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Old 01-10-2005, 11:46 AM
martinjohnson martinjohnson is offline
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PC Suite 6.6.18 still has problems

Laptop is IBM ThinkPad T40, corporate issue with OL 2003 Corporate installation but with Contacts only on laptop. Win2k SP4. Have 1,999 OL contacts in DB.

Uninstalled old vsn of PC Suite (6.5.12) and performed fresh instal of 6.6.16 (yes, fix 16). On 9500, formatted system (SHIFT+CTRL+F+<insert battery>). All nice and fresh.

Config PC Suite and 9500 to only synch Calendar and Contacts and towards 9500 only.

PC Suite only sends 81 of the 1,999 contacts to the 9500. Not good. Took a look at OL and these 81 are the ones which had been modified in the last 24 hrs. Odd eh?

Completely uninstalled 6.6.16 and installed the new (30SEP05) version 6.6.18. Same format 9500 process, etc, etc. PC Suite only selects 1,615 of the 1,999 contacts to send to 9500.

So, Nokia have the concept of "Test Pilots" (see their Club Nokia site) to test new handsets. Me thinks they should enlist a few of us to test their flakey software!

Or, they could take some leaves out of the PalmPilot book. SIX years ago, I was synching 3,000 contacts between PalmPilot and OL with no problems. And the speed? Even back then, it went like gravel off a shovel; not like these Nokia software jocks. They seem to think it's ok for this stuff to take an hour to build the contacts DB on the 9500.

So, back to the main plot. Uninstalled 6.6.18 and resinstalled 6.5.12; same format of 9500. PC Suite is now sending all 1,999 contacts to the 9500. Nokia boys; shame on could you do this to your customers?

With a brave heart and with all my contacts on the 9500, I then decided to upgrade from 6.5.12 to 6.6.18. Did the auto-upgrade, the one where it uninstals the previous vsn for you. Well, it doesn't remember which disk you place the old vsn on (so, unless you have a keen eye, you could end up with both vsns) AND, after all that, on the first synch, it decides that 384 entries have been deleted from OL and merrily deletes them from the phone! How could it know to do that? Nothing had changed on either DB (OL or the 9500). Me thinks an "uninstall" actually doesn't actually uninstal everything (e.g. it still remembers your old synch preferences).

Now, I'll copy this lot to the boys and girls at Nokia. Will they respond? Nah, they never do. Their support gets a lousy 1 out of 5.

Martin Johnson
Biz Dev Roadwarrior and General Gadget Freak
Cisco Systems Technical Support

Last edited by martinjohnson; 01-10-2005 at 01:27 PM. Reason: UPDATE:


problems, suite

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