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Support - General - Upgrading

Why is the size of the firmware update different?

Q. Why is the size of the firmware update through the phone itself (Over The Air) around a few MB (at most), while Ovi Suite says the update is well over 100MB?

# Posted by Steve in Miscellaneous, Upgrading at 9:52 UTC, Aug 25th || 1 Comment

Psion to ?

Q. I have a Psion Series 5 and am very happy with it, but I want to update to something newer. How can I convert my data files into a more modern device?

# Posted by Steve in Miscellaneous, Upgrading at 9:23 UTC, Aug 25th || 0 Comments

Backing up everything?

Q. How can I back up everything on my Symbian smartphone? Not just data, but every application, every license key, and so on?

# Posted by Steve in Miscellaneous, Upgrading at 9:18 UTC, Aug 25th || 0 Comments

When everything goes horribly wrong in Nokia Software Update

Q. I was trying to upgrade my S60 smartphone using Nokia Software Update, but after the download and 'installing' sections were complete, the NSU error dialog appeared, advising me to 'Retry'. But the device itself appears dead, with no backlight and no messages. And 'Retry' does nothing.

# Posted by Steve in Troubleshooting, Upgrading at 17:03 UTC, Oct 30th || 3 Comments

Installation of PC Suite crashes with MSXML-related error

Q. I've been trying to install the Nokia PC Suite software, but when I get to the end of the installation I get an error:

Error 1935. An error occurred during the installation of assembly 'Microsoft.MSXML2,publicKeytoken='6bd6b9abf345378f ",
version="4.20.9818.0",type="win32",processorArchit ecture="x86'". Please refer to Help And Support for information. HRESULT: 0x80070002

# Posted by Steve in Troubleshooting, Communications, Upgrading at 12:04 UTC, Mar 24th || 0 Comments