All About Symbian - Nokia (S60) and Sony Ericsson (UIQ) smartphones unwrapped

  #1  
Old 16-08-2007, 09:50 PM
crackajack crackajack is offline
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Returning N95 / Broken N95 - Advice needed

I have a string of problems with my N95 (V10.0.018)

- Phone reseting while playing video, mp3 etc
- People cant hear me making calls and I need to 'reboot' phone
- Can only receive via infared,bluetooth cannot send.
- GPS only got a lock once and now allways shows my location as the place I used it succesfully

I cannot update firmware using the windows installer as after downloading the updates and starting the transfer to the phone stage windows stops recognising the phone as a device and the Nokia application freezes, luckily I was able to recover my settings etc.

I have had the phone for over a month so cannot exchange via T-Mobile. I have been told (despite the phone being obviously faulty) that I must send it back to Nokia (I wonder if i am covered by any consumer law for faulty goods?)

Now for some questions!

- Is returning my phone to Nokia the only option?
- Does anyone have any expeirience of actually doing this?
- What is the turnaround time, i.e getting the phone back
- Do they refurb mine or provide someone elses refurbed phone/new model?
- Will it have the newer and much improved firmware?
- Will I have to continue paying for a contract I cant use on T-Mobile while the phone is fixed?

Sorry for length, if anyone can answer any of the above I would be very thankfull.

Kind Regards, Crackajack

  #2  
Old 17-08-2007, 08:41 AM
bartmanekul bartmanekul is offline
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When you say return it to nokia, do they mean you have to pay for it too? If so thats BS. Assuming your in the UK, your covered by the 1 year warranty, as you havent damaged the phone in any way. Also, do not let them say its water damage. This is a favourite.

Tmobile have to pay for it, although you might have to pay shipping costs, Im uncertain on that one.

Quote:
What is the turnaround time, i.e getting the phone back
Ive heard anything from 1 - 5 weeks, but how longs a bit of string

Quote:
Will I have to continue paying for a contract I cant use on T-Mobile while the phone is fixed?
Yes, which is daft but sadly the way it goes, so source a spare phone to use if you can.


I dont know the answer to any others, hope that helps though.

This is useful: http://www.tradingstandards.gov.uk/cgi-bin/callist.cgi (again, Im assuming your in the UK).

All brand new electrical items have a one year warranty by law in the UK.

Last edited by bartmanekul; 17-08-2007 at 08:46 AM.

  #3  
Old 17-08-2007, 10:20 AM
dez_borders dez_borders is offline
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Quote:
Originally Posted by crackajack View Post
I have a string of problems with my N95 (V10.0.018)

- Phone reseting while playing video, mp3 etc
- People cant hear me making calls and I need to 'reboot' phone
- Can only receive via infared,bluetooth cannot send.
- GPS only got a lock once and now allways shows my location as the place I used it succesfully

I cannot update firmware using the windows installer as after downloading the updates and starting the transfer to the phone stage windows stops recognising the phone as a device and the Nokia application freezes, luckily I was able to recover my settings etc.

I have had the phone for over a month so cannot exchange via T-Mobile. I have been told (despite the phone being obviously faulty) that I must send it back to Nokia (I wonder if i am covered by any consumer law for faulty goods?)

Now for some questions!

- Is returning my phone to Nokia the only option?
- Does anyone have any expeirience of actually doing this?
- What is the turnaround time, i.e getting the phone back
- Do they refurb mine or provide someone elses refurbed phone/new model?
- Will it have the newer and much improved firmware?
- Will I have to continue paying for a contract I cant use on T-Mobile while the phone is fixed?

Sorry for length, if anyone can answer any of the above I would be very thankfull.

Kind Regards, Crackajack
I suggest you take it to a Nokia Care Centre and ask them to upgrade to V12 Firmware (should be free of charge). V12 FW resolves a large number of issues with V10 and V11 N95 Firmware (including the silent call problem)

Alternatively, phone T-Mobile again as they MUST offer to handle the repair/replacement on your behalf within the 1st 12 months from purchase date.
Ask for a supervisor if the operator says no. Threaten them with Trading Standards.

If you hand it in to NCC and it needs repaired, you will most likely get the same handset back.
If you send it in to T-Mobile, there's a good chance they will just change it for another one - could be refurbished, could be brand new - but in either case will probably still have the older V11 FW installed.
__________________
Phone History: Nokia 3310,7650, 6680, N70, N80, N95, N83, N96, N97...? HTC_Desire (with FroYo 2.2)

Last edited by dez_borders; 17-08-2007 at 10:23 AM.

  #4  
Old 18-08-2007, 09:41 AM
Quakester2000 Quakester2000 is offline
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Quote:
Originally Posted by bartmanekul View Post
When you say return it to nokia, do they mean you have to pay for it too? If so thats BS. Assuming your in the UK, your covered by the 1 year warranty, as you havent damaged the phone in any way. Also, do not let them say its water damage. This is a favourite.
Actually its Now 2 years on most electronic products sold in Europe since January 1st 2007. Check the warranty info its 24 months.

Last edited by Quakester2000; 18-08-2007 at 09:44 AM.
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  #5  
Old 18-08-2007, 10:17 AM
crackajack crackajack is offline
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Thank you very much for your help - it makes sense to try upgrading it at a service centre before waiting 5 weeks without a phone,camera,mp3 player,GPS etc

I must say I am disapointed with T-Mobile - they do not have the facilities at any shop to upgrade firmware!
 

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