Nokia Conversations: 'fix in the works' for N-Gage transfers

[Rafe]

Nokia Conversations, an official Nokia blog, has a post, with good news on the N-Gage Game transfer issue that AAN highlighted earlier this week. It says that 'a fix is in in the works' and initially this will be facilitated through Nokia Care, but there is also 'a long-term fix in the works'. It's excellent to see Nokia to respond in a positive and timely manner. We'll bring you more information in due course.

Read on in the full article.

[evilweasel]

....job's a good'n.....kudos to AA(S/N) !!

Bravo! Your article made the difference.
Radu

The power of the internet!

What a great and unexpectedly quick turnout on this issue, I guess if websites like allaboutsymbian.com cause enough ruckus on the matter then something gets done

When the fix is implemented (hopefully not requiring a log-in everytime you want to play) I will have no reservations about buying an N95 8GB should the oppurtunity arise. (I currently have an N81 8GB)

[krisse]

....job's a good'n.....kudos to AA(S/N) !!

I think I speak for the whole team in saying we're very VERY proud of this story, both the article itself and the impact it's had. Making the BBC News isn't something that happens all the time, and to get a result at the end of it is amazing.

However, we have to give credit to the N-Gage Arena Forum members who first suggested contacting customer service to do transfers, which led to Nokia telling us it wasn't possible, which led to the article itself, which led to hundreds of sites picking up this issue, which led to Nokia changing their minds and allowing transfers. It was a group thing from start to finish, no one person or site could have done this on its own.

We have to especially credit all the sites who linked to us and credited us, and helped spread this news across the world in a matter of hours. We lost track of how many there were after the BBC picked up on it!

Wow, that's a fast and customer oriented reaction, Nokia.

Microsoft took it over 2 years (and it is still work-in-progress) to come to the same idea for XBox-Live arccade games. (Some people had problems with a switch to the later Elite models; they could only play the games when they are online).

[Ratkat]

Well done, it was a great article, I don't know if the war is won yet, but it seems the first battle goes to AAN.
Mind you I hope Nokia don't bear grudges and still send you phones etc to review

[bartmanekul]

Im thinking that Nokia was tied by third parties, and that the following media storm convinced said parties that their way was not the right way.

I could be wrong of course, but I cannot see why nokia themselves would take that stance given that you can transfer the music, and maps licences.

But either way, good show.

[krisse]

Well done, it was a great article, I don't know if the war is won yet, but it seems the first battle goes to AAN.
Mind you I hope Nokia don't bear grudges and still send you phones etc to review

Well, they've never denied us phones because of bad reviews in the past, they're actually very mature in their website/blogger relations.

But just to make clear, we were not being anti-N-Gage with this story, we wanted to save N-Gage from making a big mistake (and hopefully we've succeeded!). Like I said in the other thread, it was us showing a bit of "tough love" towards Nokia.

This was exactly the right time for Nokia to make this decision, while N-Gage still only has a few tens of thousands of users. If they can get the transfer system running by the end of the summer, it will be just in time for the first N-Gage-embedded phones to start appearing.

Being embedded in phones is when the N-Gage platform really launches, because people won't have to manually install anything in order to get started with N-Gage. Nokia is likely to sell millions of N-Gage-embedded phones this year alone, and that's when things will get interesting.

[Tetlee]

Congratts to all at AAN, great article(without which the media storm would likely never have happened) and just goes to show the power the internet can have.

Couldn't log in to AAN yesterday to comment as I forgot my password, I did take the link and add my comment on the official NGage forum though.

Great news to see such a quick response, ends up reflecting quite well on Nokia IMO as at least it shows they're listening(unlike some other big companies that prefer to cover their ears, I'm looking at you Nintendo).

Right then, back to patiently waiting for my N93 to be gifted with NGage, assuming that will happen some time this year

[ccraig]

so for now we can contact support to get the licence changed to our new IMEI ?

[krisse]

so for now we can contact support to get the licence changed to our new IMEI ?

Not quite yet, we don't know when the transfers will start, but you can bet we'll be publicising it, not least because we have our own games still untransferred!

When the transfers do start, it will be through customer support, and I'm guessing their "long term solution" is some kind of transfer software for the phone and/or a PC.

[viipottaja]

As I said, let's give them the benefit of doubt. "have been working" also clearly implies that its not that they have not thought about it - in fact, I am pretty sure they have indeed been working on it for a while. Obviously, the AANG article forced to come out with a statement and hopefully will speed up the solutions.

[Rafe]

Originally Posted by viipottaja

As I said, let's give them the benefit of doubt. "have been working" also clearly implies that its not that they have not thought about it - in fact, I am pretty sure they have indeed been working on it for a while. Obviously, the AANG article forced to come out with a statement and hopefully will speed up the solutions.

Yes, personally, I'm inclined to agree (a long term solution being worked on for some time), but perhaps they should have said so when asked.

In any case I think it says a lot (about smartness / good intentions of N-Gage) that they listened to / noticed the attention around this issue and responded quickly and positively.