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A Solution to end all P900 USB Conectivity Woes

54 replies · 101,488 views · Started 02 September 2004

Hello all

I had the same problem as everyone had - the USB Cradle could not connect to my beloved P900.

Here's how I managed to fix it - I hope that it works for you too.

First for the Prologue. I've got Windows XP Pro Service Pack 2, along with Kaspersky AV and ZoneAlarm Security Suite installed - this is basically all that needs to be said. Now, when I first set up my P900, and installed all the drivers/software - it connected first time, great. But the moment I lifted it off the cradle and then tried to set it down on it again, it would just freeze with some error, probably "synchronisation failed". Fine then. I restarted my computer with the P900 IN THE CRADLE, let it boot up, and loe and behold the pc can access the device.

Because this situation was slowly but surely driving me insane, I had to fix this, and so onto my solution:

1. First off, make sure you have the LATEST drivers installed for your DSS SyncStation. The drivers are in .zip format, and need to be extracted to a folder once finished downloading -remember the location. These can be found here (WinXP):

http://www.sonyericsson.com/downloads/Syncstation_DSS_Drivers.zip

2. Now that you've got the drivers, get the LATEST PC Suite here (WinXP):

http://www.sonyericsson.com/downloads/PCSuiteForP900_rel_2.4.1_EN-US.exe

As well as the latest Connectivity Pack, here:

http://www.sonyericsson.com/downloads/Package1_1.5.10.2.exe

3. Make sure that any previous installation of drivers and software has been Uninstalled/removed - just follow the uninstall route through Add/Remove Programs in the WinXP Control Panel; remember you will have to *remove* the USB cable from the cradle before uninstalling the drivers - this is important. Once you have uninstalled EVERYTHING related to Sony Ericsson and the P900, REBOOT for this to take full effect. Keep the cable unplugged for now.

4. Once your computer has booted up and is ready to rock, you can connect the USB cable from your cradle to your PC. A prompt should come up, and direct it to the extracted files from the driver zip from step number 1. Windows should find the drivers, and install them automatically. Notice how it installs twice? That's because Windows is not only installing the driver for your cradle, but also a driver to allow Communication through this USB "COM" port. This is important.

5. Configure the following settings:

ON YOUR PHONE:

Go to Control Panel -> Connections -> Cable...

Cable Status: Make Sure "PC CONNECT" is selected.
Baud Rate: 115200
Parity: None
Stop Bits: 1
Character Length: 8
Flow Control: None

ON YOUR PC (in WinXP):

Go to Start -> Settings -> Control Panel -> System -> Hardware Tab -> Device Manager -> Ports (COM&LPT) -> SEMC DSS Syncstation

In the SEMC DSS Syncstation Properties Window that pops up:

Port Settings Tab:

Bits Per Second: 115200
Data bits: 8
Parity: None
Stop Bits: 1
Flow Control: None

Port Settings Tab -> Advanced Button:

COM Port Number: COM 10 (ten)
All the rest leave as defaults.

6. Now that the configuration has been done, go ahead and install the PC Suite that you downloaded, as well as the connectivity pack, in any order.

Once the suite has installed, the Phone Connection Link icon in the system tray (bottom right) should appear. Double click on this to configure it, and make sure that COM 10 is checked.

7. Here't the tricky part. You most likely have a firewall installed if you're reading this, so this is my remedy to the situation. Once the suite has installed and runs, your firewall should go haywire detecting all programs trying to access the nternet/network. IT IS VITAL THAT YOU ALLOW EVERY APPLICATION TO ACCESS THE NET THAT HAS JUST BEEN INSTALLED. But it doesn't end there, I've found. Your firewall doesn't pick up some applications that try to access the net, and so it
doesn't add said programs to it's "allowed" list. Here's what I did...

8. Open your firewall program (I use ZoneAlarm, but they're all really similar anyway). Go to the Programs section. There should be an option to ADD a rogram to be allowed or denied. Click on this button. Direct the program to go to (most commonly) C:/Program Files/Sony Ericsson/Mobile and C:/Program Files/Sony Ericsson/Mobile/Connectivity Pack. MANUALLY ADD THESE PROGRAMS, AND ALLOW *TOTAL* PERMISSION TO ACCESS THE NETWORK:

- mRouterRuntime MFC Application (mRouterRuntime.exe)
- Phone Connection Monitor Application (audevicemgr.exe)
- SCRFS Module (SCRFS.exe)
- DXP SyncML Module (DXP SyncML.exe)
- BroadCast Proxy Module (BroadcastProxy.exe)
- CapMan Module (CapMan.exe)
- ArchiveManager Module (ArchiveManagerServer.exe)

I noticed that a few of those programs weren't actually detected by the firewall at all, but *HAVE* to be allowed total access to the network regardless.

9. And now, you're done. Restart your computer to be sure, and viola - you can see your handy phone, and your'e laughing. You can remove it, put it back in, and it detects.

I hope this helps - I've just spent 2 friggin hours typing this, so it better be appreciated.

Comments, flaims, questions? E-Mail me: [email][email protected][/email]

theGonzo

that's interesting...

although I have non of these problems, but I appriciate your effort to help others, and think it'll be a good bilble for Px00 users (only if it works 😊 )

I think this is worth a sticky and maybe a note in my FAQ 😊

P.S. 2.4.1 is not the latest PC Suite anymore, version 3 has arrived 😊

John

Appreciated your write up. Most helpful. One question. You sugest downloading the latest connectivity pack. But then you don't actually have astep to install it. Is there a reason for this? Whic would you synch the p900 with..the software that comes with the PC Suite or the one that comes wit hthe latest connectity pack (Iam synching to outlook). Thanks Shunternz

Thanks for your input. I tried most of this except the firewall bits as I'm in a corporate environment and my P910i is "not corporate standard" (Nokia 6310i is - and that tells you everything).

I am puzzled as to why you want to set the comms with the SyncStation to COM10? My defaults at COM4 and connects there. Is there something I have missed?

Also, have you ever had sync problems with Outlook calendar? I seem to have some items that PC Suite 3.0 for some reason doesn't like. "Failed to add an item" is the error message. SE support just tells me that there's something wrong with my Outlook entries, but neither my Palm m515 nor my iPaq ever had problems with this!

Also also, have you come across any third party software that does a better job at sync'ing Outlook and P910i? Any input appreciated.

I had similar problems connecting - see different thread) and this approach worked for me. There seem to be few issues around all this so this might apply for some!

I have Windows XP, Trend Micro and could not get sync station to connect.

I logged this with SE and got a reply that said:

"With regards to your enquiry, we often find this error where there is a Vodafone 3G card also present on the system. If this is thhe case then both cannot be installed at the same time as they are incompatible.

If this is not the case then ensure all the COM ports are disabled in the Phone Monitor Options and temporarilty disable firewall and anti-virus software so that they do not block the connection."

I did not have Vodafone 3g card - tried the rest of the suggestions above it did not work!

However - I did have Vodaphone Connect Me which I had used for GPRS access using a P800. I removed this , removed all the SE stuff and followed their suggestions to the letter and all was fine for me.

Hope it helps someone else save time in the future.

Peter

Tried all of the above, in all possible combinations. Still no joy.

When the P910 is put on-station my Phone Connection Link icon wave moves to the right twice then hangs (on the left).

The Phone Connection Monitor reports 'Connected' on USB (Com5) but at the same time Sync software and My-P910 report 'Not Connected'. Grrrr.

Com5 in the device manager is OK and all the settings seem to correspond between phone and PC.

No reply from Sony to my e-plead, suprise surprise.

Any ideas anyone? If I can't solve this its the end of the road for my P910. Sync'ing is a vital function for me.

Two days spent removing XP Service Pack 2, and then following thegonzo's advice have at last done the trick.

My P910 seems to be back in business. Phew.

I've turned off Mr Gates' helpful update service permanently. Never again (well, until the next time)!

Tink wrote:Tried all of the above, in all possible combinations. Still no joy.

When the P910 is put on-station my Phone Connection Link icon wave moves to the right twice then hangs (on the left).

The Phone Connection Monitor reports 'Connected' on USB (Com5) but at the same time Sync software and My-P910 report 'Not Connected'. Grrrr.

Com5 in the device manager is OK and all the settings seem to correspond between phone and PC.

No reply from Sony to my e-plead, suprise surprise.

Any ideas anyone? If I can't solve this its the end of the road for my P910. Sync'ing is a vital function for me.

My P910i connects perfectly to an ancient work Win98 computer but refuses to connect to my XP at home. I was impressed by this post and tried it on a tiny Fujitsu running XP with success. But after following the instructions, first using System Restore to roll back to a pre-phone status, still my main XP computer tells me I am connected but refuses to find the phone either through the USB DSS-25 or by Bluetooth, even though I have downloaded and installed the latest PC Suite (not the link in your post) and updtaed the phoine software. Bluetooth finds not only my P910i but also my wife's K700, says it connects but the sync does not work nor is there direct Explorer access.
SonyEriccson do not reply to queries and I am feeling extremely sorry that I passed ny Samsung to my 10 year old son.
Any possible further help?
Mike

Marvelous, wonderful, thank you so much. I was tearing my hair out .

it works it actually works great.

Your hours of work certainly helped me

Well, suddenly the brain worked, if as seemed probable from the great instructions first posted, it was all a firewall problem then perhaps the fact that the three computers (1 Win98, 2 XP) were all using different firewalls was significant. Not being as effective as "thegonzo" and only syncing once a week to my home computer I would be happy with a basic work round.

I run Norton Internet Security, so I boot, switch off my broadband (in fact I even take out the cable since I can reach it from my seat), disable both the Norton (internet & anti-virus) and lo & behold suddenly the phone is detected. After use, re-enable, reconnect broadband.

A ramshackle solution perhaps but since I have proper access to my other two computers, which are more work inclined, I can live with this. So if anyone else has a failure using thegonzos very useful solution perhaps this will help, it's not elegant but does work.

Fantastic! Worked 100% for me 😊 Just wish I'd found it 3 hours ago. Mucho thanks! 😊

Delta737 wrote:I think this is worth a sticky and maybe a note in my FAQ 😊

P.S. 2.4.1 is not the latest PC Suite anymore, version 3 has arrived 😊

How can I know which version is my PC suite and where can I download version 3 (or newer)?

Thanks

Thank you very much for your comprehensive approach to trying to establish reconnectivity with scync station and P900 phone.

Just for the benefit of others - using your instructions - I had tried various configuration changes such as switching off firewalls and anti - virus.

With only the firewall on, I followed your steps for PC set up and just changed the baud rate which had defaulted to 9600kb - changed to match the one on the phone (115200) - and managed to reconnect.

Thanks again for being so helpful. - Only wish SE would publish your response under their FAQ's.

I think they have been overwhelmed with the complexity of issues for what are basically a very good range of phones.

Cheers

thegonzo wrote:Hello all

I had the same problem as everyone had - the USB Cradle could not connect to my beloved P900.

Here's how I managed to fix it - I hope that it works for you too.

First for the Prologue. I've got Windows XP Pro Service Pack 2, along with Kaspersky AV and ZoneAlarm Security Suite installed - this is basically all that needs to be said. Now, when I first set up my P900, and installed all the drivers/software - it connected first time, great. But the moment I lifted it off the cradle and then tried to set it down on it again, it would just freeze with some error, probably "synchronisation failed". Fine then. I restarted my computer with the P900 IN THE CRADLE, let it boot up, and loe and behold the pc can access the device.

Because this situation was slowly but surely driving me insane, I had to fix this, and so onto my solution:

1. First off, make sure you have the LATEST drivers installed for your DSS SyncStation. The drivers are in .zip format, and need to be extracted to a folder once finished downloading -remember the location. These can be found here (WinXP):

http://www.sonyericsson.com/downloads/Syncstation_DSS_Drivers.zip

2. Now that you've got the drivers, get the LATEST PC Suite here (WinXP):

http://www.sonyericsson.com/downloads/PCSuiteForP900_rel_2.4.1_EN-US.exe

As well as the latest Connectivity Pack, here:

http://www.sonyericsson.com/downloads/Package1_1.5.10.2.exe

3. Make sure that any previous installation of drivers and software has been Uninstalled/removed - just follow the uninstall route through Add/Remove Programs in the WinXP Control Panel; remember you will have to *remove* the USB cable from the cradle before uninstalling the drivers - this is important. Once you have uninstalled EVERYTHING related to Sony Ericsson and the P900, REBOOT for this to take full effect. Keep the cable unplugged for now.

4. Once your computer has booted up and is ready to rock, you can connect the USB cable from your cradle to your PC. A prompt should come up, and direct it to the extracted files from the driver zip from step number 1. Windows should find the drivers, and install them automatically. Notice how it installs twice? That's because Windows is not only installing the driver for your cradle, but also a driver to allow Communication through this USB "COM" port. This is important.

5. Configure the following settings:

ON YOUR PHONE:

Go to Control Panel -> Connections -> Cable...

Cable Status: Make Sure "PC CONNECT" is selected.
Baud Rate: 115200
Parity: None
Stop Bits: 1
Character Length: 8
Flow Control: None

ON YOUR PC (in WinXP):

Go to Start -> Settings -> Control Panel -> System -> Hardware Tab -> Device Manager -> Ports (COM&LPT) -> SEMC DSS Syncstation

In the SEMC DSS Syncstation Properties Window that pops up:

Port Settings Tab:

Bits Per Second: 115200
Data bits: 8
Parity: None
Stop Bits: 1
Flow Control: None

Port Settings Tab -> Advanced Button:

COM Port Number: COM 10 (ten)
All the rest leave as defaults.

6. Now that the configuration has been done, go ahead and install the PC Suite that you downloaded, as well as the connectivity pack, in any order.

Once the suite has installed, the Phone Connection Link icon in the system tray (bottom right) should appear. Double click on this to configure it, and make sure that COM 10 is checked.

7. Here't the tricky part. You most likely have a firewall installed if you're reading this, so this is my remedy to the situation. Once the suite has installed and runs, your firewall should go haywire detecting all programs trying to access the nternet/network. IT IS VITAL THAT YOU ALLOW EVERY APPLICATION TO ACCESS THE NET THAT HAS JUST BEEN INSTALLED. But it doesn't end there, I've found. Your firewall doesn't pick up some applications that try to access the net, and so it
doesn't add said programs to it's "allowed" list. Here's what I did...

8. Open your firewall program (I use ZoneAlarm, but they're all really similar anyway). Go to the Programs section. There should be an option to ADD a rogram to be allowed or denied. Click on this button. Direct the program to go to (most commonly) C:/Program Files/Sony Ericsson/Mobile and C:/Program Files/Sony Ericsson/Mobile/Connectivity Pack. MANUALLY ADD THESE PROGRAMS, AND ALLOW *TOTAL* PERMISSION TO ACCESS THE NETWORK:

- mRouterRuntime MFC Application (mRouterRuntime.exe)
- Phone Connection Monitor Application (audevicemgr.exe)
- SCRFS Module (SCRFS.exe)
- DXP SyncML Module (DXP SyncML.exe)
- BroadCast Proxy Module (BroadcastProxy.exe)
- CapMan Module (CapMan.exe)
- ArchiveManager Module (ArchiveManagerServer.exe)

I noticed that a few of those programs weren't actually detected by the firewall at all, but *HAVE* to be allowed total access to the network regardless.

9. And now, you're done. Restart your computer to be sure, and viola - you can see your handy phone, and your'e laughing. You can remove it, put it back in, and it detects.

I hope this helps - I've just spent 2 friggin hours typing this, so it better be appreciated.

Comments, flaims, questions? E-Mail me: [email][email protected][/email]

theGonzo

Great but following the Sony link I purchased full version of XTND, while Phone monitor sees the phone, syncs and backs up every time, XTND is not seeing the phone monitor. XTND claim it isa known sony problem and waiting less patientlty for a sony reply. I am 70 dollars oout of pocket and cannot sync Act 6 my time management programme with the p910i. Without this and the terrible battery life - just TWO days I feel like migrating to another phone, have Sony got it totally wrong or is it just me?

Tried the posted procedure - I know in my heart or hearts that there is gold in that there recommendation from 'thegonzo' - thanks...

But it didn't work for me. 😡 but I did notice something peculiar. After unloading the drivers and reloading, I plugged in the sync station and pointed to the unzipped updated drivers -- they loaded fine but still no reconnect.

When I checked driver properties and revision dates, it appeared that the old driver were still there! I tried doing the update driver trick and the uninstall trick - same old drivers! Then I manually deleted every instance of all the drivers on my C drive and repeated in the install and there were the old revision drivers!

I think if I can find out how to force the new ones to load, the reconnect will work.

Any ideas?

I can tell you a cheat way to reconnect though: use task manager to end audevicemgr.exe and CapMan.exe and then restart phone monitor (in Start folder) and it will reconnect with the icon. Problem is that you still can't do a backup or a service update.

Help!

Spoke too soon - got the phone and PC working - then after several attempts did a software upgrade (after doing a back up). Upgrade loaded but now phone not recognised on PC.

Outcome - now have latest version of software but biggest issue is that I have a vanilla phone and cannot restpre my original databases (contacts etc etc.)

So far have spent 3 hrs trying to reconnect - sometimes wonder why we bother

Have P910i and need to sync to act v6, can set the phone up on various machines to be seen in the phone monitor and to sync with outlook, however after following links to XTND and paying to download it, my software says it cannot see the phone monitor software yet is works, backing up etc, now the twist I understand both sides blame each other, yet Phone Monitor seems to be a XTND cut down product, help please

Tink wrote:Tried all of the above, in all possible combinations. Still no joy.

When the P910 is put on-station my Phone Connection Link icon wave moves to the right twice then hangs (on the left).

The Phone Connection Monitor reports 'Connected' on USB (Com5) but at the same time Sync software and My-P910 report 'Not Connected'. Grrrr.

Com5 in the device manager is OK and all the settings seem to correspond between phone and PC.

No reply from Sony to my e-plead, suprise surprise.

Any ideas anyone? If I can't solve this its the end of the road for my P910. Sync'ing is a vital function for me.


Same problem here.
It seems to be a communication problem between the "Phone connection" program and all the other stuff. The phone IS connected: the funny thing is i can browse the internet using my PC connection, but I can't use any program of the suite.

[EDIT] Restarting the phone another time did the trick, now everything works perfectly as before.

Hi @all,
good tips but no joy. I only can sync once and if i try again the telephone icon in the systray never come up. Therefore no backup is possible because of restarting the phone during the process.

This I recognized:

After starting the system are running
CONNMN~1.EXE
audevicemgr.exe
SyncIndicator.exe

While I have the small telephone icon in systray (phone connected) additionally
AUFILE~1.exe
BROADC~1.exe
CapMan.exe
Ecfmserv.exe
ElogErr.exe
SCRFS.exe

After removing the telephone terminated
SCRFS.exe

Is it the same in a working system?

Thanks
DMSC

PS
My workaround: after cancelling (taskmanager)
AUFILE~1.exe
BROADC~1.exe
CapMan.exe
Ecfmserv.exe
ElogErr.exe
SCRFS.exe
audevicemgr.exe

and restarting audevicemgr.exe it works well again. But still no backups are possible.

PPS
excuse my english please

I tried to connect via the phone connection link to the p910iphone in the usb cradle.

The links makes connection with com 7 or com 10 but after a few seconds a runtime error occurs and microsoft comes up with a message to send the details to them and then the com link disappears in the phone connection link. I tried everything Gonzo said in his mail about the P900 but I stilll get the same failure every time. :frown:

Can anybody help me ? :icon14:

i tried everything but nothing worked, when connected my for 1st time popup to install driver came up but when put the phone on the cradle it didn't showed up as connected. i tried uninstalling all sony ericssons software for(T610 and P910i) and tried connecting the station again nothing pops up but when put p910 on cradle the green light turns on cradle but is still shown as disconnected.

Any help will be appreciated
-Guri

thegonzo wrote:Hello all

I had the same problem as everyone had - the USB Cradle could not connect to my beloved P900.

Here's how I managed to fix it - I hope that it works for you too.

First for the Prologue. I've got Windows XP Pro Service Pack 2, along with Kaspersky AV and ZoneAlarm Security Suite installed - this is basically all that needs to be said. Now, when I first set up my P900, and installed all the drivers/software - it connected first time, great. But the moment I lifted it off the cradle and then tried to set it down on it again, it would just freeze with some error, probably "synchronisation failed". Fine then. I restarted my computer with the P900 IN THE CRADLE, let it boot up, and loe and behold the pc can access the device.

Because this situation was slowly but surely driving me insane, I had to fix this, and so onto my solution:

1. First off, make sure you have the LATEST drivers installed for your DSS SyncStation. The drivers are in .zip format, and need to be extracted to a folder once finished downloading -remember the location. These can be found here (WinXP):

http://www.sonyericsson.com/downloads/Syncstation_DSS_Drivers.zip

2. Now that you've got the drivers, get the LATEST PC Suite here (WinXP):

http://www.sonyericsson.com/downloads/PCSuiteForP900_rel_2.4.1_EN-US.exe

As well as the latest Connectivity Pack, here:

http://www.sonyericsson.com/downloads/Package1_1.5.10.2.exe

3. Make sure that any previous installation of drivers and software has been Uninstalled/removed - just follow the uninstall route through Add/Remove Programs in the WinXP Control Panel; remember you will have to *remove* the USB cable from the cradle before uninstalling the drivers - this is important. Once you have uninstalled EVERYTHING related to Sony Ericsson and the P900, REBOOT for this to take full effect. Keep the cable unplugged for now.

4. Once your computer has booted up and is ready to rock, you can connect the USB cable from your cradle to your PC. A prompt should come up, and direct it to the extracted files from the driver zip from step number 1. Windows should find the drivers, and install them automatically. Notice how it installs twice? That's because Windows is not only installing the driver for your cradle, but also a driver to allow Communication through this USB "COM" port. This is important.

5. Configure the following settings:

ON YOUR PHONE:

Go to Control Panel -> Connections -> Cable...

Cable Status: Make Sure "PC CONNECT" is selected.
Baud Rate: 115200
Parity: None
Stop Bits: 1
Character Length: 8
Flow Control: None

ON YOUR PC (in WinXP):

Go to Start -> Settings -> Control Panel -> System -> Hardware Tab -> Device Manager -> Ports (COM&LPT) -> SEMC DSS Syncstation

In the SEMC DSS Syncstation Properties Window that pops up:

Port Settings Tab:

Bits Per Second: 115200
Data bits: 8
Parity: None
Stop Bits: 1
Flow Control: None

Port Settings Tab -> Advanced Button:

COM Port Number: COM 10 (ten)
All the rest leave as defaults.

6. Now that the configuration has been done, go ahead and install the PC Suite that you downloaded, as well as the connectivity pack, in any order.

Once the suite has installed, the Phone Connection Link icon in the system tray (bottom right) should appear. Double click on this to configure it, and make sure that COM 10 is checked.

7. Here't the tricky part. You most likely have a firewall installed if you're reading this, so this is my remedy to the situation. Once the suite has installed and runs, your firewall should go haywire detecting all programs trying to access the nternet/network. IT IS VITAL THAT YOU ALLOW EVERY APPLICATION TO ACCESS THE NET THAT HAS JUST BEEN INSTALLED. But it doesn't end there, I've found. Your firewall doesn't pick up some applications that try to access the net, and so it
doesn't add said programs to it's "allowed" list. Here's what I did...

8. Open your firewall program (I use ZoneAlarm, but they're all really similar anyway). Go to the Programs section. There should be an option to ADD a rogram to be allowed or denied. Click on this button. Direct the program to go to (most commonly) C:/Program Files/Sony Ericsson/Mobile and C:/Program Files/Sony Ericsson/Mobile/Connectivity Pack. MANUALLY ADD THESE PROGRAMS, AND ALLOW *TOTAL* PERMISSION TO ACCESS THE NETWORK:

- mRouterRuntime MFC Application (mRouterRuntime.exe)
- Phone Connection Monitor Application (audevicemgr.exe)
- SCRFS Module (SCRFS.exe)
- DXP SyncML Module (DXP SyncML.exe)
- BroadCast Proxy Module (BroadcastProxy.exe)
- CapMan Module (CapMan.exe)
- ArchiveManager Module (ArchiveManagerServer.exe)

I noticed that a few of those programs weren't actually detected by the firewall at all, but *HAVE* to be allowed total access to the network regardless.

9. And now, you're done. Restart your computer to be sure, and viola - you can see your handy phone, and your'e laughing. You can remove it, put it back in, and it detects.

I hope this helps - I've just spent 2 friggin hours typing this, so it better be appreciated.

Comments, flaims, questions? E-Mail me: [email][email protected][/email]

theGonzo

Dear All,

Please advise in regards of problems in sync of Calendar and Contacts of P900 with Lotus Notes. One of the memebers has described his solution a few at the end of last yeat that first we need to delete all calendar entries, then sync and re-enter the calendar entries ... it should work.
Do I have to delet calendar entries in both Lotus Notes and P900?
Do I have to set up the sync manager as for the mail and To DOs? (directory, mail file folders, password, etc. or is there some other folder names to be concidered here!

How about the Contacts? Is it the same case as above!
Best regards to you ALL! You can also reply to [email][email protected][/email]
Szabop

Hi there All,

I have tried everything that all you good people have suggested. I am still getting no success. It still says "phone not detected". The folks at Ericsson cannot help. I have tried calling them at least 3 times. I don't know what to do. I have had this new P910i phone for about a month now and if i cannot connect to the PC it is a total waste of my money. I like the phone so far, but what is the use if I cannot use all its functions. This is really frustrating. Is there some place to complain!! Anyone any ideas. Your help will be appreciated.

Thank you.

thegonzo wrote:Hello all

I had the same problem as everyone had - the USB Cradle could not connect to my beloved P900.

Here's how I managed to fix it - I hope that it works for you too.

First for the Prologue. I've got Windows XP Pro Service Pack 2, along with Kaspersky AV and ZoneAlarm Security Suite installed - this is basically all that needs to be said. Now, when I first set up my P900, and installed all the drivers/software - it connected first time, great. But the moment I lifted it off the cradle and then tried to set it down on it again, it would just freeze with some error, probably "synchronisation failed". Fine then. I restarted my computer with the P900 IN THE CRADLE, let it boot up, and loe and behold the pc can access the device.

Because this situation was slowly but surely driving me insane, I had to fix this, and so onto my solution:

1. First off, make sure you have the LATEST drivers installed for your DSS SyncStation. The drivers are in .zip format, and need to be extracted to a folder once finished downloading -remember the location. These can be found here (WinXP):

http://www.sonyericsson.com/downloads/Syncstation_DSS_Drivers.zip

2. Now that you've got the drivers, get the LATEST PC Suite here (WinXP):

http://www.sonyericsson.com/downloads/PCSuiteForP900_rel_2.4.1_EN-US.exe

As well as the latest Connectivity Pack, here:

http://www.sonyericsson.com/downloads/Package1_1.5.10.2.exe

3. Make sure that any previous installation of drivers and software has been Uninstalled/removed - just follow the uninstall route through Add/Remove Programs in the WinXP Control Panel; remember you will have to *remove* the USB cable from the cradle before uninstalling the drivers - this is important. Once you have uninstalled EVERYTHING related to Sony Ericsson and the P900, REBOOT for this to take full effect. Keep the cable unplugged for now.

4. Once your computer has booted up and is ready to rock, you can connect the USB cable from your cradle to your PC. A prompt should come up, and direct it to the extracted files from the driver zip from step number 1. Windows should find the drivers, and install them automatically. Notice how it installs twice? That's because Windows is not only installing the driver for your cradle, but also a driver to allow Communication through this USB "COM" port. This is important.

5. Configure the following settings:

ON YOUR PHONE:

Go to Control Panel -> Connections -> Cable...

Cable Status: Make Sure "PC CONNECT" is selected.
Baud Rate: 115200
Parity: None
Stop Bits: 1
Character Length: 8
Flow Control: None

ON YOUR PC (in WinXP):

Go to Start -> Settings -> Control Panel -> System -> Hardware Tab -> Device Manager -> Ports (COM&LPT) -> SEMC DSS Syncstation

In the SEMC DSS Syncstation Properties Window that pops up:

Port Settings Tab:

Bits Per Second: 115200
Data bits: 8
Parity: None
Stop Bits: 1
Flow Control: None

Port Settings Tab -> Advanced Button:

COM Port Number: COM 10 (ten)
All the rest leave as defaults.

6. Now that the configuration has been done, go ahead and install the PC Suite that you downloaded, as well as the connectivity pack, in any order.

Once the suite has installed, the Phone Connection Link icon in the system tray (bottom right) should appear. Double click on this to configure it, and make sure that COM 10 is checked.

7. Here't the tricky part. You most likely have a firewall installed if you're reading this, so this is my remedy to the situation. Once the suite has installed and runs, your firewall should go haywire detecting all programs trying to access the nternet/network. IT IS VITAL THAT YOU ALLOW EVERY APPLICATION TO ACCESS THE NET THAT HAS JUST BEEN INSTALLED. But it doesn't end there, I've found. Your firewall doesn't pick up some applications that try to access the net, and so it
doesn't add said programs to it's "allowed" list. Here's what I did...

8. Open your firewall program (I use ZoneAlarm, but they're all really similar anyway). Go to the Programs section. There should be an option to ADD a rogram to be allowed or denied. Click on this button. Direct the program to go to (most commonly) C:/Program Files/Sony Ericsson/Mobile and C:/Program Files/Sony Ericsson/Mobile/Connectivity Pack. MANUALLY ADD THESE PROGRAMS, AND ALLOW *TOTAL* PERMISSION TO ACCESS THE NETWORK:

- mRouterRuntime MFC Application (mRouterRuntime.exe)
- Phone Connection Monitor Application (audevicemgr.exe)
- SCRFS Module (SCRFS.exe)
- DXP SyncML Module (DXP SyncML.exe)
- BroadCast Proxy Module (BroadcastProxy.exe)
- CapMan Module (CapMan.exe)
- ArchiveManager Module (ArchiveManagerServer.exe)

I noticed that a few of those programs weren't actually detected by the firewall at all, but *HAVE* to be allowed total access to the network regardless.

9. And now, you're done. Restart your computer to be sure, and viola - you can see your handy phone, and your'e laughing. You can remove it, put it back in, and it detects.

I hope this helps - I've just spent 2 friggin hours typing this, so it better be appreciated.

Comments, flaims, questions? E-Mail me: [email][email protected][/email]

theGonzo