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Recent Support Entries - S60 3rd Edition
How do I add my Inbox to the E61's active standby screen?
Q. How do I add my Inbox to the Nokia E61's active standby screen?Error communicating
Q. I've been trying to 'Store images' in PC Suite, as I've done several times before, but now the utility just comes up with 'Error communicating with phone'. What's wrong?Do I need a firewall?
Q. On my PC I have the ZoneAlarm firewall loaded all the time, to protect myself against Internet-borne nasties. Do I need to do something similar for my smartphone?How to select non-contiguous items
Q. How can I select multiple items that aren't next to each other in my smartphone's Gallery?Installation of PC Suite crashes with MSXML-related error
Q. I've been trying to install the Nokia PC Suite software, but when I get to the end of the installation I get an error:Error 1935. An error occurred during the installation of assembly 'Microsoft.MSXML2,publicKeytoken='6bd6b9abf345378f ",
version="4.20.9818.0",type="win32",processorArchit ecture="x86'". Please refer to Help And Support for information. HRESULT: 0x80070002
Errors after upgrading Nokia's PC Suite
Q. After upgrading PC Suite, I get error messages saying 'Operation could not be completed' and other puzzling errors. What's going on?How can I search through all my information?
Q. I've got quite a bit of information tucked away in my PIM apps, plus other office documents and general files on my Nokia smartphone. But how can I perform a global search for a piece of text? On my old Palm OS handheld, this was possible, is there not an equivalent in Symbian OS?I've forgotten my lock code. How can I get back into my smartphone?
Q. I've forgotten my lock code. How can I get back into my smartphone? I've tried hard resetting it to factory conditions, but still it demands my forgotten code!How can I view my videos in wide screen format?
Q. I've collected quite a few videos for my S60 smartphone. How can I view them in wide screen format?PC Suite Connected but not functional?
Q. Why does PC Suite seem to be "Connected" but not let me browse my Nokia's files or use the various Suite utilities?
Why can I send MMS messages but not receive them?
Q. I can send MMS messages, but I can't actually receive them. When someone sends a picture to me, I don't see the actual picture. but a link to a page on my network provider's web site instead. I've double checked the MMS settings and they seem to be correct.
Viewing the number used by an existing contact
Q. When I've missed a call, Log just shows me the name of the caller. While this is very friendly, it would be useful to know which number they were calling from (e.g. home or mobile) and also show the number itself, so that I could dial back from my own (cheaper) landline. Can this be done?
How can I send email, as well as receive it, over GPRS?
Q. I've just started using a Symbian-based smartphone with a Vodafone Pay As You Go SIM card, but I'm having problems with sending email. I'm able to collect email perfectly but when I try and reply and get errors every time. Any ideas?
Overnight battery drain with a Bluetooth smartphone
Q. I'm mystified. I go to bed at night with my smartphone next to me, showing a full charge, and in the morning it's down to almost zero. I've rebooted and made sure that there no extra, running applications that might be hammering the processor, and yet every night the story's the same. Is my smartphone faulty?
Keeping data while having your smartphone's firmware upgraded
Q. My Nokia smartphone is quite an early example and I've had few problems with it. I've read quite a bit about making sure to keep Symbian smartphones upgraded to the latest firmware version, but I'm worried about losing data and about the inconvenience of being without my device. Is it all worth it and what should I do to ensure I keep all my information?
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Notes
Note: Some of the Q&A in this Support section were written by Steve Litchfield in his PDA Essentials magazine column from 2000 to 2005 and are republished here with permission. In many cases, the text has been revised and updated over that which appeared in the published magazine. In some cases, questions have been reworked from more specific queries on Internet forums, thanks to all who contribute to these. All text is copyrighted to Steve Litchfield, All About Symbian, PDA Essentials and other relevant contributors and commenters.
