ActiveSync Errors

[i7iceguy]

hello all, I just bought a m600i after replacing my 990i. I installed activesync and whenever I receive an email I get this error:

Application Closed
Application: Exchange ActiveSync
Reason Code: KERN-EXEC
Reason number: 3

Does anybody know how to fix this error?

[paddytb]

Have you updated the phone to Organizer R5A12 and ActiveSync to 2.010? My syncing is flawless.

[i7iceguy]

Originally Posted by paddytb

Have you updated the phone to Organizer R5A12 and ActiveSync to 2.010? My syncing is flawless.

Unfortunately when I try to update my phone, it will not let me. It says I already have the latest updates.

My version is R4C01.

To fix this problem, I uninstalled and reinstalled activesync

[fatboy]

I am having the same problems. tells me that the certificate could not be verified. when i say yes to proceed it fails. log reports error 0x7370D02.

can anyone help me - i've been trying to push email from exchage server to the m600i for days.

Dataviz - dont want to know

Vodafone - answer the phone, very helpful, all internet settings are fine.

SE - terrible - suggest that the problem is not theirs, actually anyone else but them - eventually directed me to MS website...!!!

MS website - OK for win mobile 5 devices - nothing to help M600i user

SE are really missing a fantastic market opportunity here. the M600i is a way better "blackberry" - why on earth dont they make it easy to push email?????

ignorance gone to seed...

now that my spleen is vented... please can anyone help me make this work??

thanks in advance!

[Rafe]

Have you tried a fresh install on the Active Sync. get the latest download from the SE site. That certainly helped me solves some reliability issues (not the same as yours but may be worth a try?)

[fatboy]

After hours and hours of frustration, finally I got a solution to this problem.

Just to re-cap, the issue is to sync the M600i with exchange server. The error message that you get - identified in the first posting in this thread - identifies a problem with your exchange server settings.

If you set the verbose log on your phone, try to sync using the Active Sync programme, you get an error code 0x7370D02.

an explanation of this error code can be found at - sorry I cant post the web address - I am too young a forum member
(thanks trifin - from the startcom forum)

So here is what it says!

The sync error is a type 403 and this is the solution:-

This error can be caused by an incorrect setting in the Exchange Server. Please contact your IT staff to confirm the following Exchange Server settings:

A. First, contact your IT staff to confirm the Exchange server uses "Integrated Windows Login" (see Microsoft documentation: - sorry wont accept the url!!!!

B. Also, please confirm with your IT staff that your account is enabled for ActiveSync.

C. Next, contact your IT staff to confirm that device security settings on the server allow access to devices that do not fully support password settings. This option is available in:

Exchange System Manager > Global Settings > Mobile Services > Device Security

If this checkbox was unchecked, you will get a 403 error with RoadSync, although a Win Mobile device would still sync properly.

Important:
In the Device Security Settings, if the first option "Enforce password on device" is unchecked, the settings below it are not applicable and won't effect RoadSync. If the "Allow access to devices..." box is unchecked and then checked, it will take approximately 15 minutes for the system to update and for RoadSync to begin to sync properly.


I checked the box, waited 15 mins and BINGO!!!! it worked!!!!!

YIPEEEEEE!!!!!

One side effect is that the 133 emails that sync'd have now cost me a fortune on vodafones GB ripoff tariff!

I recommend you uncheck the "push email" box on your phone and chose "manual" - to save you some money!

I cant tell you how happy I am!

[jstbeca]

I have been getting the same error as above and 1 more.

Application Closed
Application Exchange ActiveSync
Reason USER
Reason number 42

Application Closed
Application !AgendaServer
Reason code KERN-EXEC
Reason number 3

The first time it happened I couldn't find anything on it, so I reflashed the phone and the issue when away. I assumed something had just gotten corrupted, but after a week of use it is popping up again. It still gets emails from the exchange server through the push, but then it crashes and I end up with a pile of the messages since ActiveSync just restarts itself. The strange thing is that both times the phone has worked without any issues for a week and then the issue is pops up. I don't know what changes. Any ideas? I'm not a fan of resetting my phone every 2 weeks.

[jstbeca]

I followed fatboy's instructions and they actually created a 403 Forbidden error instead. My IT guy said it didn't make sense, since it tightens the security on the server instead of making it more open for the phone to get it.

Please, has anybody had and fixed this issue?

[jstbeca]

I found the reason for my crash and a work around, but it is not ideal. I finally figured out that my crash was due to it trying to sync the Calendar. My crash would occur after a few weeks of use, everytime, so it looks like some file is getting filled up and is failing to update and crashes. To fix, I went to activesync and reset the data in the calendar, resynced and then reset the phone to get the main screen to update again. I found that my main screen got frozen in the last state after it crashes started. So I will have to reset and reload my calendar data every couple of weeks for as long as I decide to put up with the phone. I hope this helps others.