To Touch or not to Touch?
Published by Steve Litchfield at 11:38 UTC, February 24th 2009
In contravention of the spirit of the age, Steve Litchfield finds himself unconvinced by a touch interface on a phone. And, for a change, there's survey data (see the postscript) to back up his crazed(!) opinions....
Now, please don't write me off as a 'boring old fart'. OK, so I probably am one, but that shouldn't discount my opinions - and I have used almost every phone and PDA from the last 15 years, so my thoughts should count for something. The subject under discussion here is Touch and my conclusion so far is 'Unconvinced'....
The first touch-based PDAs appeared in the mid 1990s, with Palm's stylus-based PDAs, closely matched by Psion bringing in touch into their EPOC-powered palmtops and then Windows Mobile (nee Pocket PC) joining in the fun around the millennium. EPOC mainly evolved into Symbian OS, running the S60 and UIQ interfaces, with the former unashamedly button-driven and the latter unashamedly stylus-driven.
Despite the relative success of Palm's PDAs, I think it's fair to say that the reliance on using a two-handed, stylus-driven interface meant that none of these touch-screen devices really became totally mainstream, in the sense that you'd see your mum or brother or colleague using one with no encouragement from you.
And then the Apple iPhone came along. Its main innovation was that it dispensed with the conventional wisdom that touch meant a stylus and allowed the use of a grubby, greasy, uneducated finger instead as its main driving force. You still had to use two hands (most of the time) but at least one barrier to use was removed for the main in the street.
A secondary innovation was the capacitive technology, meaning that a touchscreen could, for the first time in years, actually be viewed in sunlight and was incredibly responsive to the slightest touch. Backed by a ground-up interface rethink and Apple's legendary 'cool', the iPhone became a deserved (if rather high end) success.
With the result that most phone manufacturers have now jumped on the 'touch' bandwagon, trying to emulate the iPhone's success, or at least its mojo. Even Nokia now has touch as one of its cornerstone interface technologies for 2009, with the 5800 XpressMusic and N97 both sporting the fully touch-enabled S60 5th Edition.
In an attempt to try and understand whether either will take off in the real world, I had been using the 5800 as my main phone/device for the last two weeks. But I've just put my main SIM back in the Nokia N82, with the aforementioned 'unconvinced' as my verdict.
On the face of it, to get the latest and greatest version of S60, plus an iPhone-like caressable interface on a lovely large screen, plus a decent (if unspectacular) camera and some seriously loud speakers, all in a body the same size as the N82, seemed a bargain and certainly the sheer novelty factor kept me hooked for at least a week. However, there are numerous problems, not all of which can be solved by firmware updates:
- firstly and foremostly, touchscreen interfaces are superb when you're unstressed and with both hands free. When you're on the move, either in a car (with the device properly mounted on a stand, of course) or walking down the street or on a bus or train, there's too much external vibration for accurate use. You reach for an on-screen button but either don't reach the screen or hit the wrong icon, ad infinitum. All the time wishing for a physical d-pad or keypad that you can feel and manipulate even without looking, if needed. Sorry, Nokia, Apple and so on, haptic feedback doesn't hold a candle to physical control and character entry keys.
- the touch implementation on the 5800 XpressMusic (and presumably the upcoming N97) is flawed in that icons often don't respond to tapping and have to be tapped again - this should be fixed in firmware soon.
- text input using the on-screen keyboard is slow because of the use of a resistive touch-screen, meaning that only one character can be tapped at a time: tap, release, tap, release, and so on (c.f. the iPhone's multi-touch meaning that you can go as fast as you like) - writing/spelling aids in a firmware update might help alleviate speed concerns here - we'll see.
- the resistive screen is hard to see in strong light - it's as good as resistive gets but it's only marginally useable when using in direct sunlight.
- the resistive screen also requires significant pressure - this is most noticeable and unpleasant when dragging web pages around in Web. With Samsung adopting a capacitive screen for their S60 5th-powered Omnia HD, resistive touch technology is really looking rather old fashioned now.
- finger-touch interfaces rarely take into account the way a fingertip 'spreads' at the point of contact. In practice this means that wrong icons, characters and options get selected, with time wasted as you back out of whatever you just went into by mistake.
- a full-screen touch device is necessarily more fragile. Not in a 'it might break' sense, necessarily, but in a 'have to treat it with extreme care' way. Your kid wants to play a game on it - got to clean those greasy hands first? Want to put it out on the pub table beside you, getting showered with beer splashes and crisp crumbs? Want to just stick the phone in a pocket? Must make sure the pocket is free from dust, dirt, crumbs, keys and so on first. And if dirt does get on the screen, your next page drag in Web might gouge the surface permanently. Resistive touch screens have always been this 'fragile' - witness the number of screen protection and polishing kits available from the days of Psion and Palm onwards. The strong glass display of the iPhone and other capacitive-screened devices are better prepared for the onslaught of real life and much easier to clear/protect.
A finger-touch interface is cool, is fun and, to a certain extent, finger touch is novel. And yes, under ideal conditions, touch is faster than a d-pad when there are lots of options available in a dialog or menu or launcher page. And touch is arguably faster for entering text when it's aid-assisted on a capacitive screen. But conditions aren't usually ideal when using a phone day to day and for many operations a traditional d-pad and physical keys (whether numeric or qwerty) are faster and more satisfying.
Bruised and battered.... the almost indestructible, non-touch, key-driven N82
One of the 5800 and N97's big selling points is, of course, the larger screen, and it's hard to fault having more display area. But I'd argue that until some or all of the above problems are fixed or addressed, the trade-off of the bigger screen just isn't worth it. I'm currently using the almost indestructible and very tactile Nokia N82 but am eyeing up the N86 8MP as a possible replacement. For both of these phones, 'touch' remains what happens when I pick the phone up to 'use' it and nothing more.
Steve Litchfield, All About Symbian , 24 Feb 2009
Bonus Link of Interest: An interesting article from IT Director, quoting research from reviews site reevoo, in which 19,000 phone buyers were surveyed. 5 out of ten phones in the bottom ten were 'touchscreen models'. In contrast, only 2 of the top ten phones are 'touchscreen'. The top-rated phone with a score of 8.8 out of ten was the conventional-keypadded Nokia 5220 XpressMusic. Apple's iPhone is (unsurprisingly) the highest scoring touchscreen phone with a score of 8.3 out of ten.
A Reevoo.com spokesperson said: "Manufacturers are keen to jump on the touchscreen bandwagon but most of the current efforts are just not pushing the right buttons for shoppers. We love the look of touchscreen phones, and the ability to watch videos on a large screen, but touchscreen phones are hard to get right and many shoppers are complaining that touchscreen interfaces are just too fiddly."
Reviewers offered the following criticisms of current touchscreen phones:
"Touchscreen is a little hard to use if your fingers are not slender and pointy."
"The 'virtual' keyboards are rubbish, takes ages to type anything."
"I found the touchscreen hard work and the physical 'pressing' was made more difficult by the fact that your finger, however slim or fat, tends to 'spread' when you have to press."
Categories: Comment, Hardware
Platforms: General, S60 3rd Edition, UIQ 3, S60 5th Edition
Feature Discussion
Micky!
My only experience with a Touch device is that on the N810, and my experience wasn't great, with my thought process being somewhat similar to your own Steve. I do plan on investing in the N97, but do fear from finding out what flaws you have found above with just the two weeks use of your 5800. You have me thinking N86 next instead too now.
Jay3gsm
I am totally unconvinced by touchscreen. I've used the 5800 and even a Samsung Tocco as my main phone, yet neither survived more than a few days. I accept the advantages in having a larger screen, due to no keypad, but the trade off in usability bothers me. For now I'm happy to stick with the traditional alphanumeric keypad.
Jay3gsm
Quote:
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Originally Posted by Micky!
My only experience with a Touch device is that on the N810, and my experience wasn't great, with my thought process being somewhat similar to your own Steve. I do plan on investing in the N97, but do fear from finding out what flaws you have found above with just the two weeks use of your 5800. You have me thinking N86 next instead too now.
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Unregistered
I fully acknowledge all the points raised about the 5800XM's touchscreen in particular. The visibility under direct sunlight is not great and I imagine a similar phone to the 5800 would have a much longer battery life.
I've had the first generation iPhone and now the Nokia 5800. I would say the touch interface works quite well for me, with the main disadvantage being that I have to look at the screen while typing messages.
However, for the things I use the phone for (mainly calls, music and going online) the advantages of the 5800's bigger, higher resolution screen outweigh the texting disadvantages. I usually end up using the onscreen alphanumeric keypad as, with its large keys (bigger than some landline phones') I get get my messages out quickly, even faster than with my iPhone's keyboard which I got quite adept with.
I've had the first generation iPhone and now the Nokia 5800. I would say the touch interface works quite well for me, with the main disadvantage being that I have to look at the screen while typing messages.
However, for the things I use the phone for (mainly calls, music and going online) the advantages of the 5800's bigger, higher resolution screen outweigh the texting disadvantages. I usually end up using the onscreen alphanumeric keypad as, with its large keys (bigger than some landline phones') I get get my messages out quickly, even faster than with my iPhone's keyboard which I got quite adept with.
Unregistered
'Apples legendary cool' - that made me laugh. Nice bit of sarcasm.
Back on topic, your experience with the 5800 is entirely in contrast to mine. I was a touch screen doubter, I got the 5800 because of its price and I am now a convert. The only worry is the long term durability, but apart from that I suffer none of the problems that you have, but one you haven't mentioned - using with gloves on in the extreme cold isn't great - needs two hands and a stylus.
I think that the 5800 is an extremely successful adaptation of S60 to a touch screen interface, it works intuitively with either the old menus or the new transparent select icon screens and Nokia have succeeded where most other (especially Apple) manufacturers failed, they implemented a touch interface on a device that is a reasonable size.
It's OK in sunlight, responds to a light touch, is brilliant for 2D scrolling of full size web pages and I have no problems using one handed whilst walking. Only gloves give me problems.
If it will lat up to 24 months then it's a bargain and a half.
Back on topic, your experience with the 5800 is entirely in contrast to mine. I was a touch screen doubter, I got the 5800 because of its price and I am now a convert. The only worry is the long term durability, but apart from that I suffer none of the problems that you have, but one you haven't mentioned - using with gloves on in the extreme cold isn't great - needs two hands and a stylus.
I think that the 5800 is an extremely successful adaptation of S60 to a touch screen interface, it works intuitively with either the old menus or the new transparent select icon screens and Nokia have succeeded where most other (especially Apple) manufacturers failed, they implemented a touch interface on a device that is a reasonable size.
It's OK in sunlight, responds to a light touch, is brilliant for 2D scrolling of full size web pages and I have no problems using one handed whilst walking. Only gloves give me problems.
If it will lat up to 24 months then it's a bargain and a half.
Mobile Observer
Well Nokia's touch system is crap, resistive screen with a touch layer piggy-backed to the 8 year old obsolete S60 UI. No surprise it doesn't provide the best touch experience.
svdwal
Navigation devices like the TomTom models all have touchscreens. The difference between a TomTom and a S60 touchscreen device is the size of the icons to press. a TomTom has 6 huge buttons, that are almost impossible to miss. A S60 has lots of small icons to press, making it harder to hit the right one (especially in a car).
So the problem is not the touchscreen itself, but the size of the icons on that touchscreen.
So the problem is not the touchscreen itself, but the size of the icons on that touchscreen.
timsalmon
I promised a bit of feedback on the 5800 Steve, and here seems to be the place as this is the No.1 issue.
There's lots about it I like. I like the quick and easy ways to turn things on and off by a quick peck - example, BT - the E90 has a quick and easy way but I must open the clam first (can't a FW upgrade change the use of the bottom left button on these phones?) - the E71 does too - some of the E Series phones even have that shortcut on bottom left keypad button - brilliant - but most don't - and none of the N series phones seem to have this - I don't think (waiting to be proved wrong!) 5800 - peck the top of the screen and enter dialogue. This is just one example of how the UI works quickly and well - there are loads more.
Back to the topic - the Touch Screen is perfectly usable (with two hands only) if I accept that I need to use the back of my finger (nail) or the stylus. It scrolls, selects and flicks perfectly. Well, maybe not flicks! But that's the deal for me to be able to use it as my main device really - much like yourself, I don't always want to/can't use two hands and when I try to use it one-handed, it's not a good experience. I'm heading back to the E71 at the moment (now that Google have released a quite brilliant Sync support for GMail Contacts - Calendar soon - I wonder how GooSync will stay in business?!) and have the trusty E90 standing by and, like you, the iPod Touch for the best of both worlds!
You're quite right - this kind of Touch just doesn't cut the mustard.
Tim
There's lots about it I like. I like the quick and easy ways to turn things on and off by a quick peck - example, BT - the E90 has a quick and easy way but I must open the clam first (can't a FW upgrade change the use of the bottom left button on these phones?) - the E71 does too - some of the E Series phones even have that shortcut on bottom left keypad button - brilliant - but most don't - and none of the N series phones seem to have this - I don't think (waiting to be proved wrong!) 5800 - peck the top of the screen and enter dialogue. This is just one example of how the UI works quickly and well - there are loads more.
Back to the topic - the Touch Screen is perfectly usable (with two hands only) if I accept that I need to use the back of my finger (nail) or the stylus. It scrolls, selects and flicks perfectly. Well, maybe not flicks! But that's the deal for me to be able to use it as my main device really - much like yourself, I don't always want to/can't use two hands and when I try to use it one-handed, it's not a good experience. I'm heading back to the E71 at the moment (now that Google have released a quite brilliant Sync support for GMail Contacts - Calendar soon - I wonder how GooSync will stay in business?!) and have the trusty E90 standing by and, like you, the iPod Touch for the best of both worlds!
You're quite right - this kind of Touch just doesn't cut the mustard.
Tim
Unregistered
Definitely not an obsolete OS, but in fact a strong multi-tasking OS for portable devices and definitely much more than 8 years old and good for many years yet. Not as old as UNIX though, the one which iPhone OS is based on.
The interface has new touch selection features along with the old menus and is evolving nicely. It's without doubt the best out there, and the handwriting recognition is superb for me.
As for using in a car, in the UK at least, people shouldn't even be touching a TomTom screen whilst driving let alone using their hands to operate a mobile pone of any description.
I find the 5800 works really well for me, perhaps some don't get along as well - I have large hands and fingers but am reasonably dextrous as I have been a guitarist for 20 years.
The interface has new touch selection features along with the old menus and is evolving nicely. It's without doubt the best out there, and the handwriting recognition is superb for me.
As for using in a car, in the UK at least, people shouldn't even be touching a TomTom screen whilst driving let alone using their hands to operate a mobile pone of any description.
I find the 5800 works really well for me, perhaps some don't get along as well - I have large hands and fingers but am reasonably dextrous as I have been a guitarist for 20 years.
Waggy
Definitely not an obsolete UI either, see how well it is adapted by pressing the button that looks like three horizontal lines whilst in the web browser. That's new to S60 and shows how it is likely to develop. This means two options for input, the old and the new.
Jaggz
These phones are fast becoming pocket computers.
I remember sometime back in the early 90's having a similar discussion with some chap about a mouse based UI against keyboard driven one. He pointed out, quite rightly *at that time* that a mouse was overkill for most users. His main problem is that he had no idea of what was about to happen the computing industry, no grasp of the sheer scope of human related tasks the computer would be applied to in the coming years.
I would flip Rafe's estimation on its head. He mentioned that touch based phones will probably max out at about 20%, whereas I would say that it will be more like 80%. Touch has to be done right. But when it is... boy it's unbeatable! Colours and iShred for the iPhone; both impossible without a proper multi-touch interface.
I cannot wait to see the back of physical QWERTY keyboards and these atrocious D-pad clusters. I never liked them in 1999 and I like them even less in 2009.
Do you guys remember seeing those early multi-touch demos on YouTube? You know the ones, those original ones, not the iPhone, but a few years prior to it? I remember sitting there and thinking how this would one day replace ALL other interfaces, I'll admit I was quite emotional at the time, it was like a revelation. It's all about flexibility, multi-touch has the ability to become whatever it needs to become, you simply cannot trump that kind of flexibility no matter how well engineered your physical keyboard is.
James @ Nokia Creative
I remember sometime back in the early 90's having a similar discussion with some chap about a mouse based UI against keyboard driven one. He pointed out, quite rightly *at that time* that a mouse was overkill for most users. His main problem is that he had no idea of what was about to happen the computing industry, no grasp of the sheer scope of human related tasks the computer would be applied to in the coming years.
I would flip Rafe's estimation on its head. He mentioned that touch based phones will probably max out at about 20%, whereas I would say that it will be more like 80%. Touch has to be done right. But when it is... boy it's unbeatable! Colours and iShred for the iPhone; both impossible without a proper multi-touch interface.
I cannot wait to see the back of physical QWERTY keyboards and these atrocious D-pad clusters. I never liked them in 1999 and I like them even less in 2009.
Do you guys remember seeing those early multi-touch demos on YouTube? You know the ones, those original ones, not the iPhone, but a few years prior to it? I remember sitting there and thinking how this would one day replace ALL other interfaces, I'll admit I was quite emotional at the time, it was like a revelation. It's all about flexibility, multi-touch has the ability to become whatever it needs to become, you simply cannot trump that kind of flexibility no matter how well engineered your physical keyboard is.
James @ Nokia Creative
snoyt
Resistive screens vs capacitairy ones have their advantages. Allows one to draw with any object on the screen. Including any glove. Capacitairy screens have trouble with dry fingers...
Also touch can only supplement and enhance. Not only for handwriting/drawing sketching, but also to reduce the threshold for using it. Nothing reduced the computer barrier than the mouse. The same with touch. Sliding qwerty and a touch allows for a great compromise between phonesize and screenspace.
Also touch can only supplement and enhance. Not only for handwriting/drawing sketching, but also to reduce the threshold for using it. Nothing reduced the computer barrier than the mouse. The same with touch. Sliding qwerty and a touch allows for a great compromise between phonesize and screenspace.
Unregistered
Whereas it has been reported that billions of bacteria can live on a computer keyboard, never seen reports carried out on a mobile phone keypad; perhaps touchscreen devices should not be dismissed too lightly.
k.ewin
After having used the 5800 for a while, I found that touch works quite well for phone control except for heavy text input. Also the on screen QUERTY keyboard occupies too much space (same as iPhone) so little space is left e.g. to follow an IM conversation.
For me the N97 will be the perfect device: Touch for phone operation and occasional texting, full QUERTY for heavy texting and messaging, keeping the screen free for data display. And all this in a package with a decent camera and all the other S60 features. Great device concept!
For me the N97 will be the perfect device: Touch for phone operation and occasional texting, full QUERTY for heavy texting and messaging, keeping the screen free for data display. And all this in a package with a decent camera and all the other S60 features. Great device concept!
nj7
Completely agree with Steve... Like him, I search and search some sort of "pocket - everyday use - PC" with good use of Net and e-mail. Like him, for me, the touch screens miss something, ergonomics itīs not the best, the need always to hands operation, and all the other things that he told. For now, the one I use and like itīs N82, and I donīt have any hope for N86, because the miss of Xenon Flash, because if it was something not necessary, then Canon, Fuji, Nikon and all the DSC makers, are all wrong... I think itīs not the case, and all of them, and Nokia with N82 and few others, are correct!
Unregistered
I am also completely agree with Steve!
i have also thought that, even though N97 might be powerful and so on..
it just doesn't suit my day to day activities..
i'm still a university student, and i often carry books, touch screen devices are just too complex to be operated using one hand!
so i doubt it it'll be efficient, even though it could be the best smartphone in 2009..
and i have a question..
i was using N95 8gb for a year, it was a really good phone, loved it..then i changed to N96 because i like the looks better, 16gb memory + expandable, faster trans rate (usb 2) and so on..however, i felt that it's not so convenience to use, because the keypad are all flat! and what's more is that the numeric key 1,2,3 are just too close to the top sliding part..also it's all fingerprints! looks so dirty!
so i would like you to give me your advice..
should i go back to N95 8gb? or try N95? i don't think N85 would satisfy me since it is quite similar to N96..
the problem with N95 8gb is that it doesnt have a camera lens, where as N95 does, but i'm afraid the 950mah battery wouldn't last me long, just like my N96 =( i had to charge it everyday..where the N95 8gb lasted 2 days...
thanks, and sorry for the long comment
i have also thought that, even though N97 might be powerful and so on..
it just doesn't suit my day to day activities..
i'm still a university student, and i often carry books, touch screen devices are just too complex to be operated using one hand!
so i doubt it it'll be efficient, even though it could be the best smartphone in 2009..
and i have a question..
i was using N95 8gb for a year, it was a really good phone, loved it..then i changed to N96 because i like the looks better, 16gb memory + expandable, faster trans rate (usb 2) and so on..however, i felt that it's not so convenience to use, because the keypad are all flat! and what's more is that the numeric key 1,2,3 are just too close to the top sliding part..also it's all fingerprints! looks so dirty!
so i would like you to give me your advice..
should i go back to N95 8gb? or try N95? i don't think N85 would satisfy me since it is quite similar to N96..
the problem with N95 8gb is that it doesnt have a camera lens, where as N95 does, but i'm afraid the 950mah battery wouldn't last me long, just like my N96 =( i had to charge it everyday..where the N95 8gb lasted 2 days...
thanks, and sorry for the long comment
timsalmon
Quote:
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Originally Posted by Unregistered
should i go back to N95 8gb? or try N95?
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Tim
nj7
Quote:
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Originally Posted by Unregistered
I am also completely agree with Steve!
so i would like you to give me your advice.. should i go back to N95 8gb? or try N95? i don't think N85 would satisfy me since it is quite similar to N96.. the problem with N95 8gb is that it doesnt have a camera lens, where as N95 does, but i'm afraid the 950mah battery wouldn't last me long, just like my N96 =( i had to charge it everyday..where the N95 8gb lasted 2 days... thanks, and sorry for the long comment |
Unregistered
thanks for the reply guys..
i really appreciate it, i think i'm gonna try either N82 or get another N95 8gb again...
i really appreciate it, i think i'm gonna try either N82 or get another N95 8gb again...
neilhoskins
Personally, I want it all: a keypad and small screen for one-handed and telephone use. Then a large qwerty keyboard should fold out of the side when I want to type text, then there should be a large touchscreen for web browsing and multimedia. The N97 seems to come closest so far. Come on, Steve, you have to admit web browsing with a D-pad is a PiA and far easier with a touchscreen. I'm thinking of my old Revo and Series 7 here.
entwisi
Not for the first time in my life I seem to be opposite to the general masses but I hated the 'raised' keys of the 95 after my 'flat' N80. so much so I was glad to see the back of it. I just never seemed to feel like I had a decent grip of the thing. perhaps its because I am used to using a normal keyboard/num pad with just a small 'highlight' on teh 5 key who knows. I could enter text much faster with a flat keypad.
I'm now an e90 user and again, flat keys makes it superb to use IMHO.
I'm now an e90 user and again, flat keys makes it superb to use IMHO.
ILoveGadgets
In total agreement - I hate touch too - nice to play with but not anywhere near as practical on a day-to-day basis. I like the idea of a touchpad for web-browsing but have yet to see a decent implementation - won't be long though.
ILG
ILG
Super Chimp
I am not sure using the 5800XM is the best choice of device to prove that some how that TS devices are flawed as far as using them as a main device is concerned. Having used one for a while I would say it has a number of issues as far as TS devices go, but these are more down to screen size, the use of resistive technology and limitations within the OS rather than being an inherent issue with TS devices.
I have also owned an iphone for a while and that was a lot better as far as TS interaction was concerned, certainly more accomplished than the 5800XM is in this aspect.
It will be interesting to see how the LG Arena & Omnia HD get along both of which look on paper to be superior implementations of the TS principle than the 5800XM.
The main reason I like TS devices is the much larger screen size and higher resolution screens they often offer. I find a lot of the screens on more conventional devices too small for my liking.
I have also owned an iphone for a while and that was a lot better as far as TS interaction was concerned, certainly more accomplished than the 5800XM is in this aspect.
It will be interesting to see how the LG Arena & Omnia HD get along both of which look on paper to be superior implementations of the TS principle than the 5800XM.
The main reason I like TS devices is the much larger screen size and higher resolution screens they often offer. I find a lot of the screens on more conventional devices too small for my liking.
ashu
I am a non touchphone guy and adore my N82. No xenon breaks the N86 deal for me. 3 generartion LEDs and all, thank you very much.
However, I feel, the best phone to come out of MWC this year are E55 and E75. E75 is the closest we have come to the convergance of N and E series. QVGA screen is the only problem and in my case, 5MP xenon, my perennial problem :(
However, I feel, the best phone to come out of MWC this year are E55 and E75. E75 is the closest we have come to the convergance of N and E series. QVGA screen is the only problem and in my case, 5MP xenon, my perennial problem :(
Antoine of MMM
Wait, so the author uses an OS that is not designed (optimized) for touch interactions and then states that users don't want to use touchscreens because of issues related to this lack of attention to dev/design/detail...
...uhmmm
...uhmmm