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Recent Support Entries - Series 80 - Troubleshooting
99% frozen
Q. Help, my PC Suite backup hangs on 99% and I have to reboot my PC!Installation of PC Suite crashes with MSXML-related error
Q. I've been trying to install the Nokia PC Suite software, but when I get to the end of the installation I get an error:Error 1935. An error occurred during the installation of assembly 'Microsoft.MSXML2,publicKeytoken='6bd6b9abf345378f ",
version="4.20.9818.0",type="win32",processorArchit ecture="x86'". Please refer to Help And Support for information. HRESULT: 0x80070002
Errors after upgrading Nokia's PC Suite
Q. After upgrading PC Suite, I get error messages saying 'Operation could not be completed' and other puzzling errors. What's going on?PC Suite Connected but not functional?
Q. Why does PC Suite seem to be "Connected" but not let me browse my Nokia's files or use the various Suite utilities?
Why can I send MMS messages but not receive them?
Q. I can send MMS messages, but I can't actually receive them. When someone sends a picture to me, I don't see the actual picture. but a link to a page on my network provider's web site instead. I've double checked the MMS settings and they seem to be correct.
How can I send email, as well as receive it, over GPRS?
Q. I've just started using a Symbian-based smartphone with a Vodafone Pay As You Go SIM card, but I'm having problems with sending email. I'm able to collect email perfectly but when I try and reply and get errors every time. Any ideas?
How can I browse around the ROM in my Nokia 9500?
Q. How can I browse around the ROM in my Nokia 9500? It's always interesting...
I'm a big SMS user. Is this what's eating up my 9210i's internal disk space?
Q. I am repeatedly seeing a message 'memory full' on my Nokia 9210i, even though I've moved all my documents to the memory card. Now I can't use my Communicator because I don't want to delete the only remaining files I can find there - my large (over a thousand) store of SMS messages and Calendar data. And when I go to 'Control Panel | Memory | Device', it says that out of 16MB available, 11MB are mysterious 'other file types'. I connected the 9210i to my PC, but there I could see only two folders on the 'C' disc: 'Documents' (almost zero) and 'System' (5MB). What's eating up all my memory?
Where's my new document been saved?
Q. A month ago, I started working on a document on my Nokia 9500 and even gave it a name 'Article start'. The trouble is that I can't see it in Documents' 'Recent documents' list and it's not in all the obvious places ('My files', root directory, etc.) Has my document slipped through a black hole into deepest space?
Why do some photo thumbnails come up for callers and not others?
Q. When people call me on my Nokia 9300, their name and photo thumbnail generally comes up properly on the screen, but when my wife or daughter call me (the two people whose faces I really want to see!), I just get the bare number shown. This is driving me mad. Why does this work sometimes and not others?
Getting rid of wierdly large fonts
Q. I've had problems with strange fonts in Contacts on my Nokia 9500 (after a little fiddling with TrueType fonts!), but deleting all my INI files (using 'Ctrl' 'Shift' 'I' on startup) didn't seem to do the trick. The strange font now crops up on command buttons as well as in search fields. The rest of my Communicator is working fine, but is there anything else I can do to get my fonts back to normal?
After resetting my 9300, Calendar is horrendously slow
Q. Help! I hard reset (formatted) my Nokia 9300, in order to solve a previous problem with broken communications, and my Calendar and Contacts data seemed to come across OK into the device. But when I browse around my Calendar, the application takes an age to display its entries, especially when I move between different months. I can't think of anything I've done wrong. How can I speed Calendar up and get it back to normal?
Why do my Java programs crash with 'exception' errors?
Q. On all Nokia's documentation, it says that my Nokia 9500 has MIDP 2.0 (a type of Java support) installed. However, when I look in the Java installer on my 9500 (called 'Applications') and go to 'Help | About', it says that I have MIDP 1.0 only. Can you help clear up the confusion? I'm trying to install certain J2ME applications, but they crash with 'exception' error messages.
Bluetooth connection to my smartphone has stopped working!
Q. Help, the Bluetooth connection to my smartphone has suddenly stopped working. I haven't changed anything in the setup of either PC or phone and both have been rebooted several times. Any ideas? I'd hate to go back to using the cable, Bluetooth is just so convenient!
Overnight battery drain with a Bluetooth smartphone
Q. I'm mystified. I go to bed at night with my smartphone next to me, showing a full charge, and in the morning it's down to almost zero. I've rebooted and made sure that there no extra, running applications that might be hammering the processor, and yet every night the story's the same. Is my smartphone faulty?
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Notes
Note: Some of the Q&A in this Support section were written by Steve Litchfield in his PDA Essentials magazine column from 2000 to 2005 and are republished here with permission. In many cases, the text has been revised and updated over that which appeared in the published magazine. In some cases, questions have been reworked from more specific queries on Internet forums, thanks to all who contribute to these. All text is copyrighted to Steve Litchfield, All About Symbian, PDA Essentials and other relevant contributors and commenters.
