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Support - Upgrading

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Missing applications on S60 5th Edition

Q. Having upgraded from a Nokia N95 to a 5800 XpressMusic, I've been very happy with the extra functionality and that lovely large screen. However, quite a few of the utilities that I'd grown to depend on in the N95 seem to have disappeared. Specifically Sync, N-Gage, Search, Connection Manager, GPS Data, Wireless Keyboard and Memory (Backup). Whew, quite a long list, actually. Can any of these be downloaded separately?

# Posted by Steve in Applications, Miscellaneous, Upgrading at 9:57 UTC, Aug 25th || 15 Comments

Why is the size of the firmware update different?

Q. Why is the size of the firmware update through the phone itself (Over The Air) around a few MB (at most), while Ovi Suite says the update is well over 100MB?

# Posted by Steve in Miscellaneous, Upgrading at 9:52 UTC, Aug 25th || 5 Comments

How can I upgrade my Ovi Store client to the latest version?

Q. How can I upgrade my Ovi Store client to the latest version?

# Posted by Steve in Applications, Upgrading at 9:42 UTC, Aug 25th || 7 Comments

Greyed out download in Ovi Store

Q. Nokia's Ovi Store application seems to have got itself confused, it's showing the 'Download' buttons for some freeware applications (that I'd tried in the past) greyed out – so I'm unable to try them again.

# Posted by Steve in Applications, Troubleshooting, Upgrading at 9:34 UTC, Aug 25th || 0 Comments

Psion to ?

Q. I have a Psion Series 5 and am very happy with it, but I want to update to something newer. How can I convert my data files into a more modern device?

# Posted by Steve in Miscellaneous, Upgrading at 9:23 UTC, Aug 25th || 0 Comments

Backing up everything?

Q. How can I back up everything on my Symbian smartphone? Not just data, but every application, every license key, and so on?

# Posted by Steve in Miscellaneous, Upgrading at 9:18 UTC, Aug 25th || 2 Comments

When everything goes horribly wrong in Nokia Software Update

Q. I was trying to upgrade my S60 smartphone using Nokia Software Update, but after the download and 'installing' sections were complete, the NSU error dialog appeared, advising me to 'Retry'. But the device itself appears dead, with no backlight and no messages. And 'Retry' does nothing.

# Posted by Steve in Troubleshooting, Upgrading at 17:03 UTC, Oct 30th || 3 Comments

How can I carry on with my Nokia Maps license after a hard reset?

Q. I paid for a year's navigation on my S60 smartphone but then I upgraded the firmware and now navigation doesn't work anymore. Surely I don't have to pay all over again?

# Posted by Steve in Applications, Troubleshooting, Miscellaneous, Communications, Upgrading at 11:12 UTC, Aug 1st || 0 Comments

Sony Ericsson Update Service problems

Q. I have a Sony Ericsson UIQ 3 smartphone and am having trouble updating its firmware. I've downloaded the required Sony Ericsson Update wizard but it doesn't want to talk to my smartphone. A support line advised me to 'disable my firewall' but I don't want to do that. Help!

# Posted by Steve in Troubleshooting, Miscellaneous, Communications, Upgrading at 13:00 UTC, Jan 23rd || 0 Comments

Saving my favourites

Q. I'm going to change devices very soon, but it's going to be a pain having to retype URLS and rebuild my Web favourites. How can I transfer these to the new smartphone?

# Posted by Steve in Applications, Communications, Upgrading at 7:14 UTC, Nov 23rd || 0 Comments

Finding out firmware version

Q. How can I tell which firmware version my Sony Ericsson P990i has?

# Posted by Steve in Upgrading at 10:43 UTC, Oct 10th || 0 Comments

N-Gage games on Series 60 smartphones

Q. Can I use my old N-Gage games on my newer S60 smartphone?

# Posted by Steve in Applications, Upgrading at 12:04 UTC, Jul 13th || 0 Comments

Installation of PC Suite crashes with MSXML-related error

Q. I've been trying to install the Nokia PC Suite software, but when I get to the end of the installation I get an error:

Error 1935. An error occurred during the installation of assembly 'Microsoft.MSXML2,publicKeytoken='6bd6b9abf345378f ",
version="4.20.9818.0",type="win32",processorArchit ecture="x86'". Please refer to Help And Support for information. HRESULT: 0x80070002

# Posted by Steve in Troubleshooting, Communications, Upgrading at 12:04 UTC, Mar 24th || 0 Comments