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Support - General - Communications

iSync failure

Q. I've been syncing my Symbian smartphone happily to my Mac for over a month, yet all of a sudden the iSync has started failing, with error: “[Nokia N97 mini] Connection to the phone failed. Please make sure that your phone is turned on.” I'm tech savvy and have tried power cycling both phone and Mac. What's next?

# Posted by Steve in Troubleshooting, Communications at 9:41 UTC, Aug 25th || 0 Comments

Pay-as-you-go data now more expensive

Q. I use a Vodafone pay as you go SIM card with my Nokia smartphone and until recently I've been very happy. I only use mobile data sparingly, grabbing email every now and then and hardly using Web over 3G. And in the last few months, my SIM credit has been draining far faster than it used to. Do you think it's something I've installed?

# Posted by Steve in Performance, Miscellaneous, Communications at 9:31 UTC, Aug 25th || 0 Comments

Massive FM transmitter interference

Q. When driving, Why can't I use the FM transmitter in my Symbian phone while it's being charged via the cigarette lighter lead?

# Posted by Steve in Troubleshooting, Communications at 8:32 UTC, Aug 25th || 1 Comment

Behind slow GPS locks

Q. I'm pretty sure that Assisted GPS is set up properly, and yet my Nokia still sometimes takes up to ten minutes to get a GPS satellite lock. Is it faulty?

# Posted by Steve in Applications, Troubleshooting, Communications at 8:30 UTC, Aug 25th || 0 Comments

Adaptor woes, changing headphones on the Nokia E71

Q. I'm new to Symbian phones, but really loving my Nokia E71. I think it is a thing of beauty and probably the greatest phone I have ever owned. I have one slight niggle though, the provided headset hurts my ears. I got a 2.5mm to 3.5mm adapter and bought a high quality stereo headset with a 3.5mm 4 pole jack. But the phone won't recognise it as a headset, though music plays OK. How can I use the headset for calls as well?

# Posted by Steve in Troubleshooting, Miscellaneous, Communications at 8:14 UTC, Aug 25th || 0 Comments

Printing from a Nokia Nseries phone to a photo printer

Q. How can I print photos from my Nokia Nseries to my photo printer?

# Posted by Steve in Applications, Communications at 15:27 UTC, Aug 24th || 0 Comments

Browsing the contents of another phone via Bluetooth

Q. Is it possible to browse the contents of another phone via Bluetooth? My old Samsung could do this. Once paired you would also have the option to browse the files of the phone (images, video and audio).

# Posted by Steve in Miscellaneous, Communications at 7:44 UTC, Jul 7th || 5 Comments

Installation of PC Suite crashes with MSXML-related error

Q. I've been trying to install the Nokia PC Suite software, but when I get to the end of the installation I get an error:

Error 1935. An error occurred during the installation of assembly 'Microsoft.MSXML2,publicKeytoken='6bd6b9abf345378f ",
version="4.20.9818.0",type="win32",processorArchit ecture="x86'". Please refer to Help And Support for information. HRESULT: 0x80070002

# Posted by Steve in Troubleshooting, Communications, Upgrading at 12:04 UTC, Mar 24th || 0 Comments

PC Suite Connected but not functional?

Q. Why does PC Suite seem to be "Connected" but not let me browse my Nokia's files or use the various Suite utilities?

# Posted by Steve in Troubleshooting, Communications, Upgrading at 14:31 UTC, Feb 3rd || 0 Comments

Why can I send MMS messages but not receive them?

Q. I can send MMS messages, but I can't actually receive them. When someone sends a picture to me, I don't see the actual picture. but a link to a page on my network provider's web site instead. I've double checked the MMS settings and they seem to be correct.

# Posted by Steve in Troubleshooting, Communications at 13:59 UTC, Feb 3rd || 1 Comment

How can I send email, as well as receive it, over GPRS?

Q. I've just started using a Symbian-based smartphone with a Vodafone Pay As You Go SIM card, but I'm having problems with sending email. I'm able to collect email perfectly but when I try and reply and get errors every time. Any ideas?

# Posted by Steve in Troubleshooting, Communications at 14:14 UTC, Feb 1st || 2 Comments

Why do email messages appear downloaded and then disappear?

Q. Messaging shows up my POP3 Inbox emails properly at first but then the next day I find most of them have been lost. Is email syncing broken?

# Posted by Steve in Applications, Miscellaneous, Communications at 13:59 UTC, Feb 1st

Bluetooth connection to my smartphone has stopped working!

Q. Help, the Bluetooth connection to my smartphone has suddenly stopped working. I haven't changed anything in the setup of either PC or phone and both have been rebooted several times. Any ideas? I'd hate to go back to using the cable, Bluetooth is just so convenient!

# Posted by Steve in Performance, Troubleshooting, Communications at 10:30 UTC, Feb 1st || 0 Comments

Overnight battery drain with a Bluetooth smartphone

Q. I'm mystified. I go to bed at night with my smartphone next to me, showing a full charge, and in the morning it's down to almost zero. I've rebooted and made sure that there no extra, running applications that might be hammering the processor, and yet every night the story's the same. Is my smartphone faulty?

# Posted by Steve in Performance, Troubleshooting, Communications at 10:28 UTC, Feb 1st || 2 Comments

How can I stop these �Accept connection from xxxxxx� messages when trying to connect to my PC?

Q. Every time I connect my Series 60 smartphone to my PC, I get a flurry of ‘Accept connection from xxxxxx’ messages, which have to be acknowledged by a keypress on the phone. Is there any way to tell it ‘Yes, stop asking me’?

# Posted by Steve in Miscellaneous, Communications at 20:35 UTC, Jan 31st || 0 Comments