Support - Troubleshooting

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iSync failure

Q. I've been syncing my Symbian smartphone happily to my Mac for over a month, yet all of a sudden the iSync has started failing, with error: “[Nokia N97 mini] Connection to the phone failed. Please make sure that your phone is turned on.” I'm tech savvy and have tried power cycling both phone and Mac. What's next?

# Posted by Steve in Troubleshooting, Communications at 9:41 UTC, Aug 25th || 4 Comments

Greyed out download in Ovi Store

Q. Nokia's Ovi Store application seems to have got itself confused, it's showing the 'Download' buttons for some freeware applications (that I'd tried in the past) greyed out – so I'm unable to try them again.

# Posted by Steve in Applications, Troubleshooting, Upgrading at 9:34 UTC, Aug 25th || 0 Comments

Music System Error

Q. Help! I've bought a Nokia N96 and, after inserting my memory card, Music player's now giving me 'System error' when I try and refresh my music library. My card has all sorts of useful files on it, can I solve the problem without formatting it?

# Posted by Steve in Applications, Troubleshooting at 9:13 UTC, Aug 25th || 0 Comments

How do I recalibrate my touchscreen?

Q. How do I recalibrate the touchscreen on my smartphone? Some of the taps get mis-registered!

# Posted by Steve in Performance, Troubleshooting at 9:04 UTC, Aug 25th || 2 Comments

YouTube terminates

Q. Somewhat weirdly, on my Nokia smartphone, Google's YouTube client has started misbehaving. It used to work fine, but now just terminates almost immediately. I've tried reinstalling, to no avail. Help!

# Posted by Steve in Applications, Troubleshooting at 8:42 UTC, Aug 25th || 0 Comments

Massive FM transmitter interference

Q. When driving, Why can't I use the FM transmitter in my Symbian phone while it's being charged via the cigarette lighter lead?

# Posted by Steve in Troubleshooting, Communications at 8:32 UTC, Aug 25th || 3 Comments

Behind slow GPS locks

Q. I'm pretty sure that Assisted GPS is set up properly, and yet my Nokia still sometimes takes up to ten minutes to get a GPS satellite lock. Is it faulty?

# Posted by Steve in Applications, Troubleshooting, Communications at 8:30 UTC, Aug 25th || 0 Comments

Broken thumbnails

Q. When I go to Photos on my new N97 it shows the icon of one picture I took a few weeks ago (all others have all been transferred off onto my PC). However, when I tap the icon to open it, I get the broken image icon and a 'General system error' when I try to delete it. The picture isn't visible in Windows Explorer when my phone is connected to my PC. How do I remove the broken image completely?

# Posted by Steve in Troubleshooting at 8:20 UTC, Aug 25th || Comments

Adaptor woes, changing headphones on the Nokia E71

Q. I'm new to Symbian phones, but really loving my Nokia E71. I think it is a thing of beauty and probably the greatest phone I have ever owned. I have one slight niggle though, the provided headset hurts my ears. I got a 2.5mm to 3.5mm adapter and bought a high quality stereo headset with a 3.5mm 4 pole jack. But the phone won't recognise it as a headset, though music plays OK. How can I use the headset for calls as well?

# Posted by Steve in Troubleshooting, Miscellaneous, Communications at 8:14 UTC, Aug 25th || 0 Comments

A dim E90

Q. On my Nokia E90, I've upgraded to new firmware and seem to have disabled the ability to change the screen brightness on the internal screen. It is considerably darker than the external screen (which I am still able to change). I think it has been set to minimum illumination by default. Is this a deliberate measure in order to prolong battery life or a bug?

# Posted by Steve in Troubleshooting, Miscellaneous at 8:09 UTC, Aug 25th || 24 Comments

No more security warnings

Q. Help! I'm getting utterly fed up with all the security warnings in Web on my Nokia smartphone. For example, “You are leaving a secure page. Continue?”. Over and over again. Talk about living in a nanny state! Is there a way to upgrade Web so that it doesn't keep nagging me?

# Posted by Steve in Applications, Troubleshooting at 8:05 UTC, Aug 25th || 4 Comments

Messaging data won't stay on my mass memory and keeps switching back to C:

Q. I keep setting built-in messaging apps to use my mass memory for their data and they keep switching back. Why do they do this?

# Posted by Steve in Applications, Troubleshooting at 15:34 UTC, Aug 24th || 2 Comments

Low light blur on N86 photos

Q. For a premium camera and camcorder smartphone, the Nokia N86 8MP (in my case) is proving disappointing – low light photos are blurred and not much better than those from other phones!

# Posted by Steve in Performance, Troubleshooting at 15:32 UTC, Aug 24th || 1 Comment

Maps Booster makes my position fix worse!

Q. On my Nokia, I've been experimenting with Maps Booster. Having bought and installed it, I've found that it makes the accuracy of my phone's location fix worse, not better! What could be wrong?

# Posted by Steve in Applications, Troubleshooting at 15:29 UTC, Aug 24th || 0 Comments

Blurry Nseries videos

Q. Why do all the recent Nseries phones from Nokia make blurry videos?

# Posted by Steve in Performance, Troubleshooting at 15:22 UTC, Aug 24th || 0 Comments
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