All About Symbian - Nokia (S60) and Sony Ericsson (UIQ) smartphones unwrapped

  #1  
Old 28-10-2010, 03:06 PM
psteve2005 psteve2005 is offline
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N8 reset and Tesco remote unlocking problem.

Hi.

Can anyone advise what code I need to reset my N8 back to it's factory settings?

Tesco are unable to remotely unlock my N8 (apparently this is happening to many people so you're aware), so I need to wipe it before returning it.

Your help would be appreciated.

Thanks.

  #2  
Old 28-10-2010, 03:15 PM
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Biggzy Biggzy is offline
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Quote:
Originally Posted by psteve2005 View Post
Hi.

Can anyone advise what code I need to reset my N8 back to it's factory settings?

Tesco are unable to remotely unlock my N8 (apparently this is happening to many people so you're aware), so I need to wipe it before returning it.

Your help would be appreciated.

Thanks.
On the homescreen type *#7370# and if asked enter lock code (default is 12345) and wait for device to reset and reboot.
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  #3  
Old 29-10-2010, 06:25 AM
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Strange, as just yesterday I was charged 20 to obtain an unlock code from Nokia by Tesco

  #4  
Old 03-11-2010, 10:43 AM
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kontraband kontraband is offline
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there is an option on the N8 to revert to factory settings with out having to enter any codes.. cant remember where it is off the top of my head but it wasnt hard to find.
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  #5  
Old 04-11-2010, 05:37 PM
moush moush is offline
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Quote:
Originally Posted by psteve2005 View Post
Hi.

Can anyone advise what code I need to reset my N8 back to it's factory settings?

Tesco are unable to remotely unlock my N8 (apparently this is happening to many people so you're aware), so I need to wipe it before returning it.

Your help would be appreciated.

Thanks.
Hello,
Wonder if you got instructions which were not quite correct, i.e. enter another sim, and then undo when it reports wrong sim, but no such prompt.

Mine would not unlock either, waiting to hear back from them.

Wonder if you can tell me more about what they said please?

Regards,
Stephen.

  #6  
Old 08-11-2010, 08:37 PM
wenglishboy wenglishboy is offline
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N8 on Tesco

Hi all, I have just got the N8 and have put a Tesco sim only sim in it. Is anyone having problems with the internet settings on it? It keeps downloading O2 settings (I know tesco is on the o2 network but the settings just dont work). Even when Im connected to my home wifi connection it keeps trying to connect to the tesco or o2 wap access points.
I know its not quite the topic you started but thought as your on tesco you may have noticed something similar. Also just found out that Tesco does not support video calling! Grrr
Thanks in much anticipation

  #7  
Old 09-11-2010, 04:26 AM
samson432 samson432 is offline
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Lightbulb

Quote:
Originally Posted by wenglishboy View Post
Even when Im connected to my home wifi connection it keeps trying to connect to the tesco or o2 wap access points.
I know its not quite the topic you started but thought as your on tesco you may have noticed something similar.
Since N97 and now N8, Nokia uses DESTINATIONS to manage which internet connections to auto connect.
Go Menu-Settings-Connectivity or simply tap the top-right corner on the home screen.
Go Connection manager-Destinations. You will see Internet, Multimedia, WAP, Streaming. Inside the "Internet", these are the access points which N8 will try to connect in priority order. So your wifi points at home/office should be at the top of the list. Just long press any of them to change the priority by clicking on the position in this list intended for that access point. Then for those that you never want to connect, create a new destination and move these unwanted ones into it.
Although a little more work compare to other brands, it is a neat feature which let you control exactly how you want your data usage wants to be.

If you have already setup your preferred wifi access points under WLAN and also the above Destination with "Internet", you can just turn WLAN scanning off to further save battery. It will still auto-connect via your preferred wifi when you need them.

btw. "Streaming" is for 3G audio/video streaming so it is quite important to get your correct telco settings if you access video on the move.
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Last edited by samson432; 09-11-2010 at 04:30 AM.

  #8  
Old 12-11-2010, 10:19 AM
greycounciller greycounciller is offline
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Quote:
Originally Posted by wenglishboy View Post
Hi all, I have just got the N8 and have put a Tesco sim only sim in it. Is anyone having problems with the internet settings on it? It keeps downloading O2 settings (I know tesco is on the o2 network but the settings just dont work). Even when Im connected to my home wifi connection it keeps trying to connect to the tesco or o2 wap access points.
I know its not quite the topic you started but thought as your on tesco you may have noticed something similar. Also just found out that Tesco does not support video calling! Grrr
Thanks in much anticipation
I had this same problem too and it turns out, in my reply from Tesco CS, it can only be done by cable so I have to send it back to them.
Paid my 20 for the unlock code too!
Missed last post Thursday so have to send it back Friday with no chance of my phone back til Tuesday at the earliest! Totally miffed at that.
Report back when it arrives.

  #9  
Old 12-11-2010, 02:04 PM
mastermind123 mastermind123 is offline
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Tesco response for failed nokia n8 unlocking process

Dear Sir/Madam,



Thank you for emailing support@tescomobile.com



I am very sorry you have been unable to unlock your handset with the code our unlatching team sent you.



I have spoken to the unlatching team and they have advised me the only way they will now be able to unlock your handset is manually by cable.



To enable them to do this for you, please send your handset with the battery to the address below. Please do not send the SIM card, box or any accessories. Please ensure you back up any information stored on your handset that you wish to keep e.g. contact list, pictures etc.



Tesco Mobile Back Office

Dumers Lane

Bury

Lancashire

BL9 9QL



Please enclose a cover letter with your handset with the information below.



The Tesco Mobile number

The IMEI number

The make and model of the phone

Your full name and address

An alternative contact number



Please accept my apologies for the inconvenience this may cause you.



Thank you



Joanne



Tesco Mobile Email Customer Service Team



For further details on our products, services and promotions, please visit http://www.tescomobile.com

  #10  
Old 12-11-2010, 05:52 PM
greycounciller greycounciller is offline
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Quote:
Originally Posted by mastermind123 View Post
Dear Sir/Madam,



Thank you for emailing support@tescomobile.com



I am very sorry you have been unable to unlock your handset with the code our unlatching team sent you.



I have spoken to the unlatching team and they have advised me the only way they will now be able to unlock your handset is manually by cable.



To enable them to do this for you, please send your handset with the battery to the address below. Please do not send the SIM card, box or any accessories. Please ensure you back up any information stored on your handset that you wish to keep e.g. contact list, pictures etc.



Tesco Mobile Back Office

Dumers Lane

Bury

Lancashire

BL9 9QL



Please enclose a cover letter with your handset with the information below.



The Tesco Mobile number

The IMEI number

The make and model of the phone

Your full name and address

An alternative contact number



Please accept my apologies for the inconvenience this may cause you.



Thank you



Joanne



Tesco Mobile Email Customer Service Team



For further details on our products, services and promotions, please visit http://www.tescomobile.com

Yeah, that's the one I got.
Wait and see how good they are now

  #11  
Old 17-11-2010, 12:38 PM
mastermind123 mastermind123 is offline
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Tesco Unlock

Have you sent your phone to tesco yet? &/or received it back?

I sent mine on monday, i sent an email to tesco complaining about having to send it off, and they said that delivery charges would be refunded. Don't know if this is for everyone, or just the people who ask.

  #12  
Old 17-11-2010, 03:06 PM
greycounciller greycounciller is offline
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Quote:
Originally Posted by mastermind123 View Post
Have you sent your phone to tesco yet? &/or received it back?

I sent mine on monday, i sent an email to tesco complaining about having to send it off, and they said that delivery charges would be refunded. Don't know if this is for everyone, or just the people who ask.
I sent mine on Friday 12th. Nothing at all yet.
Just about to get onto them now. That is not good.

What a palava!!
The "Computers" are down, can't find my phone anywhere on the system.
That plus " It normally takes 10 days......"
I'm gonna call again at 6pm.
They better find it by then!!

Last edited by greycounciller; 17-11-2010 at 03:52 PM.

  #13  
Old 17-11-2010, 04:04 PM
mastermind123 mastermind123 is offline
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Oh' God, that doesn't fill me with confidence.

Which department did you call?

Have you got the number?, i'll check up on mine.

  #14  
Old 17-11-2010, 04:42 PM
greycounciller greycounciller is offline
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Originally Posted by mastermind123 View Post
Oh' God, that doesn't fill me with confidence.

Which department did you call?

Have you got the number?, i'll check up on mine.
Rang customer service on 4455 with the Tesco SIM card in an unlocked phone.
Went through 2 depts. Peeved off now.

  #15  
Old 18-11-2010, 08:47 PM
mastermind123 mastermind123 is offline
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Returned

I got mine back today, fully unlocked and working, hope you get yours soon!
 

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