W950i known problems

[stuclark]

Post all known W950i problems in this thread. Include your firmware version where possible.

I'll start:

A reboot is required before some settings (e.g. ring tones) correctly apply.

Radio does not auto-tune on first run. A reboot is required before it starts working.

Firmware: CXC162037 R9C001

[superswede]

On every power on my phone starts with two error codes:
1.
Application: Main
Reason code: KERN-EXEC
Reaon number: 0

2.
Application: !MIDP2.SystemAMS.Installer
Reason code: DBMS-Table
Reaon number: 11

After pressing "Proceed" phone completes power on "normally". E.g. I can't actually se if any programs does not function properly but this error messages are quite anoying.

Firmware: CXC162037 R9C001

[superswede]

After power on (10-20 minutes) the USB connection symbol suddenly appears on the screen and asks me to select between "Fast..." and "Normal..." connection type although no USB device has been connected with the phone.

Firmware: CXC162037 R9C001

[slitchfield]

Originally Posted by superswede

After power on (10-20 minutes) the USB connection symbol suddenly appears on the screen and asks me to select between "Fast..." and "Normal..." connection type although no USB device has been connected with the phone.

Firmware: CXC162037 R9C001

Interesting that this device is now out in the real world. Or do you guys have pre-production units?

[langdona]

Originally Posted by slitchfield

Interesting that this device is now out in the real world. Or do you guys have pre-production units?

That confused me as well but Expansys have them in stock here
So I guess they are the real thing.

[stuclark]

Yep, mine is an Expansys full production version. Pretty nice phone apart from the few bugs.

Another one - when enabling automatic (timed) email retrieval, you then can't send emails unless you enable SMTP authentication, you get a "bad return address" error.

[jah]

No problems at all with my O2 supplied W950.

FW: Organiser R1B01

Sound reproduction is staggering when used with the DS970

[Milhouse]

PDA: CXC162088 R1B01
Phone: CXC162037 R9C001
BT: CXC162058 R3A01
CDA: CDA162017/8 R1A08


Pay Monthly Contract with O2

1. USB Fast file transfer doesn't work on two different Windows XP SP2 computers, one a brand new fresh install (a Compaq PC). Neither PC registers a device connection whenever the phone connects in "fast file transfer" mode, data can only be transferred in "Normal" mode. It makes no difference when using USB1 or USB2 ports. "Normal" mode equates to approximately 100KB/s transfer speed, making music transfer very, very painful.

2. Bluetooth - Nokia 770 will connect once, then 770 needs to be rebooted before a second connection can be established. 770 had problems (timeouts) pairing with the W950i as well. Could be a Nokia 770 problem, but this device worked flawlessly with a SE T610.

3. Contact manager is flakey - if I choose Groups view, when I enter contact manager it displays the groups for a few seconds then switches automatically to "All" view.

[ShedofEd]

I think I must have the most unusable W950i out there at the moment. Fair enough it's a pre-release model (actually used in the new TV ad on air at the moment) but seems to share firmware versions with a lot of supposedly 'Released' handsets. Have had it nearly 3 months now - using it on O2 but it's SIM free.

As SuperSwede I get the following 2 errors at power up:

Application: Main/Reason code: KERN-EXEC/Reason number: 0
Application: !MIDP2.SystemAMS.Installer/Reason code: DBMS-Table/Reason number: 11

But then, depending on day of the week and wind direction, I have experienced:

CALLS: Unable to answer calls via screen, keypad, wired headset or DS970 BT headset. (Phone battery has to be removed to stop ringing - even if caller has hung up!) I can usually tell I won't be able to answer without touching the phone as contacts from SIM come up as number rather than name. Frequency - every 2nd or 3rd call (I can get about 50 calls a day in my job).

WALKMAN: Phone freezes between tracks on playback to DS970. Seems to be particular tracks that do it but tracks from the same album (ie: encoded and transferred identically) play fine. Maybe my W950i is trying to say something about my taste in music. Again - battery out to reset phone. Frequency - once a day (in an hour of commute listening).

FILE MANAGER: Certain albums deleted from /music memory still appear in album listing despite having reformatted memory. Can't get rid of these no matter what I try.

IMAGES: Certain JPG images won't display in Wallpaper view (appear as broken icon) but will sometimes work if copied to phone memory. Using images as wallpaper or screensaver seems to increase likelihood of phone crash so I've stopped doing it.

OTHER: Too many glitches to mention but general seemingly random freezing without notice every hour or so of use. Hard to tell phone frozen until you try to use it or someone tries to ring it. And I lost a stylus already - thankfully nearly identical replacement found on eBay for 99p.

But you know what, I still love this phone. Once a FW update comes I'm hoping I'll be sorted - if not I'll have to send it back to be flashed but it's still amazing.

Phone: CXC162037 R6A001
BT: CXC162058 R3A01
Org: CXC162088 R1A22
CDA: CDA162014/1 R1A22

Oh - and Master Reset crashes too!!! Can't even wipe the bloody thing and start again.!!

[superswede]

Originally Posted by ShedofEd

....

As SuperSwede I get the following 2 errors at power up:

Application: Main/Reason code: KERN-EXEC/Reason number: 0
Application: !MIDP2.SystemAMS.Installer/Reason code: DBMS-Table/Reason number: 11

....

Phone: CXC162037 R6A001
BT: CXC162058 R3A01
Org: CXC162088 R1A22
CDA: CDA162014/1 R1A22

Oh - and Master Reset crashes too!!! Can't even wipe the bloody thing and start again.!!

I found out that the application errors at start-up was (partially) caused by my installed Exchange ActiveSync Client. But only partially since I had a similar error message "out-of-the-box". Anyway, I perfomed a complete format of the internal drive (I did NOT use the option "Master reset", to "weak", but the "Format internal disk" option available from within "Service Menus" (access service menus by typing this when on std-by screen):
*
jog dial up
*
jog dial down
jog dial down
*
jog dial down
*

NOTE!! This will complete remove all installed things on the device, this includes languages (excluding English), themes, ringtones, e.g. complete sets the device to factory defaults.

The positive thing is that my device now works fine. The "..!MIDP2..." error is a Java-error. After format and again having installed the ActiveSync client the problem reoccured. I think it's caused by the security policy used by our Exchange 2007 (E12) which enables "inactivity lock" on the device.
What I did: Terminated the "SyncScheduler" task using "Swiss Manager" (SyncScheduler is not visible using the included "task manager"). Unchecked the "Inactivity lock". Restart device. All now works fine!! No error messages!!

[ShedofEd]

SuperSwede, you are indeed quite bloody Super.

Just jogged through your instructions and I have a new phone!!

No start up errors. Seemingly running menus a lot faster. Quadrapop works! Nightclub Manager has appeared! Formatted flash drive and no more sticking albums I'd previously deleted.

I'm off to fill it full of media files now to test it proper and I'll report back tomorrow on the answering crash issues but I'm very hopeful.

I will pass this on little 'hack' on wherever I have the chance.

Many many thanks indeed.

Ed

[superswede]

Turn off "Transitions" to make system respond more quickly on menu selections (Control panel \ Device \ Transitions)

[superswede]

Originally Posted by Milhouse

...1. USB Fast file transfer doesn't work on two different Windows XP SP2 computers, one a brand new fresh install (a Compaq PC). Neither PC registers a device connection whenever the phone connects in "fast file transfer" mode, data can only be transferred in "Normal" mode. It makes no difference when using USB1 or USB2 ports. "Normal" mode equates to approximately 100KB/s transfer speed, making music transfer very, very painful.

Which version of PC Suite do you use? If it's 1.2.15 pls review http://www.allaboutsymbian.com/forum...ad.php?t=53868, e.g. A LOT of people have connection problems when using this version of PC Suite. I had no problems until I upgrade to this one...

[Milhouse]

Originally Posted by superswede

Which version of PC Suite do you use? If it's 1.2.15 pls review http://www.allaboutsymbian.com/forum...ad.php?t=53868, e.g. A LOT of people have connection problems when using this version of PC Suite. I had no problems until I upgrade to this one...

Hi superswede - yes, it is 1.2.15. You seem to have the exact opposite problem to me, as I can connect to a PC in "normal" mode OK (if you can call 100KB/s transfer speed "ok"!) but I've had absolutely no luck getting a PC to register a "Fast file transfer" connection - it's as if the phone is not plugged into the PC, but the phone has registered the PC connection correctly, grrrr! :(

I've also not had any problems with mRouter.

I've emailed SE (via the SE support web site) asking about the problem I'm having but haven't yet received a reply (anyone know how good they are at replying?)

I'm beginning to think the phone is defective as it's the same behaviour on two different PCs, or it could be the firmware in the W950i. This is a major flaw with this phone - transferring 3GB of music in "normal" mode took almost 12 hours, and this transfer mode doesn't appear able to handle multiple directory levels either!

For example, if I have two albums for the same artist in this structure:

     Chicane
         |
        +---- Behind The Sun
         |
        +---- Far From the Maddening Crowds

When I copy the "Chicane" directory to \Music on the phone, I end up with:

     Chicane
         |
        +---- Behind The Sun
         |
        +---- Behind The SunFar From the Maddening Crowds

Total carp!

[superswede]

I don't think you're problem is related to the phone (e.g. defective ph.), I still beleave it's related to the 1.2.15 version of PC Suite.
You're using the software that came on CD with the phone or have you upgraded (e.g. do you have another version available on CD that you can try with..)?