As all of you may know there are two places where you can change the ringtone, and in both cases I have an issue:
1. Tools > Settings > General > Personalisation > Tones
When I click on "Ringing tone" only two options are available: "Download sounds" and "Off". I believe this is not normal...
2. Tools > Profiles > General > Personalise
When I click on "Ringing tone" all the music on my phone (I have the 8GB version) is listed, both the personal mp3s on the external memory and the aac tones in the rom (the ones found in the "z:" drive under the "z:/system/sounds/digital" path. It means I need to scroll through hundreds of songs to find the one I am looking for, which is usually an aac file in the above path.
i Found the 1st problem 2 b a bug when having 2 many songs the list of tones in general settings is empty. Could fix with firmware update but this will introduce a couple of new ones which r more annoying
It also seems to affect the contact ringtones - the only option being "Default" or "Download Tones". Also had the same problem as the op where custom ringtones are only selectable from the music library in the "Personalise" option for individual profiles.
I thought initially it was provider specific (my 'phone is on Orange).