Support - Communications

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iSync failure

Q. I've been syncing my Symbian smartphone happily to my Mac for over a month, yet all of a sudden the iSync has started failing, with error: “[Nokia N97 mini] Connection to the phone failed. Please make sure that your phone is turned on.” I'm tech savvy and have tried power cycling both phone and Mac. What's next?

# Posted by Steve in Troubleshooting, Communications at 9:41 UTC, Aug 25th || 0 Comments

Pay-as-you-go data now more expensive

Q. I use a Vodafone pay as you go SIM card with my Nokia smartphone and until recently I've been very happy. I only use mobile data sparingly, grabbing email every now and then and hardly using Web over 3G. And in the last few months, my SIM credit has been draining far faster than it used to. Do you think it's something I've installed?

# Posted by Steve in Performance, Miscellaneous, Communications at 9:31 UTC, Aug 25th || 0 Comments

Massive FM transmitter interference

Q. When driving, Why can't I use the FM transmitter in my Symbian phone while it's being charged via the cigarette lighter lead?

# Posted by Steve in Troubleshooting, Communications at 8:32 UTC, Aug 25th || 3 Comments

Behind slow GPS locks

Q. I'm pretty sure that Assisted GPS is set up properly, and yet my Nokia still sometimes takes up to ten minutes to get a GPS satellite lock. Is it faulty?

# Posted by Steve in Applications, Troubleshooting, Communications at 8:30 UTC, Aug 25th || 0 Comments

Adaptor woes, changing headphones on the Nokia E71

Q. I'm new to Symbian phones, but really loving my Nokia E71. I think it is a thing of beauty and probably the greatest phone I have ever owned. I have one slight niggle though, the provided headset hurts my ears. I got a 2.5mm to 3.5mm adapter and bought a high quality stereo headset with a 3.5mm 4 pole jack. But the phone won't recognise it as a headset, though music plays OK. How can I use the headset for calls as well?

# Posted by Steve in Troubleshooting, Miscellaneous, Communications at 8:14 UTC, Aug 25th || 0 Comments

Printing from a Nokia Nseries phone to a photo printer

Q. How can I print photos from my Nokia Nseries to my photo printer?

# Posted by Steve in Applications, Communications at 15:27 UTC, Aug 24th || 0 Comments

Wi-fi problems - turning off 'power saving'

Q. I'm having lots of problems with random errors and disconnections when using Wi-Fi on my smartphone. I've heard that turning off 'power saving' helps, but I can't find a setting for this!
# Posted by Steve in Troubleshooting, Communications at 12:18 UTC, Dec 3rd || 5 Comments

Photo access error

Q. When using Image Store (in PC Suite) to try and copy off all my photos, I'm getting 'Error communicating with phone'. I've tried restarting both the phone and the PC, to no avail!

# Posted by Steve in Applications, Troubleshooting, Communications at 12:17 UTC, Sep 13th || 3 Comments

The manual's too slim. Where's all the extra info I need?

Q. Why do manuals seem to get slimmer and slimmer each year? The one that shipped with my Nokia Eseries communicator is fine for starting off with, but neither it nor the PDF file on the CD answers any of the really technical questions I have about setting up the device's Wi-Fi, printer connection, Internet sharing, etc.
# Posted by Steve in Miscellaneous, Communications at 10:52 UTC, Aug 11th || 0 Comments

How can I carry on with my Nokia Maps license after a hard reset?

Q. I paid for a year's navigation on my S60 smartphone but then I upgraded the firmware and now navigation doesn't work anymore. Surely I don't have to pay all over again?
# Posted by Steve in Applications, Troubleshooting, Miscellaneous, Communications, Upgrading at 11:12 UTC, Aug 1st || 0 Comments

Sony Ericsson Update Service problems

Q. I have a Sony Ericsson UIQ 3 smartphone and am having trouble updating its firmware. I've downloaded the required Sony Ericsson Update wizard but it doesn't want to talk to my smartphone. A support line advised me to 'disable my firewall' but I don't want to do that. Help!
# Posted by Steve in Troubleshooting, Miscellaneous, Communications, Upgrading at 13:00 UTC, Jan 23rd || 0 Comments

Syncing bookmarks? To where?

Q. When I synchronize my S60 smartphone using PC Suite, status messages appear along the lines of 'Sending bookmarks 27 of 27'. Where do these appear on my PC?

# Posted by Steve in Applications, Troubleshooting, Communications at 15:45 UTC, Jan 18th || 0 Comments

How do I restore my S60 3rd Edition smartphone to factory settings?

Q. How do I restore my S60 3rd Edition smartphone to factory settings?
# Posted by Steve in Troubleshooting, Communications at 16:32 UTC, Dec 4th || 4 Comments

Saving your Wi-Fi WPA password

Q. My W-LAN (Wi-Fi) network at home uses WPA encryption, but I have to enter my password every time I want to get online. How can I get the smartphone to remember a particular password?
# Posted by Steve in Communications at 14:59 UTC, Nov 23rd || 1 Comment

Saving my favourites

Q. I'm going to change devices very soon, but it's going to be a pain having to retype URLS and rebuild my Web favourites. How can I transfer these to the new smartphone?
# Posted by Steve in Applications, Communications, Upgrading at 7:14 UTC, Nov 23rd || 0 Comments
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