All About Symbian - Nokia (S60) and Sony Ericsson (UIQ) smartphones unwrapped

  #16  
Old 12-10-2006, 11:15 AM
WPKenny WPKenny is offline
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I got a reply back from O2 again containing the following:

"I am sorry you are not able to use Tom Tom Navigator on your Nokia N80 because of Bluetooth. problems due to the V3 firmware.

I am unable tell you when we can approve the V4 firmware for Nokia N80, as this query needs to be handled by our Data Support team. I have now forwarded your query to our Data Support team. After we receive a response from our Data Support team, we will contact you again."

I'll keep you posted.
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  #17  
Old 12-10-2006, 12:23 PM
cbkm cbkm is offline
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Angry

Thanks for the info!

I'm also in the exact same boat as you and I'm continuing to pester O2 for information about the V4 firmware release.

I'll post any information that I get as well.

They sent me to the O2 store, then said don't visit the store and then changed their minds and said visit the store, which I did just to say I've done it.

(I assume I don't need to say that the store didn't have a clue what I was talking about)

*grumbles about O2*

  #18  
Old 12-10-2006, 01:09 PM
gnaseby gnaseby is offline
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I got my O2 branded phone flashed in a shop in Willesden Green - took about 15 mins was to generic, but no questions asked and no money exchanged.

Much pleased as now TT6 works like a dream (well kinda.. still think it is a little slow in updating position, especially in west end and the city)

Good luck!

  #19  
Old 12-10-2006, 03:38 PM
VJ_UK VJ_UK is offline
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N80 (02 network) Updated successfully to V4

I got mine updated to the generic V4 a couple days after it was officially released from my local Nokia Service Centre. I explained that V3 had Bluetooth drop out and they were happy for me to have it upgraded and they didn’t charge.

Its not effected any of my 02 settings. I still have all the 02 brandings...

I don’t think you should pester 02, go directly to a Nokia Service Centre.

Nokia Service Centre's UK (official) - http://www.nokia.co.uk/nokia/0,,77483,00.html
(Enter your post code and it will retrieve those closest to you)




I've just found this link - http://www.nokia.co.uk/nokia/0,,95599,00.html?N80

Its from the official Nokia site allowing you to update your phone via a PC!!

My phone is currently at V4 so I cant actually test if it works, it must do if its on their site.

Oops.. noticed this on another thread..

Last edited by VJ_UK; 12-10-2006 at 03:57 PM.

  #20  
Old 12-10-2006, 04:27 PM
WPKenny WPKenny is offline
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Unfortunately I've been to a NSC and they refused to update it since they got an email from Nokia on the 9th of Oct telling them not to.

Until O2 approve their brand of the V4 firmware, my phone will not update through the online updating software either which is why I'm pestering O2 to approve it.

  #21  
Old 13-10-2006, 07:40 AM
cbkm cbkm is offline
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The best reply I've gotten from O2 (and it isn't great) is the following:-

(From my point of view this is a 'good' reply since, for me, it's the first reply where they actually acknowledge they have a part to play in the release process)

Quote:
I am unable to advise you of the date when the upgraded version of the V4 firmware for the Nokia N80 will be released on our network. Our engineers will release this firmware for our network only after investigating all the aspects of this firmware.

Please keep checking the availability of this firmware on the Nokia website by visiting the link below:

http://www.nokia.co.uk/

I am unable to forward your query to our Data Support team. The reason for this is our engineers are already investigating the aspects of this firmware to release it on our network.
The highlighting is my own, hope this is new information for some people.

Last edited by cbkm; 13-10-2006 at 07:43 AM.

  #22  
Old 13-10-2006, 09:05 AM
waffabix waffabix is offline
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at least its dawned on o2 they neede to do it !!

hopefully soon, i wonder are there engineers looking at it or is that just bullsh**t i've certainly heard pleanty of that from 02 in the past
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  #23  
Old 13-10-2006, 10:22 AM
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Quote:
Originally Posted by waffabix
at least its dawned on o2 they neede to do it !!

hopefully soon, i wonder are there engineers looking at it or is that just bullsh**t i've certainly heard pleanty of that from 02 in the past
Keep a record of the BS they feed you and then use it in a conversation with their customer retention people - it's useful ammo for negotiating your contract price. I'm on a half-price tariff for 12 months because they messed me around (and they messed up the discount as well leaving me quids in )
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  #24  
Old 13-10-2006, 10:34 AM
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Quote:
Originally Posted by TazUk
Keep a record of the BS they feed you and then use it in a conversation with their customer retention people - it's useful ammo for negotiating your contract price. I'm on a half-price tariff for 12 months because they messed me around (and they messed up the discount as well leaving me quids in )
I agree, I now do all my communications by email or post because you have written proof, email is better because people just reply without thinking what they are saying ...

Of course the hard part is finding the right person to communicate with and not some dickhead support staff..

  #25  
Old 13-10-2006, 12:20 PM
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Quote:
Originally Posted by Cash
I agree, I now do all my communications by email or post because you have written proof, email is better because people just reply without thinking what they are saying ...

Of course the hard part is finding the right person to communicate with and not some dickhead support staff..
Of course now most CS calls are recorded "for training purposes" - comes in very handy as they seem to archive them and are willing to review the calls if you force them to. That approach has really helped me out with O2, with a car insurance pricing dispute (the co misquoted me 3 times then tried to squeeze another £500 out of me) and my frequent battles with NTL's support staff (very frustrating when some script-reading person insists I have a virus and tells me that despite 10 years in IT I can't diagnose an error message from their servers ).
It's also just helped resolve a private health insurance issue for my mother in her favour, resolving a 2 year running dispute and taking a great weight off her mind.

I do store all my emails though..
Maybe I should start recording and archiving all my calls too
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  #26  
Old 13-10-2006, 06:08 PM
WPKenny WPKenny is offline
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Well O2 are excelling at their customer care right now...

I told them that "I don't know" wasn't a good enough answer yet I still got this response which is almost identical to the first one:

"I am sorry but I am unable to tell you the date when the Nokia N80 will be available with the latest firmware (v4). It will be updated on the Nokia website as soon as it is launched. Please click on the link below to visit the Nokia website for further information with your query:

www.nokia.co.uk"

Utterly useless.

  #27  
Old 16-10-2006, 08:03 AM
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v4 firmware on o2

Morning Gents,

I too am with o2 and was desperate to update my firmware as my phone used to take about 30 seconds to send a text message, even with full reception.

As o2 refused to upgrade it for me i did it myself, phone is now running much quicker, i've yet to restart it and sending a text message is back to being an instant thing. Battery lifes seems a tad better too.

Anyone know when v5 is out?
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  #28  
Old 16-10-2006, 04:58 PM
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Quote:
Originally Posted by T1p0
Morning Gents,

I too am with o2 and was desperate to update my firmware as my phone used to take about 30 seconds to send a text message, even with full reception.
Nokia have released an app called SMSAccelerator that fixes the text message delay - they recommend everyone installs it. You can find it on the N80 support pages at the Nokia site..
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  #29  
Old 22-10-2006, 12:26 PM
WPKenny WPKenny is offline
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After the news that Orange have finally released their v4 firmware I thought I'd resurect this thread to encourage those on O2 to keep trying and pestering O2 about it. I check with the update software every few days but I'm on here borwsing almost every day so if anyone notices an O2 v4 firmware release, be sure to let us know!

  #30  
Old 22-10-2006, 10:34 PM
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o2 shud have stuck to using the generic FW like they used to do, then all probs wud be solved
 

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