All About Symbian - Nokia (S60) and Sony Ericsson (UIQ) smartphones unwrapped

  #16  
Old 11-04-2008, 12:11 PM
scott.herring scott.herring is offline
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Originally Posted by scott.herring View Post
Hi,

Is this the reason i have great difficulty streaming vids, i.e youtube on my phone?? It works fine with wi-fi but not at all on o2 mobile web.

Which dept. should i call to get this restriction removed??

I just called o2, i was told that they cannot simply de-restrict this at the click of a button.

They advised that only certain places in the country are able to get the faster connection (London).

***2 minutes later the same guy calls me back advising that as i am a o2 select customer, they will infact do this within 24 hours!?!***

They are obviously spilling a load of sh!t to their unvalued customers!!!

Last edited by scott.herring; 11-04-2008 at 12:15 PM.

  #17  
Old 11-04-2008, 12:21 PM
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Scott,

Strictly speaking, you're not allowed to watch streaming videos on O2 Mobile Web. The T&C explicitly forbid this. In fact, you're pretty much not allowed to do anything with your Internet connection on O2 apart from browsing the web and checking your emails. And even there, unless you're paying by the KB or have subscribed to the 30/month data plan, you're not allowed to use more than 200MB of data per month, which amounts to less than 7MB / day. Download the email of your friend who attached their holidays pictures and you've already blown up your daily allowance.

That said, I noticed the same thing as you. I've had an E90 for 4 months and no matter which application I use, trying to watch youtube video on 3G with O2 is hopeless while it works a treat over wifi. Loading web pages is also blindingly fast on wifi but terribly sluggish over 3G. A few weeks ago, I compared the loading time for a few web pages between my E90 over 3G and a friend's iPhone over EDGE and both loaded the pages as fast (I mean as slow). I was starting to believe the Apple-fans arguments that 3G was no better than EDGE and that Apple made the right decision in not integrating 3G in the iPhone.

Guess it's time to give O2 a ring.

  #18  
Old 11-04-2008, 02:37 PM
xerxes xerxes is offline
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Not only are O2 obviously trying to paint the slow EDGE connection of the iPhone in a better light so they get the higher handset revenue (and data revenue), and being pretty bloody sneaky in the process, but you can bet your life that when the 3G iPhone comes out in a couple of months, they will allow full speed access on that - "Hey look folks, the 3G iPhone is SO much faster than all other 3G handsets out there - come and buy one now!". Of course, the bottom line is as ever money, and making things look good for shareholders.

Does corruption ever end?

Time for Ofcom to kick some O2 arse, no?
O2 aren't doing this to boost the iPhone.

I bought an XDA Exec 4 years ago specifically to use it's 3g connection and I had to call to get the cap lifted back then.

I didn't realise the restriction was still in place nowadays.

Last edited by xerxes; 12-04-2008 at 08:39 AM.
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  #19  
Old 11-04-2008, 02:57 PM
scott.herring scott.herring is offline
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Now that o2 have advised me to wait up to 24 hours before i have full bandwith, please advise me how to test the rate at which i am downloading info.

I assume it is through some application i will need to get!?

Thanks

  #20  
Old 11-04-2008, 04:30 PM
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O2 will not remove the cap. It appears at first they but now they are getting quite a lot of calls regarding the matter it's "no we can't remove the cap, however it should be removed in a couple of months". Don't hold your breath. I'm expecting o2 to remove it for everybody when the 3g iphone hits.

Though, hopefully Apple will see sense, and go with a different network provider who has a more capable network.

O2 has tarnished there reputation. Not so much by restricting speeds, but by lying about it for months, and only admitting now they have been forced to.

  #21  
Old 11-04-2008, 05:13 PM
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Thumbs down

Yep - same for me. I was just told by CS that they could not remove the cap for voice customers. Not happy since I'm 8 weeks into an 18 month 45 per month contract (with internet browsing bolt on) with an N95 8Gb that is running at crippled speed on 3g, despite being told in the shop that this was the best phone for browsing on 3G!! Feel like I've been mis-sold.

  #22  
Old 11-04-2008, 10:49 PM
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Just to CLARIFY T-Mobile doesn't have any restrictions in the UK as far as I'm aware.

I get speeds over 1Mbits/s on my phone and very quick speeds when connected to my laptop. The speed is almost the same as my broadband connection.

Please don't confuse slow bandwidth with 128kbits/s cap, the most likely cause of slow downs is during busy periods or you're not in a very strong signal area.

  #23  
Old 12-04-2008, 08:50 AM
xerxes xerxes is offline
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I'm expecting o2 to remove it for everybody when the 3g iphone hits...
The original cap wasn't put in place to boost the iPhone (see my earlier post) but O2 could well be working to improve 3g capacity in time for the next iPhone launch. It probably won't look too good for O2 if Apple finaly move to 3g and its no faster than the original.

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Originally Posted by Unregistered View Post
Yep - same for me. I was just told by CS that they could not remove the cap for voice customers...
Thats what they told me 4 years ago. Try ringing the data support team.

  #24  
Old 14-04-2008, 11:46 AM
scott.herring scott.herring is offline
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Originally Posted by scott.herring View Post
Now that o2 have advised me to wait up to 24 hours before i have full bandwith, please advise me how to test the rate at which i am downloading info.

I assume it is through some application i will need to get!?

Thanks
Anybody???

I would like to now test my connection to see what i am getting,

please advise.

Thanks

  #25  
Old 14-04-2008, 02:10 PM
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You can easily test your speed using www.dslreports.com/mspeed but remember that it is using your data allowance (don't try it too many times or you're in for a nasty shock when the bill arrives!)

  #26  
Old 14-04-2008, 02:49 PM
scott.herring scott.herring is offline
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I am getting around 188 / 191 kbps. So o2 have not done as they said. I will call them shortly and query this!

Last edited by scott.herring; 14-04-2008 at 02:56 PM.

  #27  
Old 14-04-2008, 10:24 PM
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Will o2 definitely remove the throttle if I call them up and ask for it to be removed? I'm on o2 Pay and Go.
Anyone?
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  #28  
Old 15-04-2008, 08:07 AM
scott.herring scott.herring is offline
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Unfortunately i dont know if they will do it for PAYG, im sure they would do as you are a paying customer like myself.

I have just tested it and got a speed of 1028 kbps

  #29  
Old 15-04-2008, 12:40 PM
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To be fair, I read this article so called up O2 and they took the restriction off with no fuss at all. Its probably a good thing as long as you know about it becuase I'm not being slowed down by all the other people who dont care about the speed now

  #30  
Old 24-04-2008, 10:00 AM
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just on the phone to customer services now. They have removed the 3g cap no issues, you do not have to be a select customer at all.

If they were limiting it so much how come video calling works fine?


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