All About Symbian - Nokia (S60) and Sony Ericsson (UIQ) smartphones unwrapped

  #1  
Old 11-04-2008, 04:35 PM
dez_borders dez_borders is offline
Registered User
 
Join Date: Nov 2005
Posts: 1,684
dez_borders is on a distinguished road
Angry Shoddy experience with UK Nokia Repair Centre

Hi all,

Sorry if this is off-topic, but I am wondering if I am just unlucky or if others have experienced poor quality service from Nokia's main UK repair centre in Thetford?

My N95 developed a fault with the screen last week (repeatedy goes black for 1 second out of every 5) and was posted last Thursday to the Freepost UK Repair Centre, as recommended in the Nokia support website.

The handset was returned to me today, and not only is the screen fault still present, but now the phone won't boot past the white Nokia screen.

In simple terms, the engineer has bricked my handset, not tested it, then just sent it back, assuming it was repaired.

The handset is now on it's way back for a 2nd repair. I am not optimistic.

Can anybody tell me from past experience I am wrong?
__________________
Phone History: Nokia 3310,7650, 6680, N70, N80, N95, N83, N96, N97...? HTC_Desire (with FroYo 2.2)

  #2  
Old 11-04-2008, 04:43 PM
jman200x's Avatar
jman200x jman200x is offline
Registered User
 
Join Date: Apr 2007
Posts: 117
jman200x is on a distinguished road
hmm, i took mine to the NSC in the rookery shopping center, newmarket (now closed down i think). only wanted a firmware upgrade and the engineer bricked it and just handed it back to me. crap service here :(

  #3  
Old 12-04-2008, 09:40 AM
welly_59 welly_59 is offline
Registered User
 
Join Date: Nov 2007
Posts: 9
welly_59 is on a distinguished road
my phone had faulty flash and dodgy sidebuttons and they had it for 3 months!

  #4  
Old 12-04-2008, 10:43 AM
dez_borders dez_borders is offline
Registered User
 
Join Date: Nov 2005
Posts: 1,684
dez_borders is on a distinguished road
Quote:
Originally Posted by welly_59 View Post
my phone had faulty flash and dodgy sidebuttons and they had it for 3 months!
Oh don't tell me that! Boo Hoo.

I am expecting a call from Club Nokia customer support on Monday. I want a copy of the service engineer's repair report, which was missing from the parcel.

I am pretty sure all the engineer did was re-flash (and brick) the FW, then didn't test the handset afterwards. I don't believe they even attempted to diagnose the cause of the screen fault.
__________________
Phone History: Nokia 3310,7650, 6680, N70, N80, N95, N83, N96, N97...? HTC_Desire (with FroYo 2.2)

  #5  
Old 12-04-2008, 11:42 AM
welly_59 welly_59 is offline
Registered User
 
Join Date: Nov 2007
Posts: 9
welly_59 is on a distinguished road
my experience was ridiculous. here's what happened from begginning to end:

my flash stopped working and i noticed the volume keys didnt respond anymore. i took it to my nearest NSC and asked them to fix it. they ordered the flash unit but when fitted it didnt work. At this point they tried installing new firmware to see if it made any difference, it didnt. I could have told them that if they had asked!

So then they thought, lets brick the phone and re-install the firmware from a virgin state. unfortunetaly when they bricked it they couldnt bring it back to life!! SO off it went to nokia hq. It was with hq for a month and then it came back. The phone was alive this time but the fault with the flash and buttons was still there!

So off it went again, after another month they finally said the phone was beyond repair and sent me a new one. 13 weeks in total i was waiting for a simple warranty repair :(

  #6  
Old 12-04-2008, 09:43 PM
Ratkat's Avatar
Ratkat Ratkat is offline
Registered User
 
Join Date: Feb 2003
Location: Pompey
Posts: 680
Ratkat is on a distinguished road
Nokia had my one month old N70 for nearly four months after it was bricked by one of their service centres, they said it was beyond repair and were going to send me a new replacement. What this meant was they were waiting for a refurb one to become available. It never did and in the end I got it back still broken and Vodafone replaced it next day with a doorstop swop. (which is what I should have done in the first place, you learn these lessons by bitter experience I guess)
__________________
Symbian Phone History: 7650, P800, P900, N-Gage, 7610, 6630, 6680, N70 x 3, N80, 5500, N95, N95 8GB, E51, N82, E71, 5800x5, E75, N97, E52, N97 Mini, N8 Currently using: a busted E71 (as a voip phone)



Cost Effective Web Design Nximedia

  #7  
Old 12-04-2008, 10:20 PM
Casperuk's Avatar
Casperuk Casperuk is offline
Registered User
 
Join Date: Dec 2007
Location: London UK
Posts: 330
Casperuk is on a distinguished road
not had to deal with this yet, i have had problems with other electrical hardware.

these companies take the piss and think we don't know anything and won'y notice a problem

  #8  
Old 13-04-2008, 11:03 AM
dez_borders dez_borders is offline
Registered User
 
Join Date: Nov 2005
Posts: 1,684
dez_borders is on a distinguished road
Quote:
Originally Posted by Ratkat View Post
Nokia had my one month old N70 for nearly four months after it was bricked by one of their service centres, they said it was beyond repair and were going to send me a new replacement. What this meant was they were waiting for a refurb one to become available. It never did and in the end I got it back still broken and Vodafone replaced it next day with a doorstop swop. (which is what I should have done in the first place, you learn these lessons by bitter experience I guess)
Thats a terrible experience.

I will give Nokia 1 month to repair or replace my N95 then it's going to be a call to local Trading Standards, followed by Small-Claims Court (Scottish version of English C.C.J.)
__________________
Phone History: Nokia 3310,7650, 6680, N70, N80, N95, N83, N96, N97...? HTC_Desire (with FroYo 2.2)
Ads

  #9  
Old 13-04-2008, 12:30 PM
yade yade is offline
Registered User
 
Join Date: Jul 2007
Posts: 244
yade is on a distinguished road
I remember about 5 or 6 years ago I could take my phone to a Nokia service centre and if they verified the fault they would swap the handset for another 1 straight there which I thought was good!

As for now dare I say.....Insurance!

  #10  
Old 13-04-2008, 01:02 PM
zxon's Avatar
zxon zxon is offline
Registered User
 
Join Date: May 2003
Location: Chapel-en-le-Frith, UK
Posts: 1,256
zxon is on a distinguished road
Back when I had my 7650 I sent it to an NSC to have the slider repaired and firmware upgraded. They had the phone for almost two weeks, they had updated the firmware successfully and also replaced the black slider piece. Although it wasn't brilliant, it was improved by quite a bit. I guess I was just lucky.
__________________
Phone History

www.andrew-irvine.co.uk
Please support my suggestion for Gravity!! - Add cut/copy/paste for when N97 is open

  #11  
Old 04-05-2008, 10:19 AM
puddy puddy is offline
Registered User
 
Join Date: May 2008
Posts: 8
puddy is on a distinguished road
3 collected my n95 thursday and it was back by sat fixed free of charge even though I broke it and was honest enough with them their was no charge

all my settings contacts screen saver photos were preserved

puddy

  #12  
Old 05-05-2008, 11:53 PM
Halon's Avatar
Halon Halon is offline
Registered User
 
Join Date: Dec 2004
Posts: 377
Halon is on a distinguished road
I had a very poor experience with NokiaTech (www.nokiatech.com).

They had my N80 for over six months without fixing it. In the end I had to get a solicitor involved to get a new one as they'd even managed return it, in the end, in a worse state than it was sent.

Probably the most depressing thing is once the solicitor was involved they folded faster than Superman on laundry day, which kinda indicates they knew they were wrong but were just trying to get away with it.
__________________
V 12.0.024
04-08-09
RM-505
Nokia N97

6600 > 6630 > N70 > N80 > N95 > N95 8GB > N85 > N97
 

Bookmarks

Tags
centre, experience, nokia, repair, shoddy

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
[HOT][NEW] N80 RM-92 IE APAC PR v15.00 SW4.0632.0.38 juato4 Nokia N80 176 25-04-2007 03:19 PM



All times are GMT. The time now is 09:27 AM.


vBulletin skins developed by: eXtremepixels
Powered by vBulletin® Version 3.8.0
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Copyright Notes || Contact Us || Privacy Policy