Photo access error

Published by Steve Litchfield at 12:17 UTC, September 13th 2007


Q. When using Image Store (in PC Suite) to try and copy off all my photos, I'm getting 'Error communicating with phone'. I've tried restarting both the phone and the PC, to no avail!


A. Well done for trying the restarts, but as there's still a problem, there's only one possible culprit. Have a look through your images and videos in Gallery – are there any which show a 'broken' icon? Although a corrupt file won't cause a problem on the smartphone (apart from not actually being able to be viewed), it really screws up PC Suite's Image Store.

Simply delete the 'broken' image in Gallery and then all will be well.


Filed: Home > Support > Photo access error

Platforms: Series 60, S60 3rd Edition

Categories: Applications, Troubleshooting, Communications


thanks, solved my problem within minutes thanks to this!
Jhon Smitch
For this and other Yahoo! related questions, try the links below:

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Yahoo! has different customer care centres for different facilities like messenger customer care, 360 customer care, mail customer care etc. Which customer care u want to contact?

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"Windows Photo Viewer can't open this picture because you don't have the correct permissions to access the file location"
max martan
Reinstall WPG. You can't "fix" an internal error, you have to reinstall the program.

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