06-09-2009, 05:16 AM
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Location: Cotswolds, U.K.
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Quote:
Originally Posted by davecozens
Right. There we go. In spite of excessive levels of care I have my first lens scratch. 36 hours into ownership.
Time to start giving Nokia a hard time again...
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B*gger!
Happy bunny time = 36 hours
£500 phone = £13.89p per hour
Open message to all Nokia employees...
"Brace yourselves"
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06-09-2009, 07:42 AM
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Join Date: Jul 2009
Location: Australia
Posts: 89
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Refund
Quote:
Originally Posted by ian-ross@beeb.n
B*gger!
Happy bunny time = 36 hours
£500 phone = £13.89p per hour
Open message to all Nokia employees...
"Brace yourselves"
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Surely at this point you would be entitled to ask for a refund and go purchase something else. Though of course Dave may not want something else just a working phone.
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06-09-2009, 08:18 AM
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It's not as simple as a refund though...
Bought the phone from Expansys in a package with a T-Mobile SIM and have mostly dealt with Nokia directly.
I'll have to look into it... But you're right, I'd rather have an N97 with a lens that didn't scratch. It could be a great device, but right now I CBA to install anything on it... We'll see what October brings...
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07-09-2009, 11:16 AM
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Looks like Nokia have, at long last, acknowledged the camera lens scratching problem and are offering free repairs under warranty.
http://www.symbian-guru.com/welcome/...ra-slider.html
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07-09-2009, 11:51 AM
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Like I said over on the guru site, "No disrespect meant to the finns but it’s metaphorically in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.’"
Date on the article was 30/8/2009 -
First posted on AAS http://www.allaboutsymbian.com/forum...ad.php?t=87491 on the 31st
Guru picked it up on the 7th...
But coverage has been really really quiet when you consider how big a deal this is...
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07-09-2009, 12:17 PM
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Sorry Dave... didn't realise it was old news.
At least Nokia are recognizing it as an issue and can no longer deny that it is a problem for some users.
Luckily not me though as this photo of Angelina Jolie in the bath that I took last night proves... 
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07-09-2009, 12:21 PM
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Quote:
Originally Posted by ian-ross@beeb.n
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No point to 'free repairs' (how very big of them, repairing your phone that damaged itself under warranty) if the new lens cover is going to do the same thing - see Dave's recent experience.
I don't want to schedule a fortnightly trip to my local service point, I want to hear of a fixed design, with a revised mechanism that will definitely not damage the lens.
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07-09-2009, 12:27 PM
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Quote:
Originally Posted by ian-ross@beeb.n
Sorry Dave... didn't realise it was old news.
At least Nokia are recognizing it as an issue and can no longer deny that it is a problem for some users.
Luckily not me though as this photo of Angelina Jolie in the bath that I took last night proves... |
No worries. The fact that you hadn't seen it demonstrates my point rather nicely... They've admitted it but hardly anybody noticed...
Vogon construction fleet will be stopping by later today 
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07-09-2009, 01:36 PM
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Join Date: Jun 2009
Location: Kent
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Quote:
Originally Posted by ian-ross@beeb.n
Sorry Dave... didn't realise it was old news.
At least Nokia are recognizing it as an issue and can no longer deny that it is a problem for some users.
Luckily not me though as this photo of Angelina Jolie in the bath that I took last night proves... |
blimey ..... she's put weight on 
__________________
Angie x
Good judgement comes from experience.
Experience comes from bad judgement.
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07-09-2009, 01:37 PM
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Quote:
Originally Posted by davecozens
No worries. The fact that you hadn't seen it demonstrates my point rather nicely... They've admitted it but hardly anybody noticed...
Vogon construction fleet will be stopping by later today |
Just trying that old British trick of trying to raise a smile in the face of adversity. (see the film Zulu)
I have to say that my N97, made in Finland, with no protective case and carried in jacket and shorts pockets, has taken over 200 photo's now without a scratch on the lens (touches wood).
However, that doesn't mean to say that the next time I open the cover it won't decide to engrave my lens.
There could be many reasons why more people haven't complained about this...
1. They simply haven't noticed it.
2. Lens covers possibly made by different manufacturers.
3. Been fobbed of by Nokia Care centres.
4. ???
Vogon construction fleet on the way!
I'll get me towel. 
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07-09-2009, 01:41 PM
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Quote:
Originally Posted by ian-ross@beeb.n
I'll get me towel. |
Don't forget your peanuts...
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07-09-2009, 01:45 PM
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i'm at the Bistro Illegal ....
__________________
Angie x
Good judgement comes from experience.
Experience comes from bad judgement.
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07-09-2009, 01:52 PM
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DON'T PANIC.
Your N97 is being demolished to make way for the N900.
Have a nice day.
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29-09-2009, 03:40 PM
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991 signatures now!
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30-09-2009, 09:42 AM
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Just pushed it over the edge......now up to 1000 signatures.
Still not sure Nokia is really listening, but I have to say that I might be tempted back to the N97 once the 2.0 firmware is out, and this issue is fixed.
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