Broken thumbnails

Published by Steve Litchfield at 8:20 UTC, August 25th 2010


Q. When I go to Photos on my new N97 it shows the icon of one picture I took a few weeks ago (all others have all been transferred off onto my PC). However, when I tap the icon to open it, I get the broken image icon and a 'General system error' when I try to delete it. The picture isn't visible in Windows Explorer when my phone is connected to my PC. How do I remove the broken image completely?


A. It does rather sound as if a photo thumbnail has got 'stuck'. The easy way is to use the Nokia Photos application that comes as part of Ovi Suite 2.0 on your PC. (If you haven't installed this yet, then note that it replaces PC Suite and can be found on Nokia's Support web sites). While connected to your PC, in the left top corner of Nokia Photos the name of your phone should appear. Click on it - it will turn green. Now you can see any photo thumbnails on your phone - select the icon that you want to delete and right click it, choosing 'Delete'.

Failing this, there's a more technical way to zap the orphaned thumbnail:

  1. Connect up your N97 in 'Mass storage' mode
  2. Look in Windows Explorer for a 'hidden' folder called '\Private folder\101ffc31', in which you should see a file 'glxmdstn'
  3. Either delete this file or zap the whole folder.
  4. Photos on the N97 will then rebuild its photo database and the problem should be solved!

(This original text of mine was originally published in Smartphone Essentials magazine and re-purposed here with kind permission)



Filed: Home > Support > Broken thumbnails

Platforms: S60 5th Edition

Categories: Troubleshooting


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