All About Symbian - Nokia (S60) and Sony Ericsson (UIQ) smartphones unwrapped

  #1  
Old 12-07-2004, 05:24 PM
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Exclamation 7610 PC Suite Problem?

Hi,
I just got my 7610 about a week ago and I'm having problems connecting it to my PC.
I've got the DKU-2 USB cable and PC Suite 6.2 (both the latest versions off the net).
  • I installed the Cable Drivers first (as it says to do).
  • I then plug in my phone - Windows XP recognises it and installs the various drivers.
  • I then install PC Suite 6.2 and reboot.

However, when I go to the Conection Manager it says...

Connection to Nokia PC Suite failed. Please reinstall Nokia PC Suite. (Code: Init IMediaControl2)

I've tried the Technical Support line and they told me to disconnect my internet, uninstall, use the Registry CleanUp, and then reinstall... But it still won't work.

I've heard rumors that this has something to do with some coding software I have already on my PC??

Please help?
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Last edited by Bigmog_wu; 12-07-2004 at 05:27 PM.

  #2  
Old 12-07-2004, 07:33 PM
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Have you had older versions of PC Suite installed on the same PC?

If so, then with the Windows registry editor (regedt32 or regedit) go to:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run]

When there, remove the entry named "ServiceLayer" and reboot. It is a leftover from a previous installation and causes this error because it conflicts somehow with the new PC Suite.

Last edited by N/A; 12-07-2004 at 07:39 PM.

  #3  
Old 13-07-2004, 08:52 AM
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Hi. I did have the version that came with the phone installed i.e. 6.1 but it came up with the same error.

So I uninstalled that and got 6.2 off the website.

I followed your instructions but when I got to the 'Run' folder there was no "ServiceLayer" entry.

The only "Nokia" entries are "DataLayer" and "PCSuiteTrayApplication"?
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Last edited by Bigmog_wu; 13-07-2004 at 09:58 AM.

  #4  
Old 13-07-2004, 04:34 PM
seagore seagore is offline
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well i also hav probs with the pc suite , more precise with the phone editor .. it says that my handy ( 7610 ) is not supported ... do you have the same prob ?
or what should i do to solve it ?

  #5  
Old 13-07-2004, 04:45 PM
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Sorry, I can't help you out on that one because I can't even get my phone to show up in the Connection Manager in the Control Panel...

Does anybody else have any info on how to fix this because not even Nokia themselves do?
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  #6  
Old 13-07-2004, 06:34 PM
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Quote:
Originally Posted by seagore
well i also hav probs with the pc suite , more precise with the phone editor .. it says that my handy ( 7610 ) is not supported ... do you have the same prob ?
or what should i do to solve it ?
You can't do anything about it. Starting from Nokia PC Suite 6.1 (latest now 6.2) Nokia is using a single PC Suite for all new phones (instead of different versions for each phone as previously). Not all phones support all the features in the new PC Suite. See the compatibility table here: http://www.nokia.com/nokia/0,,54698,00.html

  #7  
Old 17-07-2004, 03:42 AM
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PC Suite 6.2? Where the hell did you guys get that?

I only have a mere 6.2 ...
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  #8  
Old 17-07-2004, 05:51 AM
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Quote:
Originally Posted by nk_au
PC Suite 6.2? Where the hell did you guys get that?

I only have a mere 6.2 ...
Yeah, same! Even the nokia site only offers v6.1
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  #9  
Old 17-07-2004, 05:53 AM
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I found it. PC Suite 6.2 can be downloaded off Nokia.com (International Site, go to Product Support, Nokia 7610)

Nokia.com.au only had PC SUite 6.1 ... :S
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  #10  
Old 22-07-2004, 02:47 PM
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Smile 6210 / 7610 back-up issues

Hi

Wonder if someone can help...please forgi ve my lack of 'mobile-phone knowledge'.

I just got a 7610. My previous phone is a 6210. The new phone cam ewith a new SIM - my old SIM aliong with around 99 of my contacs is now dead.

I backed-up all my old 6210 contacts and calendar to a PC via IR (using the Nokia Suite that came with the 6210).

I am now having trouble trying to restore this stuff to my 7610 (using Nokia PC Suite 6.1.005 which came with my 7610).

I have installed all the Suite, drivers, the USB cable etc all fine - or atleast i think so...because the PC is recognising my 7610 and the USB cable...whats happening?

Is this happening because the file format/orientation of my now ancient 'contacts and calendar' back up files is now outdated and the 7610 will not recognise them...?

Please save my thumbs from working overtime trying to retype all these contacts!!!

Thanks in advance.

Jagroop

  #11  
Old 25-07-2004, 01:26 PM
fauji fauji is offline
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Thanks

Hi,

This is Jagroop...

Thanks for all the helpful suggestions.

Is it worth me uninstalling PC Suite 6.1 and installing PC Suite 6.2?

In other words, aside from the extra support for more nokia's mentioned on the nokia international site, will it actually allow me to transfer my 6210 contacts/calendar (csv files e.g. MS Excel)...or will things remain the same?

Thanks.

  #12  
Old 26-07-2004, 10:46 PM
rsvr
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fed up

I also have all the same problems with the software. same faults, same registry entries etc...

I purchased the phone particulary as it come with the lead etc..

Come on Nokia, pull your finger our and fix it

  #13  
Old 27-07-2004, 02:01 AM
Mr Rush
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Mr Rush

Quote:
Originally Posted by fauji
Hi,

This is Jagroop...

Thanks for all the helpful suggestions.

Is it worth me uninstalling PC Suite 6.1 and installing PC Suite 6.2?

In other words, aside from the extra support for more nokia's mentioned on the nokia international site, will it actually allow me to transfer my 6210 contacts/calendar (csv files e.g. MS Excel)...or will things remain the same?

Thanks.
Mr Rush here,

I had the same problems transfering contacts from 6210 to 7610...

The way to solve it is to synchronise 6210 with Microsoft Outlook (or one of the other options). You can then re-sync with 7610 from outlook... It is the only way I know of.

There is still a bit of editting required after they transfer because 7610 has many more options (ie last name, first name, etc), but it does keep all details for each contact.

cheers,
Mr Rush

  #14  
Old 27-07-2004, 02:02 PM
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thanks

excellent idea - thank you Mr rush; much appreciated.
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  #15  
Old 01-08-2004, 05:30 AM
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I had the same problem with my XP laptop. Installed on another laptop with Win2k. No problem.

Yesterday bought a Dlink bt usb adaptor. Removed pc suite from xp laptop and install dlink software. after that, install pc suite again and it works for both usb and bt. amazing!!!! version 6.2

hope this helps.
 

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