www.BluetoothHeadsets.com

BlueHeadsets.com | BlueToothHeadsets.com | BlueToothHeadsets.Zoovy.com <-- BE AWARE OF SHIPPING COSTS & BAD SERVICE

I bought a $100 BlueTooth headset from BlueHeadsets.com. I needed it ASAP, so I paid $18 for 2-day shipping. Well, they didn't put it in the mail until 5 days later (late Friday), then had the audacity to choose to use the $4 USPS "Priority" shipping (which only AVERAGES 1-3 day shipping times -- depending on how far you are, it could be more). It is going to take 9 days for me to get something I paid $18 for 2-day shipping on. I asked for a partial reimbursement for shipping costs, and the owner of the company berrated me, calling me stupid for not understanding their "Performance Based Shipping" policy. I basically said "Fine, but you've lost me as a future customer". After several more berrating emails back and forth, I hope the guy sees that HE is the stupid one, since he will lose future customers for ripping them off on shipping charges.

The owner's name is Mark J Hritz -- BUYER BEWARE!!!

UPDATE: Here is a clip from one of the several "friendly" emails he sent me:
"My Performance Based Shipping, where DELIVERY TIME and NOT a specific shipping carrier is specified, is also f***ing brilliant: Charge $17.95 for TWO DAY DELIVERY and make a $14.00 profit shipping the order via the carrier of my choice."

In response to CEBEP:

Thank you for the opportunity to respond and defend our policies for preventing credit card fraud and identity theft. There are two sides to every story and we appreciate this opportunity to present our side.

We made an error and thought this customer's order was out of Indonesia and not Turkey. As many people are aware there is a lot of fraud out of Indonesia. We

One way to cut down on credit card fraud is to ask the customer to provide a copy of their credit card. Providing us with a copy of the card is no different than providing us with the credit card number, expiration date, and CVV #, which the customer already had done.

There's nothing special or secret that a photo of a credit card is going to reveal. If we were going to do something illegal with the credit card we certainly don't need to see a copy of the card to do it. The copy of the credit card allows us to verify you are the owner of the credit card. It's no different than handing your credit card over to someone when making a retail purchase in person.

Once we receive the copy and verify the ownership of the credit card the images are destroyed.

Also, CEBEP quotes us and these email quotes are correct and we did say them. Howeber, CEBEP fails to mention his statements to us which led us to respond in the manner we did.

Thank you for the opportunity to respond and defend our policies for preventing credit card fraud and identity theft.

Sincerely:

Mark Hritz, Owner
BlueHeadsets.com

KipBond wrote:BlueHeadsets.com | BlueToothHeadsets.com | BlueToothHeadsets.Zoovy.com <-- BE AWARE OF SHIPPING COSTS & BAD SERVICE

As a recommended merchant by select HowardForum.com user forum moderators, I would be more than happy to reply to Kip's comments regarding our company.

There are two sides to every story and we appreciate this opportunity to present our side.

Kip neglects to mention several important facts:

1) Kip ordered an item that our website clearly stated would not ship until Dec 3rd. He placed his order on Nov 26th. And we actually emailed him an update on Nov 28th stating we still anticipated a Dec 3rd ship date. As it turns out, Kip's order DID IN FACT ship on December 3rd via Priority Mail. We did not hold his order for five days as he claims. As a matter of fact, it would have been impossible to hold it five days since we did not receive the product from Europe until Dec 3rd (DHL.com tracking # of the shipment is 6248055612 and you can track it on the DHL.com website.)

2) We offer Performance Based Shipping. We define in EXPLICIT DETAIL what "Performance Based Shipping" actually is and how it works. The description is right on the checkout page of our website (located here: http://bluetoothheadsets.zoovy.com/cart.cgis) We offer Performance Based Shipping for a SEVERAL reasons and yes, one of those reasons is because we can and do sometimes generate extra revenue by offering this type of shipping. But it is NOT the only reason we offer this type of shipping.

Depending on whether the customer specifies Two Day, Three Day, or Overnight delivery and depending on where the customer is located and when the order ships we may use FedEx, Airborne, UPS, or Priority Mail. Sometimes this works in our favor and we pay less for shipping, some times it does not and we pay more for shipping. This is all stated in EXPLICIT DETAIL right on our checkout page.

3) To further clarify #2, we do NOT advertise our shipping to be via a specific carrier or method. Rather, we guarantee delivery within the time frame specified. In Kip's case he requested the shipping method "Two Day Delivery (FedEx, UPS, etc.,)" Since Kip's package was shipped on Friday, December 3rd, delivery is guaranteed in Two Business days, which would be Tuesday, December 6th or sooner. We shipped Kip's order on Friday, Dec 3rd via U.S. Priority Mail. We used this shipping method because we know from past experience there is a chance it will actually be delivered on Monday, December 5th, which would be a day earlier than the guaranteed delivery date.

4) Kip sent us an email requesting a refund of shipping charges. In his email he essentially tried to "blackmail" us into giving him a refund by saying, " In order to maintain good relations, and secure future purchases with your company, I would appreciate a partial reimbursement for shipping costs. "

5) We sent a very nice reply to Kip and explained to him our shipping policy and described to him how Performance Based Shipping worked. We even informed him "If a delivery attempt is not made or the package is not delivered on Tuesday, December 7th then a refund would be issued. "

6) Try as we might to explain how Performance Based Shipping works, Kip continued to argue about our policy. He then began using profanity in his emails and we replied to his profanity with the same.

7) In an effort to work with Kip, we offered to give him the $5.00 refund he requested if he could provide a valid and legitimate
reason as to why he was entitled to a $5 refund. We have done nothing wrong and nothing outside our published shipping policy. We have yet to receive a response as to exactly why Kip believes he is entitled to a $5.00 refund, other than that he told us he thinks our shipping policy is ridiculous. It is quite evident that he is unhappy that we are a company in business to make a profit and that there is a chance we may make a profit off the shipping method he selected. But please remember: Kip was informed of our shipping policy during checkout, yet he proceeded to make his purchase anyway.

We will continue to work with Kip and resolve this matter. We are even prepared to have an independent arbitrator from SquareTrade.com review Kip's complaint and work out some type of resolution with the independent arbitrator should they actually rule in Kip's favor.

Thank you for the opportunity to explain our side of this situation.

Sincerely:

Mark Hritz, Owner
BlueHeadsets.com

Readers can view the complete chain of emails (and voicemail) here: link removed

I still maintain that charging $18 for s/h, when it takes 5 days to get it to the post office, and then using a $4 method of shipping is gouging. YMMV.

KipBond wrote:Readers can view the complete chain of emails (and voicemail) here: link removed

I still maintain that charging $18 for s/h, when it takes 5 days to get it to the post office, and then using a $4 method of shipping is gouging. YMMV.

It didn't take 5 days to get it to the post office. We told you on 11/26 and again on 11/28 the estimated shipping date wasn't until approxiamtely 12/3 and that's when we shipped it. Here's the DHL tracking info for the package, tracking # 6248055612...delivered 12/3.

Where do you get this "when it takes 5 days to get it to the post office" ?

12/3/04 10 : 25 am Shipment delivered. Reading, PA
8 : 21 am Arrived at DHL facility. Reading, PA
12 : 55 am Clearance processing complete. Erlanger, KY

12/1/04 11 : 09 pm On Hand at Destination Station. Erlanger, KY
10 : 33 am Clearance Delay. Erlanger, KY
5 : 12 am In Transit. East Midlands, United Kingdom
2 : 50 am In Transit. Brussels, Belgium

11/30/04 9 : 40 pm Departing origin. Toulouse, France
6 : 44 pm Shipment picked up Toulouse, France
Picked Up by DHL.

1. I can't seem to find www.bluetoothheadsets.com. Is that still an active site or has it moved.

2. My bluetooth headset no longer sends audio; I can only heart, but nobody can hear me. Am I still under warranty?

Damon Gray

Mark Hritz wrote:In response to CEBEP:

Thank you for the opportunity to respond and defend our policies for preventing credit card fraud and identity theft. There are two sides to every story and we appreciate this opportunity to present our side.

We made an error and thought this customer's order was out of Indonesia and not Turkey. As many people are aware there is a lot of fraud out of Indonesia. We

One way to cut down on credit card fraud is to ask the customer to provide a copy of their credit card. Providing us with a copy of the card is no different than providing us with the credit card number, expiration date, and CVV #, which the customer already had done.

There's nothing special or secret that a photo of a credit card is going to reveal. If we were going to do something illegal with the credit card we certainly don't need to see a copy of the card to do it. The copy of the credit card allows us to verify you are the owner of the credit card. It's no different than handing your credit card over to someone when making a retail purchase in person.

Once we receive the copy and verify the ownership of the credit card the images are destroyed.

Also, CEBEP quotes us and these email quotes are correct and we did say them. Howeber, CEBEP fails to mention his statements to us which led us to respond in the manner we did.

Thank you for the opportunity to respond and defend our policies for preventing credit card fraud and identity theft.

Sincerely:

Mark Hritz, Owner
BlueHeadsets.com

I would doubt the owner's words.

When we were shipped the incorrect part, the condemnation and abuse we faced in trying to return the product was an inspiration. It was an expression of survival fueled by the talent of passing one's problems onto others wherever possible. Why change when someone else can do it for you!

That we should even think we were sent the wrong part was a great error in judgement, especially considering the force of his company having way too much business already.

He must feel so good being so in-touch with the world .....

Can everyone please calm down? i have closed this thread because i don't think it's appropriate. everyone is entitled to share thier opinions & experiences, that's what a forum is about. unfortunately the only direction i can see this thread going to is a bitching session.