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Recent Support Entries - Communications
Why has my P900 stopped talking to my Windows PC?
Q. My Sony Ericsson P900 has stopped talking to my Windows XP PC, the system tray icon remains resolutely flat and ‘Link Properties’ just says that USB is ‘Not Connected’. What can I do to track down the problem?
Why do email messages appear downloaded and then disappear?
Q. Messaging shows up my POP3 Inbox emails properly at first but then the next day I find most of them have been lost. Is email syncing broken?
Can I use my P910i with an Apple Mac?
Q. I've been thinking about getting a Mac, probably an iMac G5. Is this going to be compatible with my Sony Ericsson P910i? Will the advertised PC Suite work with a Mac? Would syncing work and would I have to use Bluetooth to connect the two?
How do I take my stuff from my old Nokia 9210i to my new 9500?
Q. I’m getting my Nokia 9500 shortly and am a bit worried about how to move everything across from my old Nokia 9210i. Can you spell it out for me, please?
How can I restore my 9500 backup to my new 9300?
Q. I recently had a chance to buy a Nokia 9300 for a nice price from a friend. I already had a Nokia 9500, which I'd backed up regularly. How can I restore my backup from the 9500 to the 9300? I tried but there seems to be no option to do this, as PC Suite doesn't let me select the 9500 backup file when I have 9300 connected.
How can I speed up choosing a message recipient?
Q. Whenever I want to create a new text or email message, pressing 'Recipient' is followed by a wait of over fifteen seconds, which is really frustrating, even when I'm not in a hurry. Why is the Nokia 9500 so slow in this area and is there anything I can do about it?
Why do some photo thumbnails come up for callers and not others?
Q. When people call me on my Nokia 9300, their name and photo thumbnail generally comes up properly on the screen, but when my wife or daughter call me (the two people whose faces I really want to see!), I just get the bare number shown. This is driving me mad. Why does this work sometimes and not others?
How can I find out how many GPRS kilobytes I've used?
Q. I’ve been using my new 9300 quite a bit on the World Wide Web. I can’t see a GPRS counter application though. How can I find out how many kilobytes of data I’ve used?
Why can't Messaging let me choose my Access point each time?
Q. When connecting up with Web on my Nokia 9500, I get given the choice of all my different access points (dial-up, GPRS, Easy WLAN, etc.), but when connecting up using Messaging to get my email, it only ever uses the one I set up in 'Tools | Account settings | General | Internet access'. Why can't Messaging offer the same flexibility as Web?
How do I connect my 9300i or 9500 to a router with 64-bit WEP encryption?
Q. I'm trying to connect my Nokia 9500's Wi-Fi to my router at home, which is using 64-bit WEP encryption. My 9500 however only allows for 40, 104 and 232 bits. What should I do?
Bluetooth connection to my smartphone has stopped working!
Q. Help, the Bluetooth connection to my smartphone has suddenly stopped working. I haven't changed anything in the setup of either PC or phone and both have been rebooted several times. Any ideas? I'd hate to go back to using the cable, Bluetooth is just so convenient!
Overnight battery drain with a Bluetooth smartphone
Q. I'm mystified. I go to bed at night with my smartphone next to me, showing a full charge, and in the morning it's down to almost zero. I've rebooted and made sure that there no extra, running applications that might be hammering the processor, and yet every night the story's the same. Is my smartphone faulty?
PC Suite doesn't recognise my Nokia Communicator
Q. I've been unable to connect up my Nokia 9500 for the last two months. I've powered everything down and restarted, I've tried reinstalling the latest PC Suite, I've used both cable and Bluetooth and nothing seems to work. The Windows hardware wizard pops up and asks me for the driver and, despite a broadband Internet connection and the original Nokia CD in the drive, nothing gets found. Why's this happening and what can I do to solve the problem?
Will keeping Bluetooth on be a security problem?
Q. As Nokia does not provide a vibrate mode for the 9500, I decided to use a Bluetooth headset with a built-in vibrator. As a result, I have to keep Bluetooth always on, will this be a problem for the Communicator? Is there a possibility of virus attack?
How can large numbers of contacts be beamed in one go?
Q. I've fitted my partner out with a cheap Series 60 smartphone (a Nokia 6670) and need to get our 'master' contacts set over from my Nokia 9500 to her device. I've beamed the most used dozen or so entries, but I can't face beaming five hundred others! How can this be automated?
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Notes
Note: Some of the Q&A in this Support section were written by Steve Litchfield in his PDA Essentials magazine column from 2000 to 2005 and are republished here with permission. In many cases, the text has been revised and updated over that which appeared in the published magazine. In some cases, questions have been reworked from more specific queries on Internet forums, thanks to all who contribute to these. All text is copyrighted to Steve Litchfield, All About Symbian, PDA Essentials and other relevant contributors and commenters.
