All About Symbian - Nokia (S60) and Sony Ericsson (UIQ) smartphones unwrapped

  #1  
Old 10-09-2009, 12:37 PM
wizkh7n wizkh7n is offline
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Question Nokia UK and Warranty

I am having the same GPS problem as most of you fellow N97 users.

How can I claim the warranty as I want Nokia Service Centre to sort this out for me.
What will I need to show them?

  #2  
Old 10-09-2009, 12:43 PM
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They didnt ask to be shown anything (bought mine privately, no receipt) they just took my details and the IMEI etc

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Old 10-09-2009, 12:55 PM
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Same here. No paperwork required.

They can tell from (I suspect) the IMEI where you bought it. Failing that, product code printed under battery is a big clue.

Since the phone is under 4 months old, it can only possibly be in warranty - standard Nokia is 2 years as I recall...

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Old 10-09-2009, 07:33 PM
dez_borders dez_borders is offline
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Quote:
Originally Posted by davecozens View Post
Since the phone is under 4 months old, it can only possibly be in warranty - standard Nokia is 2 years as I recall...
Provided you have not de-branded then it's outside of warranty conditions...
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Old 11-09-2009, 07:31 AM
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Quote:
Originally Posted by dez_borders View Post
Provided you have not de-branded then it's outside of warranty conditions...
I've had my de-branded N97 (and N95) fixed under warranty without any problems. Technically it will invalidate your warranty, but in reality most service centres either don't care, or don't notice.
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Old 11-09-2009, 10:30 AM
dez_borders dez_borders is offline
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Quote:
Originally Posted by celios View Post
I've had my de-branded N97 (and N95) fixed under warranty without any problems. Technically it will invalidate your warranty, but in reality most service centres either don't care, or don't notice.
Yes, it's a lottery whether or not the engineer checks the producd code.

My own experience is that if you send the handset to Nokia's main UK service centre using the Freepost service, they DO CHECK the code and the handset comes back unrepaired.
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Last edited by dez_borders; 11-09-2009 at 10:34 AM.

  #7  
Old 11-09-2009, 10:39 AM
celios celios is offline
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Quote:
Originally Posted by dez_borders View Post
Yes, it's a lottery whether or not the engineer checks the producd code.

My own experience is that if you send the handset to Nokia's main UK service centre using the Freepost service, they DO CHECK the code and the handset comes back unrepaired.
You could always change the product code back to the original (the one on the sticker) before you send it back to them

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Old 11-09-2009, 11:53 AM
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Quote:
Originally Posted by celios View Post
You could always change the product code back to the original (the one on the sticker) before you send it back to them
That doesn't work, as the handset retains a history of changes. The engineer will still see that the code has been changed.
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V 22.0.110
(Custom Version 22.0.110.C01.01)
11-06-10
RM-505
Nokia N97

v 21.0.004
(Custom Version 21.0.004.209.03)
01-07-2010
RM-559
Nokia X6-00

6110 > 7110 > 6210i > 8210 > 7650 > 6600 > 6680 > N73 > N95 > 5800> N97 > X6

  #9  
Old 11-09-2009, 01:33 PM
celios celios is offline
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Originally Posted by lovesign View Post
That doesn't work, as the handset retains a history of changes. The engineer will still see that the code has been changed.
Really? Are you sure the handset records all the changes, even after reversion the original and a firmware update.

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Old 11-09-2009, 01:42 PM
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Yup. Even if it doesn't record details of every change, the engineer can still see it's been changed. It's a bit like screws that are covered in a paint or dye. The moment it's tampered with, it's permanently recorded.

Also, if you changed to a code that allowed v12 but then changed back to a code that currently only allows v10 or v11, it's still obvious as you can't downgrade firmware.
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Rob (aka Failed Muso)

I Hate People Who Take Drugs.....

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V 22.0.110
(Custom Version 22.0.110.C01.01)
11-06-10
RM-505
Nokia N97

v 21.0.004
(Custom Version 21.0.004.209.03)
01-07-2010
RM-559
Nokia X6-00

6110 > 7110 > 6210i > 8210 > 7650 > 6600 > 6680 > N73 > N95 > 5800> N97 > X6

  #11  
Old 11-09-2009, 02:06 PM
celios celios is offline
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Quote:
Originally Posted by lovesign View Post
Yup. Even if it doesn't record details of every change, the engineer can still see it's been changed. It's a bit like screws that are covered in a paint or dye. The moment it's tampered with, it's permanently recorded.

Also, if you changed to a code that allowed v12 but then changed back to a code that currently only allows v10 or v11, it's still obvious as you can't downgrade firmware.
I'm interested, as I think this may be an urban myth. Obviously Nokia know what product code each phone left the factory with (the value on the sticker), but I can't see how (or why) they would store the original code in the phone after a reflash. I remember being nervous when getting warranty work done on my N95 because I had changed the code and loaded non-Vodafone firmware on it, but they happily replaced the speaker that was playing up and seemed unconcerned that the product code and firmware was different.

Perhaps the safe solution is to only go to service points and avoid returning your phone to Nokia directly.

I see the post here where dez_borders experienced a problem with his Orange de-branded N95
http://www.allaboutsymbian.com/forum...splay.php?f=91

I think the reason they will have spotted the firmware change in this case is as another poster stated - the product code and firmware on the device did not match which resulted in a bricked phone when they tried to update the firmware.

If you are experiencing a hardware problem (like a faulty GPS, or lens cover), I think your consumer rights would mean they need to show that the fault you reported resulted from the product code change/wrong firmware version in order to refuse a repair (which is obviously not possible). This is like taking your car to the garage under warranty for a repair to the air con system and them refusing because you fitted different wheels - they couldn't do it. They can write what they like in their terms & conditions, but they are not enforceable in the country of sale if the terms are illegal under local law.
 

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