All About Symbian - Nokia (S60) and Sony Ericsson (UIQ) smartphones unwrapped

  #1  
Old 31-10-2009, 08:17 AM
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sathpill sathpill is offline
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Product Code 0587488 N97

Hi any one from this product code has got V20?
Plz do revert in case if you got it
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  #2  
Old 01-11-2009, 02:47 AM
esharan esharan is offline
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No......still waiting :(

  #3  
Old 02-11-2009, 06:41 AM
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Does any one knows how long we have to wait for this new firmware.Its been more than a week others have updated their N97 even in india with other firmwares.
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  #4  
Old 04-11-2009, 06:58 AM
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I have received a mail from Nokia, saying that for my product code V2 is available only through Nokia care centre. Message is as follows


"Dear Sir,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the software upgrade for Nokia N97. We appreciate your interest in Nokia products. The latest software (firmware) version available for this phone is v.2.0 currently not available on website. Please key in *#0000# on your phone in standby mode, in order to check the software version of your phone. We have noted your feedback regarding the firmware version on our website. Please be assured that your feedback is valued and we endeavour to address any suggestion that may be raised by our customers. We have forwarded your suggestion to our Customer Feedback Division for their due consideration.

However, if you wish to upgrade the software of the phone, we request you to kindly visit a Nokia Care Centre for further assistance.

Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM (Subscriber Identity Module) card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

We request you to take along the proof of purchase/receipt of your phone when visiting the Nokia Care Centre.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:

http://www.nokia.co.in/A4536241 "
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  #5  
Old 04-11-2009, 07:49 AM
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do you remember what you wrote to them to solicit that response? i'd like to copy it
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  #6  
Old 04-11-2009, 01:27 PM
sturjl sturjl is offline
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Still waiting for it on product code 0587240 as well - White UK unbranded.
Only just got V1.2 the other day!

  #7  
Old 05-11-2009, 11:13 AM
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sathpill sathpill is offline
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Hi Jerm,

i got second mail from Nokia. Plz find the completre set

"Dear Sir,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to software update for Nokia N97. We regret the inconvenience caused. We would like to inform you that the latest software version v.20.0.019 is launched in India. However, we have noted your feedback regarding the unavailability of the latest firmware version on Nokia Software Updater. Please be assured that your feedback is valued and we endeavor to address any suggestion that may be raised by our customers. We have forwarded your suggestion to our Customer Feedback Division for their due consideration.

Further, we request you to check the availability of the latest software version at the nearest Nokia Care Centre. Our technicians will upgrade the firmware version of your mobile phone to the latest version. Please note that when the firmware of the phone is flashed, all data in the phone would be lost.

Further, with reference to the camera functionality, we would like to inform you that since we do not have a physical access to your handset, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.

Pursuant to your request for replacement, we would like to inform you that we are presently not in a position to comment on the request. However, we acknowledge having received your request and will duly forward it to our service team for their due consideration.

We recommend you take along the proof of purchase/receipt while visiting the Nokia Care Centre. For location of the Nokia Care Centres nearest to you, kindly access the following web link:

http://www.nokia.co.in/A4536241

Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Kind regards,

Saraswathi
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.

[THREAD ID:1-42R3H51]



-----Original Message-----

From:
Sent: 03/11/2009 06:58:08 PM
To: <contactcentre.india@nokia.com>
Subject: Re: Nokia - Sathish K.S - N97 Software Upgrade

Dear Ashwini,
even now I check with nokia software updater that for my product code there
is no update ( current version is V 12.0.026).
Incase if I take my phone to the nearest Nokia Care centre & if they tell me
that sorry sir, your phone is up to date we don't have any new update, my
time is waste. so let me know if it is 100% available with your care centre
I can run or else why should I waste my time.
Regarding camera there is also lens cover scratches , how do you rectify
this problem, in abroad, I read that Nokia is replacing that part. what is
your action on this. I have spent Rs 31K just 2 months back & it is showing
this kind of drawbacks.

Kindly revert me at the earliest as possible
K.S.Sathish


--------------------------------------------------
From: <contactcentre.india@nokia.com>
Sent: Tuesday, November 03, 2009 6:39 PM
To: <>
Subject: Nokia - Sathish K.S - N97 Software Upgrade

> Dear Sir,
>
> Thank you for e-mailing Nokia Care.
>
> This e-mail is in reference to the software upgrade for Nokia N97. We
> appreciate your interest in Nokia products. The latest software (firmware)
> version available for this phone is v.2.0 currently not available on
> website. Please key in *#0000# on your phone in standby mode, in order to
> check the software version of your phone. We have noted your feedback
> regarding the firmware version on our website. Please be assured that your
> feedback is valued and we endeavour to address any suggestion that may be
> raised by our customers. We have forwarded your suggestion to our Customer
> Feedback Division for their due consideration.
>
> However, if you wish to upgrade the software of the phone, we request you
> to kindly visit a Nokia Care Centre for further assistance.
>
> Before submitting your phone at the Nokia Care Centre, you may kindly take
> a backup of the phone contacts data to the SIM (Subscriber Identity
> Module) card. If the phone supports memory card, take a back up of
> contacts, messages, images, clips etc. on to the memory card or on to the
> PC. Back up can be taken, provided the phone is in “Power ON” condition.
> The technicians at the Nokia Care Centre and Nokia India would not be
> responsible for the loss of data during the repair process.
>
> We request you to take along the proof of purchase/receipt of your phone
> when visiting the Nokia Care Centre.
>
> For location of a Nokia Care Centre nearest to you, kindly access the
> following web link:
>
> http://www.nokia.co.in/A4536241
>
> For further enquiries, please feel free to contact our Technical Support
> Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days
> a week. For online support, visit "Have a question? Ask Nokia" at
> www.nokia.co.in/asknokia
>
> Do you know you can now update your phone software at your own
> convenience? Visit www.nokia.co.in/support to check if your phone model
> is supported and download the "Nokia Software Updater". You can also go
> online to find user guides, troubleshooting support and other services to
> help you use your Nokia product.
>
> To ensure proper handling, please continue to use the current subject
> line.
>
> Please help us improve our services by clicking on the following link:
>
> http://digiumenterprise.com/answer/?...0&chk=93CSB5NH
>
> Kind regards,
>
> Ashwini CR
> Nokia Care
>
> Disclaimer:
>
> This mail and its contents are only disclosed to the recipient to whom
> this document is addressed and is pursuant to a relationship of
> confidentiality. This document constitutes confidential information and
> contains proprietary information belonging to Nokia. The confidential
> information is to be used by the recipient only for the purpose for which
> this document is supplied. The recipient must obtain Nokia written consent
> before the recipient or any other person acting on its behalf,
> communicates any information on the contents or subject matter of this
> document or part thereof to any third party. The third party to whom the
> communication is made includes an individual, firm or company or an
> employee or employees of such a firm or company.
>
> The recipient, by its receipt of this document, acknowledges that this
> document is confidential information and contains proprietary information
> belonging to Nokia and further acknowledges its obligation to comply with
> the provisions of this notice.
>
>
> [THREAD ID:1-42R3H51]
>
> -----Original Message-----
>
> From:
> Sent: 02/11/2009 06:14:03 PM
> To: contactcentre.india@nokia.com
> Subject: WebForm Automated Email
>
> [Email address:]
> [Salutations:Mr.]
> [First name:Sathish KS]
> [Last name:Pillai]
> [Country:INDIA]
> [Language:English]
> [Gender:M]
> [Contact topic:Nokia services and software]
> [Contact subtopic:Nokia Software Updater]
> [Message:When do i get new V20 firmware, where as others even in india has
> got this version, but my product code 0587488 doesnt show any sign of new
> software.plz let me know when do i get this new version. Also there is a
> problem in taken photos at night. If i take using flash, a white blur is
> seen at left hand side. how do i get rectfy this problem. ]
>
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  #8  
Old 05-11-2009, 01:20 PM
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jerm jerm is offline
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awesome! thanks!
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....hello, N8

  #9  
Old 05-11-2009, 02:26 PM
greigster greigster is offline
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UK unbranded WHITE version 20 now available.

Greigster

  #10  
Old 06-11-2009, 05:00 AM
esharan esharan is offline
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Still no update for 0587488

  #11  
Old 06-11-2009, 01:33 PM
sturjl sturjl is offline
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According to Nokia's website V2 is now available for 0587240. Maybe you will find the same?
Will update as soon as I get home!!

  #12  
Old 09-11-2009, 03:34 PM
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sathpill sathpill is offline
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Dear Sturjl,
yes you are correct your product code (0587240) got V20.
But still for us no updates. Is there any got update, plz confirm us.
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  #13  
Old 10-11-2009, 01:18 PM
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sathpill sathpill is offline
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Dear All,
finally today i updated my N97 through NCC. Today i called NCC & confirmed that they do update for my mobile, then i took it to them. And they updated it to V20 & gave me in the evening. So far no problem. Nothing new except for the Kinetic scrolling & Maps it has been downgraded to 3.01 ( previously i had 3.03 beta).
So for the people under same product code can check with the nearby NCC & get it update if you really needed.
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  #14  
Old 13-11-2009, 10:50 AM
esharan esharan is offline
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Finally,
Latest available software for Nokia N97, product code 0587488
Version: 20.0.019

  #15  
Old 14-11-2009, 03:24 AM
esharan esharan is offline
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Dear Sathpill, Do u still have the NDTV active widget on ur phone after the v20 update, bcz i lost all the pre-installed widgets on my phone after updating through NSU, and also i don't find letters embedded on the virtual dialpad.
 

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