Greyed out download in Ovi Store

Published by Steve Litchfield at 9:34 UTC, August 25th 2010

Question:

Q. Nokia's Ovi Store application seems to have got itself confused, it's showing the 'Download' buttons for some freeware applications (that I'd tried in the past) greyed out – so I'm unable to try them again.

Answer:

A. This is a fairly common situation, funnily enough. You use Ovi Store to download an app and install it to a microSD card, which later gets wiped or swapped. Or you install to the internal disk (C:) and then reformat this (for troubleshooting reasons, perhaps). Either way, Ovi Store's records indicate that you've already downloaded the app and, being peverse, insists you can't re-download it.

Aside from the usual backup/wipe/restore cycle (much recommended in recent issues), there are several workarounds, you'll be glad to know. Firstly, go to store.ovi.mobi in Web and sign into the Ovi Store there instead (if the Ovi Store app tries to launch as well, just close it again). This, being web-based, doesn't keep anything more than a cursory record of your downloads and it should let you download the relevant application(s) without problem. Alternatively, you can side-load the app from Ovi Store and Ovi Suite on your PC. Finally, you can manually grab the SIS file from the appropriate developer site and install it using Ovi Suite or by copying onto memory card and then installing in File manager.

So, one black mark for Nokia's Ovi Suite for being a little stupid but a gold star for Symbian OS for being very flexible in working with apps, files and folders?




(This original text of mine was originally published in Smartphone Essentials magazine and re-purposed here with kind permission)



 

Filed: Home > Support > Greyed out download in Ovi Store

Platforms: S60 3rd Edition, S60 5th Edition, Symbian^3

Categories: Applications, Troubleshooting, Upgrading

Discussion

AbeMajor
What is your connection to the server like? Are you able to upload?

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