Support - Series 60

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How can I send email, as well as receive it, over GPRS?

Q. I've just started using a Symbian-based smartphone with a Vodafone Pay As You Go SIM card, but I'm having problems with sending email. I'm able to collect email perfectly but when I try and reply and get errors every time. Any ideas?

# Posted by Steve in Troubleshooting, Communications at 14:14 UTC, Feb 1st || 2 Comments

Why do email messages appear downloaded and then disappear?

Q. Messaging shows up my POP3 Inbox emails properly at first but then the next day I find most of them have been lost. Is email syncing broken?

# Posted by Steve in Applications, Miscellaneous, Communications at 13:59 UTC, Feb 1st

Bluetooth connection to my smartphone has stopped working!

Q. Help, the Bluetooth connection to my smartphone has suddenly stopped working. I haven't changed anything in the setup of either PC or phone and both have been rebooted several times. Any ideas? I'd hate to go back to using the cable, Bluetooth is just so convenient!

# Posted by Steve in Performance, Troubleshooting, Communications at 10:30 UTC, Feb 1st || 0 Comments

Overnight battery drain with a Bluetooth smartphone

Q. I'm mystified. I go to bed at night with my smartphone next to me, showing a full charge, and in the morning it's down to almost zero. I've rebooted and made sure that there no extra, running applications that might be hammering the processor, and yet every night the story's the same. Is my smartphone faulty?

# Posted by Steve in Performance, Troubleshooting, Communications at 10:28 UTC, Feb 1st || 2 Comments

PC Suite doesn't recognise my Nokia Communicator

Q. I've been unable to connect up my Nokia 9500 for the last two months. I've powered everything down and restarted, I've tried reinstalling the latest PC Suite, I've used both cable and Bluetooth and nothing seems to work. The Windows hardware wizard pops up and asks me for the driver and, despite a broadband Internet connection and the original Nokia CD in the drive, nothing gets found. Why's this happening and what can I do to solve the problem?

# Posted by Steve in Troubleshooting, Communications at 10:24 UTC, Feb 1st || 0 Comments

Keeping data while having your smartphone's firmware upgraded

Q. My Nokia smartphone is quite an early example and I've had few problems with it. I've read quite a bit about making sure to keep Symbian smartphones upgraded to the latest firmware version, but I'm worried about losing data and about the inconvenience of being without my device. Is it all worth it and what should I do to ensure I keep all my information?

# Posted by Steve in Applications, Miscellaneous, Upgrading at 10:18 UTC, Feb 1st || 0 Comments

Is there a 'Dummies' book to help me with Series 60 smartphones?

Q. Despite Nokia's pretty good manual and despite me surfing a number of popular web sites, I'm still struggling with the Series 60 interface and get confused easily. Isn't there a 'Dummies' book for people like me?

# Posted by Steve in Applications, Miscellaneous at 10:14 UTC, Feb 1st || 0 Comments

Can I use a domestic 3.5mm headphone set?

Q. The stereo headset supplied with my Nokia smartphone isn't bad for listening to music on the go, but when I'm in a quiet environment (like my boat or caravan) I'd like to use my own set of professional headphones. Can the two be plugged together?

# Posted by Steve in Miscellaneous at 9:59 UTC, Feb 1st || 2 Comments

Sorting out an endless reboot cycle after rogue application install

Q. I'd been trying out trial versions of some utilities on my new Nokia S60 smartphone and after installing the last one, suddenly the smartphone rebooted itself. Or rather it tried to. Now when I power it on, all I get is the work 'Nokia' in big letters and then it starts again, over and over. I realise that the problem is self-inflicted here and it serves me right for fiddling too much, but what can I do to get my smartphone back to factory defaults and start syncing my data back onto it?

# Posted by Steve in Troubleshooting, Miscellaneous at 9:38 UTC, Feb 1st || 2 Comments

Last ditch cures for battery charging/power on problems

Q. My new Nokia smartphone has turned off by itself. I thought it was the battery and I tried to charge it but the phone didn't show any sign that it was plugged in. I tried to turn it on again but it only showed a white screen and after 2 sec turned off again. Will flashing it to the latest firmware help to solve the problem?

# Posted by Steve in Troubleshooting at 9:26 UTC, Feb 1st || 0 Comments

Low battery life, no rogue applications

Q. My Nokia smartphone doesn't seem to take long to get through a full battery charge. I've read tips about checking for rogue programs in memory and I regularly use TaskSpy, but by the end of a day on the road the battery's almost always very low. Do you think it's charging properly?

# Posted by Steve in Performance, Troubleshooting at 9:22 UTC, Feb 1st || 0 Comments

Getting rid of Autolock

Q. Help! I've been trying out the freeware Autolock, which locks my smartphone keypad after a set number of seconds, but I've now decided that I don't want it after all and I've removed it from my smartphone. The trouble is that the phone still locks the keypad after a couple of minutes, even though the utility is long gone. Is there something else I need to do in the smartphone's settings?

# Posted by Steve in Applications, Performance at 9:19 UTC, Feb 1st || 0 Comments

Getting rid of 'Installation security error'

Q. Having bought a new Nokia smartphone, I'm having problems installing most of the programs I've downloaded. The error message is 'Installation security error, unable to install'. I spoke to Nokia and they say there is no security feature to prevent software installation.
# Posted by Steve in Applications, Troubleshooting, Upgrading at 8:56 UTC, Feb 1st || 2 Comments

How can large numbers of contacts be beamed in one go?

Q. I've fitted my partner out with a cheap Series 60 smartphone (a Nokia 6670) and need to get our 'master' contacts set over from my Nokia 9500 to her device. I've beamed the most used dozen or so entries, but I can't face beaming five hundred others! How can this be automated?

# Posted by Steve in Applications, Miscellaneous, Communications at 21:42 UTC, Jan 31st || 0 Comments

How can I quickly enter a carriage return on my smartphone?

A. I'm struggling at writing text quickly on my Nokia smartphone, even with the aid of T9 predictive text. One 'special' character I use a lot is 'carriage return' (i.e. end of paragraph). Surely there's got to be some quick way of entering this common stroke without having to bring up the 'Select symbol' list and then use seven keystrokes to select carriage return?

# Posted by Steve in Applications, Performance at 21:36 UTC, Jan 31st || 1 Comment
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