Appreciated :)

yup :birthday: Nokia Labs!

Congratulations ot Beta Labs - a very welcome addition to the mobile world. Doing a great job on keeping the cutting edge available.

"Labs" implies science. But these are the guys who ruined PC Suite, and can't even run a website properly -

"Our current systems don’t scale. There’s pressing need to a major overhaul to the Beta Labs website and feedback systems."

Nokia needs to hire some real system engineers. Maybe from the "real" Nokia R&D team, not this crummy PR operation.

I think PC Suite used to be much, much worse, and has gotten better over time. Maybe it's just me though...

I think you are being very unfair to beta Labs.

Its worth realising Beta Labs is currently a one man team (actually it may have just gone to two). There's a finite amount that one person can achieve. I think that's the scale issue (i.e. how does one person act as a conduit / respond / direct a flood of feedback). Hire more people and/or improve the system. I suspect Beta Labs, while well regarded, is probably regard as a bit experimental. It certainly is not part of mainstream customer support.

Also Beta Labs is the enabler to release products - any issues you have with the product is feedback that should be directed at the appropriate product team - not Beta Labs itself.