This is my sad story with the Nokia 6120c.
First of all let me explain that I´m not a Symbian newcomer, 6120c has been my third Symbian s60, so I´m pretty familiar with such toys.
I bought my 6120 classic for christmas, because the feature set and the weight seemed impressive for the price point ( arround 250 euro ).
My first impression was that althoutgh the mobile was fast and nice, the build quality was worse than my previous S60s (N70 and n-gage). This was specially evident in some plastic pieces: The battery cover was like 1mm loose in all directions and the plastic cover for the loudspeaker was a little weak also... But anyway I was pretty satisfied of my purchase.
After a couple of days the phone started to have random problems with the sound. The mobile vibrated but no sound appear from the loudspeaker neither from
the earpiece. The phone was not even able to reproduce sounds even in the music player or in the modes screen. The only way to recover It was to turn on and off the phone. And no! the phone was not in silent mode
After searching on google I was able to find that it was not an isolated case, the net is full of such reports, References:
This is such annoying failure because you loose calls as you can not hear the caller, you need to reboot the phone and call later...
After 4 or 5 incidents in two weeks I started look for a new firmware after noticing that there was no new firmware in NSU. The only thing that I was able to find was that there was a new version 4.21 that appeared on early December but was pulled in a hurry from the NSU servers after 3 or 4 days ( I'm myself a firmware engineer and I know what this means ...
Last Monday January 7th tired of problems I returned to the shop and after explaining the story, the shop manager give me a new one. The funny thing was that he asked me if my Sim card was old. He claimed that the phone had problems with old sim cards... After googling a little i was able to find some references to that in Italian forums...
The new phone had also problems with plastic pieces, again the loose battery cover and now the memory card door was loose and produced a rattling noise on vibration... Again I could accept that, I wanted the mobile. After a week the phone has done the same than the previous one several times, today... 3 times!
Again I have checked for new firmware but the only thing that I have found is that Nokia has even pulled the support of 6120c from NSU. Hey this guys are having a real problem...
Not knowing what to do I have decided to give Nokia a late chance and call the care line in spain 902404414 to contact an operator and ask if the issue was known and Nokia was doing something. The guy seemed to know nothing, and was absolutely uninterested, the only answer was go to the care point and install new firmware. On my question of if there was a new firmware he answered that he did not know... He was unable to log a case to any escalation team, he said to me to send an email throught the web...
Tomorrow I´m back to the shop to have a refund... I do not want another unit. I´m totally dissapointed. Nokia you have lost a good customer, a fan...
For your info
Both mobiles were 6120c-1 rm-243 Firmware 3.83 B1.04, the sim is a brand new one from the spanish operator Yoigo and I am using a sandisk sd micro of 2GB.