All About Symbian - Nokia (S60) and Sony Ericsson (UIQ) smartphones unwrapped

  #1  
Old 06-04-2010, 12:24 PM
nwhitfield nwhitfield is offline
Registered User
 
Join Date: Jun 2009
Location: London
Posts: 22
nwhitfield is on a distinguished road
Orange 'Your Account' problems

Hi all; some of you may know that I'm a journalist, who writes for things like ComputerActive and The Register. At the moment, I'm trying to find out whether problems with the 'Your account' section of the Orange website are just me, or indicative of a wider issue.

If you've been experiencing problems, I'd love to hear from you.

In particular, I'm interested in discrepancies between the amounts owing on different screens.

For instance, on my own Orange account the summary sign in screen told me I owed 21.16 overdue last night; considering the bill was only issued on the 1st, that's a bit cheeky.

More curious, clicking the link to make a payment showed a screen with the amount as 0.21, while the 'view your bills link' showed a bill total of -112.78 for the April 1st bill.

All rather confusing, especially since only three days ago (and with a bank holiday in between, there's been no money going anywhere) the overdue amount was shown as 133.94, the amount on the payment screen as 1.34, and the amount on the actual bill 21.16

As far as I can see, this is pretty confusing for people, and at the very least indicative of a problem in the Your Account pages; I don't pay by direct debit, so I have no idea where they get the figures for that from.

If any AAS readers have similar experiences, please do let me know, via PM here, nigelwUK on Twitter, or email - nigel @ nigelwhitfield.com

Thanks,

Nigel.

  #2  
Old 05-05-2010, 07:08 PM
kontraband's Avatar
kontraband kontraband is offline
Super Moderator
 
Join Date: Jul 2006
Posts: 2,666
kontraband is on a distinguished road
and... what did your findings tell you?

  #3  
Old 14-05-2010, 07:42 AM
Christiana Christiana is offline
Registered User
 
Join Date: May 2010
Posts: 1
Christiana is on a distinguished road
something what about?
Ads
 

Bookmarks

Tags
account, orange, problems

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Sync email account and problems dhitchman Nokia Nseries S60 3.2 Phones (Nokia N78, N79, N85, N86 and N96) 1 16-10-2009 02:19 PM
Orange Photo Problems Jay3gsm Nokia N81 and Nokia N82 2 29-04-2009 03:05 PM
line 2 orange problems mjdj1689 Nokia 6630, 6680, 6681 and 6682 1 28-01-2005 05:43 PM
Orange (UK) launch MMS services - 40p per message Rafe Symbian OS News 9 15-08-2002 09:54 PM
Orange voice mail problems mbjoinery Nokia 9210 and 9290 1 12-04-2002 10:57 PM



All times are GMT. The time now is 06:16 PM.


vBulletin skins developed by: eXtremepixels
Powered by vBulletin® Version 3.8.0
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Copyright Notes || Contact Us || Privacy Policy