Troubleshooting at 8:42 UTC, Aug 25th || 0 Comments

Massive FM transmitter interference

Q. When driving, Why can't I use the FM transmitter in my Symbian phone while it's being charged via the cigarette lighter lead?

# Posted by Steve in Troubleshooting, Communications at 8:32 UTC, Aug 25th || 1 Comment

Behind slow GPS locks

Q. I'm pretty sure that Assisted GPS is set up properly, and yet my Nokia still sometimes takes up to ten minutes to get a GPS satellite lock. Is it faulty?

# Posted by Steve in Applications, Troubleshooting, Communications at 8:30 UTC, Aug 25th || 0 Comments

Kilometres to Miles

Q. I'm generally quite happy with Ovi Maps on my new Nokia N97 mini – I downloaded the new v3.0 and it's proved superbly reliable. But I'm not happy with all the distances being in metric. I know Finland wouldn't know their inches from their miles, but is there any hope?

# Posted by Steve in Applications, Miscellaneous at 8:28 UTC, Aug 25th || 0 Comments

Broken thumbnails

Q. When I go to Photos on my new N97 it shows the icon of one picture I took a few weeks ago (all others have all been transferred off onto my PC). However, when I tap the icon to open it, I get the broken image icon and a 'General system error' when I try to delete it. The picture isn't visible in Windows Explorer when my phone is connected to my PC. How do I remove the broken image completely?

# Posted by Steve in Troubleshooting at 8:20 UTC, Aug 25th || Comments

Deleting confidential files for good

Q. Is there a way to permanently delete information on my S60 phone? I have had several confidential documents and want to be able to electronically shred them after use, such that they can't later be recovered.

# Posted by Steve in Applications, Miscellaneous at 8:12 UTC, Aug 25th || 0 Comments

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