Problem with White Version in the UK?

[sjdean]

Hi,

Just placed an order with Nokia.co.uk - yes, Im stupid leaving it this late but hear me out.

Get an email telling me its on backorder and the anticipated shipping date is some three to four weeks away!

Is that normal?

Will I actually get an N97 on or very near to release day? Should I switch to the N97 black instead? Is that any better?

I log into my account to check the order status page, there isn't one! Just a page giving me the order and invoice saying it hasn't been shipped, none have been shipped, and none have been backordered.

What's going on?

What do I do?

Cheers
Simon

[zxon]

I ordered my black N97 on the 23rd May and I received an email saying exactly what yours said - shipping in approximately 3 - 4 weeks time. This makes sense for when I bought it because the 19th June was one day short of four weeks away. When I check the website, all it says about my order is that it hasn't been shipped yet.

Maybe Nokia have stuck to the same email for everyone who's pre-ordered the phone so they can cover their backs if pre-orders exceed their expectations.

I'm not sure if changing from the white one to the black one now would make a positive difference. Your order could be delayed even further for all we know.

[Micky!]

Ordered my White N97 from Nokia.co.uk too. Places order on the 21st of May, and had no such email. As far as I know, Im lead to believe it will be shipped on the 18th of this month to arrive next day, the 19th, the same day it goes on sale in UK Nokia Flagship Stores.

Here is a break down of ther email I got after placing my Pre-Order..

Thank you for shopping at the Nokia UK Online Shop. We have received your new order. Please note that this Email is simply an update on your order status and not an Order Confirmation.

You will receive an Order Confirmation by email for all products once they are shipped.

Please be aware that your order may be subject to an additional security check before being sent.

The details for the order you placed on 21-5-2009 are shown below.

Order number CNL4*******

Order Summary:
Qty/Description: 1 / Nokia N97 (SKU# 00*****)
Sub total: £ 499.00
Delivery cost: £ 9.99
VAT: £ 66.39
Order total: £ 508.99

(This order includes £ 66.39 VAT)

To check the status of this order, to change your contact details, or to view your order history, go to Your Account page.

If you need to get in touch with us to enquire about your order, please send an email to our Customer Service. You can also contact us by phone on 0845 0455555 from Monday to Friday between 9am and 5pm, except public holidays (local rate number).

If you wish to refer to our Sales Terms again, please click here.

Kind regards,
Nokia Customer Service

[sjdean]

I got one of those, but then I got another email very shortly after saying:

Dear Simon,

Thank you for your order at Nokia UK Online Shop.

Once the product is available, we will ship your order per your instructions. If you are paying by credit or debit card, you will not be charged until the item is shipped or confirmed delivered to you.
We will send you another email when the item ships.

If you wish to cancel this item, please visit our Contact Us Section.

Our Customer Service open hours are from Monday to Friday between 9am and 5pm, except public holidays. 0845 045 5555 (local rate)

For further details of those terms which apply to Pre-order, please see our Sales Terms.

Nokia UK Online Shop

Order Information
Order #: CNLXXXXXXXXX

Order Date: 13-6-2009

Anticipated Ship Date: 3 to 4 weeks

Backordered Item: Qty Prod. Description

1 Nokia N97

I've highlighted the relevent bits.

So that's two emails, one as above with the subject "Your Nokia UK Online Shop Order CNLXXXXXXXXX" followed by another with the above content showing "Thank You For Your Purchase at Nokia UK Online Shop".

Mmm. Im a bit nervous. im going to have to give them a call. I would prefer a white Nokia over a black (er) but I just want an N97 as soon as!

Cya
Simon

[zxon]

Yeah, my email was exactly the same (except I ordered a spare battery as well).

@Micky!: Have you noticed that your £9.99 delivery is for 1-3 days delivery, yet when you look on the Nokia shop now the same delivery cost promises 1-2 days delivery instead?

[Micky!]

Just checked my "Incoming Saved" items, and yes, I too got that email the same day. 3 to 4 weeks falls into the correct release date, so should be shipped on the 18th, to get to your door on the 19th.

[sjdean]

Cheers Micky. Hope that's just a standard "form" email. I'll give them a call tomorrow just to make sure.

Really beginning to love this now. Found Sailing Media Sync yesterday through these forums and really pleased about syncing (at least a fraction of) iTunes with my mobile.

I think the phone also comes with iPlayer doesn't it? Add Google Maps, YouTube, SportsTracker, Mail for Exchange... oh yes.

Really hoping for two things:

1) Brodit release a holder for this phone ASAP
2) Route 66 or TomTom release a compatible version of their software

[zxon]

I don't think it comes with iPlayer out of the box but, yes, it is available for the N97.

Every time my phone tells me I've got mail (Yes, I've set it to say AOL's "You've Got Mail" when I receive email) I jump at my phone to check to see if it's Nokia's shipping confirmation email. I'm having it delivered to my workplace. I just know I won't get much work done the day it arrives

[Micky!]

Im excited too. If you guys could reply here as, and when you hear something new, sjdean, let us know what they say when you call Nokia, and I will do the same.

I have to wait a few days longer than you UK peeps though, as, although mine will be delivered the same day, i have to get my old dear to post to me in Finland:(

[sjdean]

I phoned Nokia earlier. As hoped, they have confirmed that those emails they send advising on a three to four week "anticipated" shipment are standard form letters and would have had the same wording four weeks ago as they do now.

They have pretty much refused to guarantee anything or make any promises or commitment as to the 19th, either in terms of the phone being released or being shipped. They were deliberately vague. Their words were much more along the lines of they suspect and they hope, and that they have no information before they actually get them/they're released.

As far as they are aware there, no, there is no problem with the white version, they do expect the phone to ship on the 19th itself and I should have it within a few days later (I would guess Monday to Wednesday the following week).

Cheers
Simon

PS I keep looking at my Barclaycard to see if there is a pending transaction. Fingers crossed we do get them for Friday

[zxon]

I sent Nokia customer support an email on saturday asking about the delivery of the N97 in the UK. I received this response about an hour ago:

Originally Posted by Nokia Customer Services

Dear Mr xxxxxx

Thank you for your recent email to us regarding your N97 pre-order

The estimated date of release for this product is indeed 19th June
They will be made available on Nokia Online shop before any other store.

As soon as your order is available it will be shipped
Therefore, your item should be shipped on 19th or June or just after, depending where you are in the pre-order queue

I apologise for any inconvenience caused

Kind regards
Deborah
Nokia Online Shop support
Nokia Care UK/IRELAND
0845 045 55 55 UK
01890 946 24 54 IRE
Monday - Friday
9 to 5pm (except bank holidays)

So much for pre-orderers getting theirs first

[Biggzy]

Originally Posted by zxon

I sent Nokia customer support an email on saturday asking about the delivery of the N97 in the UK. I received this response about an hour ago:

So much for pre-orderers getting theirs first

They did the same in the usa, on there site it said be the first to own n97 if you preorder, then it came out in the new york flagship store, so those who preordered in US didnt get them first, infact alot of the guys over at howard forums still havnt got there preorders delivered.

[sjdean]

I don't really care what they mean by first as long as it means:

19th June
At a pinch, I'll accept 19th June to 25th June. No later.

And they should tell me on 19th June when they expect to ship my order or give me a voucher I can go and pick one up myself from the Nokia store.

[zxon]

@sjdean: Yeah, I guess we can't ask for anything better than that.

It's gonna be hard to judge whether the late delivery of pre-orders is going to be as much of a problem in the UK as it is/was in the states. I don't have any figures to hand, but my suspicion is that there are as many (if not more) pre-orders for the phone in the UK compared to those over the pond. However, with the UK being roughly 37 times smaller than the US and having a *much* denser population per square mile, it's likely that shipments can be done in bulk to the UK much easier than in the states - by both Nokia and their couriers.

I can't tell whether this will make things better or worse for us at the receiving end though...

[sjdean]

Just out of interest, have you got a link for anything official from Nokia saying that we'd have it first?

With the time to plan and track, I would be surprised if they weren't all shipped out on or very very incredibly soon after the 19th.

The stories I've heard coming out of Nokia US makes them sound like a Shambles.

But things feel like that they could be better for the UK.

Good luck guys!