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Recent Support Entries
Where's all my disk space gone?
Q. Where's all my disk space gone? I get so confused by all the files and folders on my Communicator!
Where's my new document been saved?
Q. A month ago, I started working on a document on my Nokia 9500 and even gave it a name 'Article start'. The trouble is that I can't see it in Documents' 'Recent documents' list and it's not in all the obvious places ('My files', root directory, etc.) Has my document slipped through a black hole into deepest space?
Why is searching so slow in Contacts?
Q. My Nokia 9500 has become almost unusable since I synchronised in my 700 or so contacts from Outlook. When I search for a name in Contacts, matches take over six seconds to appear!
Why do some photo thumbnails come up for callers and not others?
Q. When people call me on my Nokia 9300, their name and photo thumbnail generally comes up properly on the screen, but when my wife or daughter call me (the two people whose faces I really want to see!), I just get the bare number shown. This is driving me mad. Why does this work sometimes and not others?
Getting rid of wierdly large fonts
Q. I've had problems with strange fonts in Contacts on my Nokia 9500 (after a little fiddling with TrueType fonts!), but deleting all my INI files (using 'Ctrl' 'Shift' 'I' on startup) didn't seem to do the trick. The strange font now crops up on command buttons as well as in search fields. The rest of my Communicator is working fine, but is there anything else I can do to get my fonts back to normal?
After resetting my 9300, Calendar is horrendously slow
Q. Help! I hard reset (formatted) my Nokia 9300, in order to solve a previous problem with broken communications, and my Calendar and Contacts data seemed to come across OK into the device. But when I browse around my Calendar, the application takes an age to display its entries, especially when I move between different months. I can't think of anything I've done wrong. How can I speed Calendar up and get it back to normal?
Why do my Java programs crash with 'exception' errors?
Q. On all Nokia's documentation, it says that my Nokia 9500 has MIDP 2.0 (a type of Java support) installed. However, when I look in the Java installer on my 9500 (called 'Applications') and go to 'Help | About', it says that I have MIDP 1.0 only. Can you help clear up the confusion? I'm trying to install certain J2ME applications, but they crash with 'exception' error messages.
Why does Calendar keep changing my appointment times when I fly abroad?
Q. I recently went to China for work. Just before I left the UK, I put in all flight details from Shanghai to LA. The Shanghai to LA flight was leaving on the Monday at 12:30 PM. When I arrived in Shanghai I changed my clock over to Shanghai time so I could set my alarms for the week. At this point the phone told me that all my Calendar enteries where being updated by 8 hours. So when I went into my Calendar for that Monday, my flight was now leaving at 8:30 PM. Why does the 9500 do this? No matter where I go on Earth the flight was still leaving at 12:30 PM local time. What can I do to stop this from happening in the future?
How can I find out how many GPRS kilobytes I've used?
Q. I’ve been using my new 9300 quite a bit on the World Wide Web. I can’t see a GPRS counter application though. How can I find out how many kilobytes of data I’ve used?
Why can't Messaging let me choose my Access point each time?
Q. When connecting up with Web on my Nokia 9500, I get given the choice of all my different access points (dial-up, GPRS, Easy WLAN, etc.), but when connecting up using Messaging to get my email, it only ever uses the one I set up in 'Tools | Account settings | General | Internet access'. Why can't Messaging offer the same flexibility as Web?
How do I connect my 9300i or 9500 to a router with 64-bit WEP encryption?
Q. I'm trying to connect my Nokia 9500's Wi-Fi to my router at home, which is using 64-bit WEP encryption. My 9500 however only allows for 40, 104 and 232 bits. What should I do?
Bluetooth connection to my smartphone has stopped working!
Q. Help, the Bluetooth connection to my smartphone has suddenly stopped working. I haven't changed anything in the setup of either PC or phone and both have been rebooted several times. Any ideas? I'd hate to go back to using the cable, Bluetooth is just so convenient!
Overnight battery drain with a Bluetooth smartphone
Q. I'm mystified. I go to bed at night with my smartphone next to me, showing a full charge, and in the morning it's down to almost zero. I've rebooted and made sure that there no extra, running applications that might be hammering the processor, and yet every night the story's the same. Is my smartphone faulty?
PC Suite doesn't recognise my Nokia Communicator
Q. I've been unable to connect up my Nokia 9500 for the last two months. I've powered everything down and restarted, I've tried reinstalling the latest PC Suite, I've used both cable and Bluetooth and nothing seems to work. The Windows hardware wizard pops up and asks me for the driver and, despite a broadband Internet connection and the original Nokia CD in the drive, nothing gets found. Why's this happening and what can I do to solve the problem?
Will keeping Bluetooth on be a security problem?
Q. As Nokia does not provide a vibrate mode for the 9500, I decided to use a Bluetooth headset with a built-in vibrator. As a result, I have to keep Bluetooth always on, will this be a problem for the Communicator? Is there a possibility of virus attack?
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Notes
Note: Some of the Q&A in this Support section were written by Steve Litchfield in his PDA Essentials magazine column from 2000 to 2005 and are republished here with permission. In many cases, the text has been revised and updated over that which appeared in the published magazine. In some cases, questions have been reworked from more specific queries on Internet forums, thanks to all who contribute to these. All text is copyrighted to Steve Litchfield, All About Symbian, PDA Essentials and other relevant contributors and commenters.
