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Recent Support Entries - Upgrading
When everything goes horribly wrong in Nokia Software Update
Q. I was trying to upgrade my S60 smartphone using Nokia Software Update, but after the download and 'installing' sections were complete, the NSU error dialog appeared, advising me to 'Retry'. But the device itself appears dead, with no backlight and no messages. And 'Retry' does nothing.How can I carry on with my Nokia Maps license after a hard reset?
Q. I paid for a year's navigation on my S60 smartphone but then I upgraded the firmware and now navigation doesn't work anymore. Surely I don't have to pay all over again?Sony Ericsson Update Service problems
Q. I have a Sony Ericsson UIQ 3 smartphone and am having trouble updating its firmware. I've downloaded the required Sony Ericsson Update wizard but it doesn't want to talk to my smartphone. A support line advised me to 'disable my firewall' but I don't want to do that. Help!Saving my favourites
Q. I'm going to change devices very soon, but it's going to be a pain having to retype URLS and rebuild my Web favourites. How can I transfer these to the new smartphone?Finding out firmware version
Q. How can I tell which firmware version my Sony Ericsson P990i has?N-Gage games on Series 60 smartphones
Q. Can I use my old N-Gage games on my newer S60 smartphone?Installation of PC Suite crashes with MSXML-related error
Q. I've been trying to install the Nokia PC Suite software, but when I get to the end of the installation I get an error:Error 1935. An error occurred during the installation of assembly 'Microsoft.MSXML2,publicKeytoken='6bd6b9abf345378f ",
version="4.20.9818.0",type="win32",processorArchit ecture="x86'". Please refer to Help And Support for information. HRESULT: 0x80070002
Errors after upgrading Nokia's PC Suite
Q. After upgrading PC Suite, I get error messages saying 'Operation could not be completed' and other puzzling errors. What's going on?Where on my smartphone do all the words that are added to the predictive text dictionary get stored?
Q. Where on my smartphone do all the words that are added to the predictive text dictionary get stored?
PC Suite Connected but not functional?
Q. Why does PC Suite seem to be "Connected" but not let me browse my Nokia's files or use the various Suite utilities?
How can I find out whether there's a newer version of the operating system for my Sony Ericsson P900?
Q. How can I find out whether there's a newer version of the operating system for my Sony Ericsson P900? I know it supports user updating but I can't see a list of versions anywhere on the web.
Why does my P910i keep changing its IMEI code?
Q. I've been using a P910i for the last three months, but I'm having trouble registering applications. For starters, the IMEI reported by most (but not all) applications (starting with "14") is different from that printed on the phone itself (starting with "35"). Then, when I try and sort the problem out by resetting the unit, the reported IMEI changes and I have to request new registration codes for all my third party programs. What's going on?
Why can't I open OPL programs written on my old Psion?
Q. Having upgraded from a Psion 5mx, I've been experimenting with my own OPL programs on my Nokia 9500 and have been trying to get these to read in files produced on my Psion. However, OPL on the the 9500 refuses to read these, giving a 'not supported' error. Surely text is text? What's going wrong?
Can I upgrade my data from Psion to Nokia 9500/9300?
Q. I'm lusting after a new Nokia 9500 but seem to be stuck back in the Psion age. My contacts are spread across a dozen Psion Series 3mx Data files ('Business', 'Travel', etc.) and I also have an Agenda going back to 1997. Will be able to bring this data into 2006?
How do I take my stuff from my old Nokia 9210i to my new 9500?
Q. I’m getting my Nokia 9500 shortly and am a bit worried about how to move everything across from my old Nokia 9210i. Can you spell it out for me, please?
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Notes
Note: Some of the Q&A in this Support section were written by Steve Litchfield in his PDA Essentials magazine column from 2000 to 2005 and are republished here with permission. In many cases, the text has been revised and updated over that which appeared in the published magazine. In some cases, questions have been reworked from more specific queries on Internet forums, thanks to all who contribute to these. All text is copyrighted to Steve Litchfield, All About Symbian, PDA Essentials and other relevant contributors and commenters.
