All About Symbian - Nokia (S60) and Sony Ericsson (UIQ) smartphones unwrapped

  #1  
Old 28-06-2008, 12:46 PM
nbryson nbryson is offline
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N95 Factory reset catch 22

My phone crashed and now it seems to be stuck on symbol mode. When I try to enter any # codes (like typing a phone number) only the * key works. When I try to text all keys work but only symbols are used and I cant use # to scroll to text mode it types a tilde ~.

I would like to do a factory reset but I cant type the # code or go to settings > etc > factory reset. it asks for the lock code but the lock code fails as I think it is typing symbols.

Bit of a hard one to describe but any help would be appreciated to get a factory reset.

Cheers

  #2  
Old 28-06-2008, 12:53 PM
GSi-R GSi-R is offline
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What about the 3 key method?

Hold down the number "3 key", the "*" key, and the "Green call key" Whilst holding those three keys down, press and hold the power button, all at the same time, until the date displays on the phones screen.

  #3  
Old 28-06-2008, 01:28 PM
nbryson nbryson is offline
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Mmm - could have been a winner, but I cant get it to work. Tried holding 3 keys while turning the phone on and holding them until phone fully on. Also tried it turning the phone off

  #4  
Old 28-06-2008, 07:36 PM
sturgeon sturgeon is offline
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I expect you tried taking the battery out and leaving it out for a while? Worth a try if not.

s.

  #5  
Old 29-06-2008, 11:16 AM
nbryson nbryson is offline
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yup, tried that. I might have to take it in to the shop to see if it can be repaired. Although the 3 finger reset would have been good if I could have got that working.

  #6  
Old 19-07-2008, 11:53 AM
Gobelet Gobelet is offline
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I'm not too sure about it as I never tried it, but doesn't NSS have an option to reset to factory? I'm absolutely positive I saw these options in the software, but never tried them. Maybe you could go that way before you RMA it?

  #7  
Old 19-07-2008, 03:21 PM
dez_borders dez_borders is offline
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Quote:
Originally Posted by nbryson View Post
My phone crashed and now it seems to be stuck on symbol mode. When I try to enter any # codes (like typing a phone number) only the * key works. When I try to text all keys work but only symbols are used and I cant use # to scroll to text mode it types a tilde ~.

I would like to do a factory reset but I cant type the # code or go to settings > etc > factory reset. it asks for the lock code but the lock code fails as I think it is typing symbols.

Bit of a hard one to describe but any help would be appreciated to get a factory reset.

Cheers
I would have recommended the hard reset (3,*,Green whilst powering on)...

... however as this did not work, I would recommend re-applying the latest Firmware using NSU.

If the problem persists after a FW flash, then you must have a hardware fault and need to have the handset repaired at an NCC.
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  #8  
Old 19-07-2008, 07:40 PM
sbc sbc is offline
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Not sure, but I believe the 3-finger reset has to be done while the device is already ON? Won't test it for you, though

  #9  
Old 21-07-2008, 07:30 AM
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N/A N/A is offline
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The 3-finger reset has to be done with the device off, and the three keys pressed down, and then while they are still pressed down, power the phone on.
 

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