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Recent Support Entries - UIQ - Troubleshooting
Sony Ericsson Update Service problems
Q. I have a Sony Ericsson UIQ 3 smartphone and am having trouble updating its firmware. I've downloaded the required Sony Ericsson Update wizard but it doesn't want to talk to my smartphone. A support line advised me to 'disable my firewall' but I don't want to do that. Help!Why can I send MMS messages but not receive them?
Q. I can send MMS messages, but I can't actually receive them. When someone sends a picture to me, I don't see the actual picture. but a link to a page on my network provider's web site instead. I've double checked the MMS settings and they seem to be correct.
My P800's sound is faulty and ring tones and caller audio don't work properly
Q. After months of faultless service, my Sony Ericsson P800 has started failing me. Incoming calls now sound the wrong ring tune (a custom WAV file of mine) and sometimes I can’t hear the caller and they can’t hear me. Everything’s set correctly in ‘Control panel’, so I’m at a loss. Do I need to send it in for repair?
Where's my keylock function gone?
Q. I often use the keylock feature of the P900 but that option seems to be missing, both in flip closed mode and also in flip open mode, where the ‘Battery | Lock screen’ option is greyed out. I’ve tried restarting the P900, to no avail. What’s going on?
Despite switching to Flight mode overnight, my battery is still sucked dry!
Q. I switch my P900 to ‘Flight’ mode overnight, in an attempt to try and prolong my battery life. I’m often travelling and away from an easy way of recharging and I’m regularly mystified by the way the P900’s battery gets sucked dry even when I’m not using it.
My P910 freezes at the startup screen, how can I get it working again?
Q. My P910i has frozen on me. After inputting my PIN, the device freezes while still showing the startup screen. I've tried resetting, obviously, to no avail. The only thing of note was that I'd installed half a dozen shareware utilities a couple of days before.
How can I reclaim wasted memory in the Messaging system?
Q. I've had a message saying that my P800 is running low on memory. When I checked in the Storage Manager, just 0.8MB was available. My messages used the most space (4.4MB), even after I deleted everything in my Inbox, Outbox, Draft and Sent folders. How can I reclaim this space?
Why can't I install P900 programs on the Motorola A925, which also runs UIQ?
Q. I’ve bought a Motorola A925 smartphone, which seems to run Symbian UIQ in pretty much the same way as the Sony Ericsson P900, so I’m hoping you can help me. Some of the programs I want to try out simply won’t install. Do I need to ask every single developer for an A925-compatible version?
Why does my P910i keep changing its IMEI code?
Q. I've been using a P910i for the last three months, but I'm having trouble registering applications. For starters, the IMEI reported by most (but not all) applications (starting with "14") is different from that printed on the phone itself (starting with "35"). Then, when I try and sort the problem out by resetting the unit, the reported IMEI changes and I have to request new registration codes for all my third party programs. What's going on?
Why does Tasks crash, with 'Reason code Agenda Model, Reason number 9’?
Q. Tasks has stopped working on my P900, refusing to start up with an error ‘Reason code Agenda Model, Reason number 9’. I’ve tried restarting the phone, to no avail. I even tried restoring from a backup, but that didn’t work either.
How can I install mainstream UIQ software onto the Motorola A1000?
Q. I notice that there is now Route 66 GPS software for the Symbian UIQ platform. I also read that it will work with the Motorola A1000, even though it's designed for the Sony Ericsson P910. Could you tell me how this is possible as the software is supplied on Memory Stick? Also, how do I download software to my A1000? I have been downloading freeware via Bluetooth. But when I come to open it, the phone tells me there is no program to open the attempted installation.
How can I send email, as well as receive it, over GPRS?
Q. I've just started using a Symbian-based smartphone with a Vodafone Pay As You Go SIM card, but I'm having problems with sending email. I'm able to collect email perfectly but when I try and reply and get errors every time. Any ideas?
Why has my P900 stopped talking to my Windows PC?
Q. My Sony Ericsson P900 has stopped talking to my Windows XP PC, the system tray icon remains resolutely flat and ‘Link Properties’ just says that USB is ‘Not Connected’. What can I do to track down the problem?
Bluetooth connection to my smartphone has stopped working!
Q. Help, the Bluetooth connection to my smartphone has suddenly stopped working. I haven't changed anything in the setup of either PC or phone and both have been rebooted several times. Any ideas? I'd hate to go back to using the cable, Bluetooth is just so convenient!
Overnight battery drain with a Bluetooth smartphone
Q. I'm mystified. I go to bed at night with my smartphone next to me, showing a full charge, and in the morning it's down to almost zero. I've rebooted and made sure that there no extra, running applications that might be hammering the processor, and yet every night the story's the same. Is my smartphone faulty?
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Notes
Note: Some of the Q&A in this Support section were written by Steve Litchfield in his PDA Essentials magazine column from 2000 to 2005 and are republished here with permission. In many cases, the text has been revised and updated over that which appeared in the published magazine. In some cases, questions have been reworked from more specific queries on Internet forums, thanks to all who contribute to these. All text is copyrighted to Steve Litchfield, All About Symbian, PDA Essentials and other relevant contributors and commenters.
