ok I just spoke with the same service center that "me" spoke to, and they said they would flash my p800 with the latest software. All I needed was a 10 dig reference number from tech support. So I called back tech support and told them I needed a ref # to get my software flashed, and they told me they wouldn't give me one because they don't offer that service for the P800 yet, when the service center told me they did. So how em I supposed to get my phone upgraded. "Me" could you tell me how you were able to get a ref # in order to get your phone upgraded.