Support - Series 60 - Troubleshooting

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Photo access error

Q. When using Image Store (in PC Suite) to try and copy off all my photos, I'm getting 'Error communicating with phone'. I've tried restarting both the phone and the PC, to no avail!

# Posted by Steve in Applications, Troubleshooting, Communications at 12:17 UTC, Sep 13th || 3 Comments

Problems installing and removing Smart2Go

Q. I'm having real problems installing Smart2Go onto my smartphone. What tips can you offer?
# Posted by Steve in Applications, Performance, Troubleshooting, Miscellaneous at 16:49 UTC, May 20th || 0 Comments

Screensavers and battery life

Q. What's happened to the battery life of my S60 smartphone? From going a couple of days easily without recharge, I'm down to a full charge every morning! All I've installed recently are Handy Weather and Smart2go!
# Posted by Steve in Applications, Troubleshooting, Miscellaneous at 18:15 UTC, Feb 16th || 0 Comments

Syncing bookmarks? To where?

Q. When I synchronize my S60 smartphone using PC Suite, status messages appear along the lines of 'Sending bookmarks 27 of 27'. Where do these appear on my PC?

# Posted by Steve in Applications, Troubleshooting, Communications at 15:45 UTC, Jan 18th || 0 Comments

99% frozen

Q. Help, my PC Suite backup hangs on 99% and I have to reboot my PC!
# Posted by Steve in Troubleshooting, Communications at 15:12 UTC, Aug 7th || 1 Comment

MMS error when sending images

Q. When I take photos with my N70 and want to send them via MMS, I currently have to make a copy of each photo and then use a third party utility to shrink them down, and only then 'Send>via multimedia', otherwise I fall foul of the 100k limit on MMS. Is there an easier way?

# Posted by Steve in Applications, Troubleshooting, Communications at 8:42 UTC, Jul 18th || 1 Comment

Custom ringtones revert to Nokia standard

Q. I've set my ringtone to an MP3 several times but after a while it always stops working and reverts to the standard Nokia tune. What's going on?
# Posted by Steve in Troubleshooting at 11:23 UTC, Jul 13th || 0 Comments

Theme keeps getting reset

Q. My smartphone theme keeps getting reset when I take my memory card out in order to fill it in my memory card reader. How can I stop this happening?
# Posted by Steve in Troubleshooting at 7:19 UTC, Jul 8th || 1 Comment

Broken Gallery Edit

Q. When I try and 'Edit' a photo on my Nokia N70, nothing happens, other than Gallery closing down altogether. Why does it do this?
# Posted by Steve in Applications, Troubleshooting at 10:10 UTC, May 10th || 1 Comment

Error communicating

Q. I've been trying to 'Store images' in PC Suite, as I've done several times before, but now the utility just comes up with 'Error communicating with phone'. What's wrong?
# Posted by Steve in Troubleshooting, Communications at 17:10 UTC, May 6th || 0 Comments

Broken multimedia key on Nokia N70

Q. My N70's extra (multimedia) hardware key no longer works! Is it some setting I've disturbed?

# Posted by Steve in Troubleshooting at 13:36 UTC, May 5th || 0 Comments

Installation of PC Suite crashes with MSXML-related error

Q. I've been trying to install the Nokia PC Suite software, but when I get to the end of the installation I get an error:

Error 1935. An error occurred during the installation of assembly 'Microsoft.MSXML2,publicKeytoken='6bd6b9abf345378f ",
version="4.20.9818.0",type="win32",processorArchit ecture="x86'". Please refer to Help And Support for information. HRESULT: 0x80070002

# Posted by Steve in Troubleshooting, Communications, Upgrading at 12:04 UTC, Mar 24th || 0 Comments

Errors after upgrading Nokia's PC Suite

Q. After upgrading PC Suite, I get error messages saying 'Operation could not be completed' and other puzzling errors. What's going on?
# Posted by Steve in Troubleshooting, Communications, Upgrading at 20:13 UTC, Mar 22nd || 0 Comments

Can't boot up, the smartphone's stuck in an endless reboot cycle!

Q. Help! I can't boot up, the smartphone's stuck in an endless reboot cycle!
# Posted by Steve in Troubleshooting at 11:21 UTC, Mar 10th || 0 Comments

How can I get rid of a 'virus' on my smartphone?

Q. I know, I know, I've been silly and I've accepted what I thought was a game from a friend and now my smartphone is infected with a virus - it keeps trying to go online and send messages out. How can I get rid of it?
# Posted by Steve in Troubleshooting, Miscellaneous at 12:58 UTC, Feb 24th || 0 Comments
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