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Recent Support Entries - Troubleshooting
My Eseries phone is often quite slow to respond after I pick it up
Q. My Eseries phone is often quite slow to respond after I pick it up, it seems to wait for a second or so before responding to my keypresses!
microUSB charging problems
Q. My new smartphone isn't charging very fast via its microUSB port. Is microUSB limited in this way? Each charge is taking five hours!
How can I avoid duplicate contacts when syncing to Ovi? Syncing is broken
Q. Through changing devices, I've ended up in the situation where my contacts are fine on my S60 phone and look fine on Ovi, but when I try syncing, I end up with either missing data (phone numbers) or duplicate entries. The syncing's well and truly broken and there don't seem to be any Ovi tools to fix it.
'Calculating Route' always up and broken roads
Q. In Nokia Maps, my roads are all broken up and route calculation just doesn't work!Why is my GPS lock so slow?
Q. I've heard great things about the GPS in the Nokia N82 and N95 8GB, but when I start Nokia Maps on it, the lock time to find my position is often about many minutes – why is it so slow?Wi-fi problems - turning off 'power saving'
Q. I'm having lots of problems with random errors and disconnections when using Wi-Fi on my smartphone. I've heard that turning off 'power saving' helps, but I can't find a setting for this!When everything goes horribly wrong in Nokia Software Update
Q. I was trying to upgrade my S60 smartphone using Nokia Software Update, but after the download and 'installing' sections were complete, the NSU error dialog appeared, advising me to 'Retry'. But the device itself appears dead, with no backlight and no messages. And 'Retry' does nothing.Photo access error
Q. When using Image Store (in PC Suite) to try and copy off all my photos, I'm getting 'Error communicating with phone'. I've tried restarting both the phone and the PC, to no avail!
How can I carry on with my Nokia Maps license after a hard reset?
Q. I paid for a year's navigation on my S60 smartphone but then I upgraded the firmware and now navigation doesn't work anymore. Surely I don't have to pay all over again?Problems installing and removing Smart2Go
Q. I'm having real problems installing Smart2Go onto my smartphone. What tips can you offer?Adding Album Art to the N95 Music Player
Q. I have a Nokia N95 which I'm generally pretty happy with. One oddity is that, having copied over hundreds of MP3 and WMA music tracks, in named folders, from my PC onto my microSD card, none of them display the album artwork in the N95's Music player.
Screensavers and battery life
Q. What's happened to the battery life of my S60 smartphone? From going a couple of days easily without recharge, I'm down to a full charge every morning! All I've installed recently are Handy Weather and Smart2go!Install problems on restarting device
Q. Whenever I start my smartphone, it pops up 'Installing....' and then gives an error saying that 'Untrusted applications' were on my memory card and couldn't be installed. The only suspicious entries in 'Tools | App Mgr' are marked as 'Not installed'. How can I stop the error happening?Sony Ericsson Update Service problems
Q. I have a Sony Ericsson UIQ 3 smartphone and am having trouble updating its firmware. I've downloaded the required Sony Ericsson Update wizard but it doesn't want to talk to my smartphone. A support line advised me to 'disable my firewall' but I don't want to do that. Help!Syncing bookmarks? To where?
Q. When I synchronize my S60 smartphone using PC Suite, status messages appear along the lines of 'Sending bookmarks 27 of 27'. Where do these appear on my PC?
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Notes
Note: Some of the Q&A in this Support section were written by Steve Litchfield in his PDA Essentials magazine column from 2000 to 2005 and are republished here with permission. In many cases, the text has been revised and updated over that which appeared in the published magazine. In some cases, questions have been reworked from more specific queries on Internet forums, thanks to all who contribute to these. All text is copyrighted to Steve Litchfield, All About Symbian, PDA Essentials and other relevant contributors and commenters.
