All About Symbian - Support - S60 5th Edition

Support - S60 5th Edition - Troubleshooting

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iSync failure

Q. I've been syncing my Symbian smartphone happily to my Mac for over a month, yet all of a sudden the iSync has started failing, with error: “[Nokia N97 mini] Connection to the phone failed. Please make sure that your phone is turned on.” I'm tech savvy and have tried power cycling both phone and Mac. What's next?

# Posted by Steve in Troubleshooting, Communications at 9:41 UTC, Aug 25th || 0 Comments

Greyed out download in Ovi Store

Q. Nokia's Ovi Store application seems to have got itself confused, it's showing the 'Download' buttons for some freeware applications (that I'd tried in the past) greyed out – so I'm unable to try them again.

# Posted by Steve in Applications, Troubleshooting, Upgrading at 9:34 UTC, Aug 25th || 0 Comments

How do I recalibrate my touchscreen?

Q. How do I recalibrate the touchscreen on my smartphone? Some of the taps get mis-registered!

# Posted by Steve in Performance, Troubleshooting at 9:04 UTC, Aug 25th || 0 Comments

YouTube terminates

Q. Somewhat weirdly, on my Nokia smartphone, Google's YouTube client has started misbehaving. It used to work fine, but now just terminates almost immediately. I've tried reinstalling, to no avail. Help!

# Posted by Steve in Applications, Troubleshooting at 8:42 UTC, Aug 25th || 0 Comments

Massive FM transmitter interference

Q. When driving, Why can't I use the FM transmitter in my Symbian phone while it's being charged via the cigarette lighter lead?

# Posted by Steve in Troubleshooting, Communications at 8:32 UTC, Aug 25th || 1 Comment

Behind slow GPS locks

Q. I'm pretty sure that Assisted GPS is set up properly, and yet my Nokia still sometimes takes up to ten minutes to get a GPS satellite lock. Is it faulty?

# Posted by Steve in Applications, Troubleshooting, Communications at 8:30 UTC, Aug 25th || 0 Comments

Broken thumbnails

Q. When I go to Photos on my new N97 it shows the icon of one picture I took a few weeks ago (all others have all been transferred off onto my PC). However, when I tap the icon to open it, I get the broken image icon and a 'General system error' when I try to delete it. The picture isn't visible in Windows Explorer when my phone is connected to my PC. How do I remove the broken image completely?

# Posted by Steve in Troubleshooting at 8:20 UTC, Aug 25th || Comments

No more security warnings

Q. Help! I'm getting utterly fed up with all the security warnings in Web on my Nokia smartphone. For example, “You are leaving a secure page. Continue?”. Over and over again. Talk about living in a nanny state! Is there a way to upgrade Web so that it doesn't keep nagging me?

# Posted by Steve in Applications, Troubleshooting at 8:05 UTC, Aug 25th || 0 Comments

Messaging data won't stay on my mass memory and keeps switching back to C:

Q. I keep setting built-in messaging apps to use my mass memory for their data and they keep switching back. Why do they do this?

# Posted by Steve in Applications, Troubleshooting at 15:34 UTC, Aug 24th || 0 Comments

Maps Booster makes my position fix worse!

Q. On my Nokia, I've been experimenting with Maps Booster. Having bought and installed it, I've found that it makes the accuracy of my phone's location fix worse, not better! What could be wrong?

# Posted by Steve in Applications, Troubleshooting at 15:29 UTC, Aug 24th || 0 Comments

Blurry Nseries videos

Q. Why do all the recent Nseries phones from Nokia make blurry videos?

# Posted by Steve in Performance, Troubleshooting at 15:22 UTC, Aug 24th || 0 Comments

That's one very large file!

Q. I have recently been doing a clean up on my microSD card and have come across a very large file in one directory: /private/101ffc31/glxmdstn. My PC doesn't recognize it and it isn't visible in my phone's file browser. The file is a whopping 140MB. What purpose does it have? Is it safe to delete it? Maybe it's obsolete data?

# Posted by Steve in Performance, Troubleshooting at 11:21 UTC, Aug 24th || 0 Comments

Proximity Puzzle

Q. I'm utterly bamboozled by the way the screen of my Nokia touchscreen phone goes black and unresponsive when I make or receive a phone call, giving me no chance of switching on speakerphone or entering tones. I've tried updating the firmware and resetting it, to no avail - the moment a call is made, the screen goes blank immediately. And then returns to normal after the call. Can you help?

# Posted by Steve in Troubleshooting at 16:22 UTC, Aug 23rd || 0 Comments

Frustrating tabs

Q. I've got a Nokia S60 5th Edition phone and have a wierd problem. Everything works fine apart from dialogs which have tabs in them. Here, my taps on each tab have no effect and I'm effectively restricted to just the first tab. Very frustrating. Any ideas?

# Posted by Steve in Troubleshooting at 16:19 UTC, Aug 23rd || 0 Comments

Ghost Music entries

Q. Music player on my old Nokia smartphone seems to have developed a few glitches. The main problem seems to be that some 'albums', synced across from Windows Media Player have duplicated track entries. If I try to play these ghost tracks I just get an exclamation mark and Music player skips ahead to the next one. How can I clean things up?

# Posted by Steve in Troubleshooting at 16:15 UTC, Aug 23rd || 0 Comments

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