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Recent Support Entries - Troubleshooting
Losing space on disk C
Q. My smartphone is showing many megabytes less free space than there should be on my internal memory. Where's it all gone?How do I restore my S60 3rd Edition smartphone to factory settings?
Q. How do I restore my S60 3rd Edition smartphone to factory settings?99% frozen
Q. Help, my PC Suite backup hangs on 99% and I have to reboot my PC!MMS error when sending images
Q. When I take photos with my N70 and want to send them via MMS, I currently have to make a copy of each photo and then use a third party utility to shrink them down, and only then 'Send>via multimedia', otherwise I fall foul of the 100k limit on MMS. Is there an easier way?
Custom ringtones revert to Nokia standard
Q. I've set my ringtone to an MP3 several times but after a while it always stops working and reverts to the standard Nokia tune. What's going on?Theme keeps getting reset
Q. My smartphone theme keeps getting reset when I take my memory card out in order to fill it in my memory card reader. How can I stop this happening?Broken Gallery Edit
Q. When I try and 'Edit' a photo on my Nokia N70, nothing happens, other than Gallery closing down altogether. Why does it do this?Error communicating
Q. I've been trying to 'Store images' in PC Suite, as I've done several times before, but now the utility just comes up with 'Error communicating with phone'. What's wrong?Broken multimedia key on Nokia N70
Q. My N70's extra (multimedia) hardware key no longer works! Is it some setting I've disturbed?
Installation of PC Suite crashes with MSXML-related error
Q. I've been trying to install the Nokia PC Suite software, but when I get to the end of the installation I get an error:Error 1935. An error occurred during the installation of assembly 'Microsoft.MSXML2,publicKeytoken='6bd6b9abf345378f ",
version="4.20.9818.0",type="win32",processorArchit ecture="x86'". Please refer to Help And Support for information. HRESULT: 0x80070002
Errors after upgrading Nokia's PC Suite
Q. After upgrading PC Suite, I get error messages saying 'Operation could not be completed' and other puzzling errors. What's going on?Can't boot up, the smartphone's stuck in an endless reboot cycle!
Q. Help! I can't boot up, the smartphone's stuck in an endless reboot cycle!How can I get rid of a 'virus' on my smartphone?
Q. I know, I know, I've been silly and I've accepted what I thought was a game from a friend and now my smartphone is infected with a virus - it keeps trying to go online and send messages out. How can I get rid of it?Why can't I store my images?
Q. I'm trying to use Nokia's PC Suite Image Store facility, to put my photos onto my PC hard disk, but I keep getting 'An error occurred during transfer'. Syncing works fine, so what could be wrong?I've forgotten my lock code. How can I get back into my smartphone?
Q. I've forgotten my lock code. How can I get back into my smartphone? I've tried hard resetting it to factory conditions, but still it demands my forgotten code!Search Support
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Notes
Note: Some of the Q&A in this Support section were written by Steve Litchfield in his PDA Essentials magazine column from 2000 to 2005 and are republished here with permission. In many cases, the text has been revised and updated over that which appeared in the published magazine. In some cases, questions have been reworked from more specific queries on Internet forums, thanks to all who contribute to these. All text is copyrighted to Steve Litchfield, All About Symbian, PDA Essentials and other relevant contributors and commenters.
