All About Symbian - Nokia (S60) and Sony Ericsson (UIQ) smartphones unwrapped

  #1  
Old 29-11-2009, 09:17 PM
mushroom_daddy mushroom_daddy is offline
Registered User
 
Join Date: Nov 2009
Posts: 12
mushroom_daddy is on a distinguished road
E71 firmware update has killed my data connections

Updating my E71 to the new firmware 400.21.013, has resulted in a complete loss of data connections, GPRS (3G mobile packet data), home WiFi, and GPS.

I've never had a problem with any previous E71 firmware upgrades, and now I'm really wishing that I'd left it on v300.

Have tried reinstalling the firmware, hard resets and anything else that I can think of. My E71 smart-phone is now a very dumb-phone, makes/receives calls/texts but has no data connection at all -- I always get the 'Connection not Available !' error message.

I'm at a complete loss what to try next .....

-- is there anyway to get this version off my phone and go back to v300?

  #2  
Old 30-11-2009, 02:20 PM
jApi NL's Avatar
jApi NL jApi NL is offline
Registered User
 
Join Date: Dec 2008
Posts: 1,146
jApi NL is on a distinguished road
Smile Settings

Did you check the settings for Accesspoints ? Settings > Connectivity > Accesspoints .

Regards jApi NL

  #3  
Old 30-11-2009, 04:26 PM
mushroom_daddy mushroom_daddy is offline
Registered User
 
Join Date: Nov 2009
Posts: 12
mushroom_daddy is on a distinguished road
Quote:
Originally Posted by jApi NL View Post
Did you check the settings for Accesspoints ? Settings > Connectivity > Accesspoints .
Yes, all my Access Points appear to be intact and all the settings look OK. I really don't understand what's going on here!

  #4  
Old 30-11-2009, 04:41 PM
jApi NL's Avatar
jApi NL jApi NL is offline
Registered User
 
Join Date: Dec 2008
Posts: 1,146
jApi NL is on a distinguished road
Smile Vulcan Death Grip

You cannot retrieve the 300xxx firmware . So do a hard reset , VDG preferred . Have a backup of all your personal data first . See my post here :
http://www.allaboutsymbian.com/forum...ad.php?t=81021
Or have the phone reflashed at a Nokia Servicepoint

Regards jApi NL
Ads

  #5  
Old 30-11-2009, 07:32 PM
phil9500 phil9500 is offline
Registered User
 
Join Date: Feb 2005
Posts: 12
phil9500 is on a distinguished road
Hi,

In case that your access points are there because you've put a backup on the phone: delete them and put them back in manually. This is a known problem for this firmware.

  #6  
Old 30-11-2009, 08:28 PM
mushroom_daddy mushroom_daddy is offline
Registered User
 
Join Date: Nov 2009
Posts: 12
mushroom_daddy is on a distinguished road
Quote:
Originally Posted by phil9500 View Post
Hi,

In case that your access points are there because you've put a backup on the phone: delete them and put them back in manually. This is a known problem for this firmware.
Good suggestion!
I tried deleting all access points and resetting my known access points but ...
it still doesn't appear to work.
What I do notice is that the WiFi icon opens on the top of the screen and never goes away. When I try to use another data program (Tweets60) it reports that the the 'WLAN connection is already open: close connection and try again'.
However when I look in Connectivity>Conn. Manager>Active Data Connections nothing at all is displayed

  #7  
Old 30-11-2009, 09:11 PM
jApi NL's Avatar
jApi NL jApi NL is offline
Registered User
 
Join Date: Dec 2008
Posts: 1,146
jApi NL is on a distinguished road
Smile WLAN Icon / Indicator

Icon show up can be a little confusing . The WLAN icon , indicates two different options :
1) when phone is connected
2) when phone is not connected , it shows when WLAN is available .
The last option can be set to : Off . Settings > Connect > Wlan > Show Availability > Never .
Now the icon shows only when you are connected .
However I still think there might be some software corruption . A hard reset can help .

Regards jApi NL

  #8  
Old 30-11-2009, 11:19 PM
mushroom_daddy mushroom_daddy is offline
Registered User
 
Join Date: Nov 2009
Posts: 12
mushroom_daddy is on a distinguished road
Thumbs up

Solved at last!

Actually I had already tried soft and hard resets and the so-called three finger trick without success. This evening I took out the SIM card and Memory card, then did a hard reset and have rebuilt the setup access points etc from scratch ... and yes now its working, yippee



Many thanks for all who offered support and suggestions, its good to know that there is a supportive community out there


However this really has not been a good experience, users really shouldn't have to go through hell when they decide to upgrade their firmware. I like to think I'm a bit of a technophile, but this episode has tested my patience!

  #9  
Old 11-12-2009, 05:02 PM
ericirfan ericirfan is offline
Registered User
 
Join Date: Jan 2007
Posts: 10
ericirfan is on a distinguished road
Unhappy I Got The Same Problem...

Hi Guys,

I have got the same problem abd tried all the stuff mentiosned above.

Please Help Me !!!

Thanks a Lot !!!
 

Bookmarks

Tags
connections, data, e71, firmware, killed, update

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Nokia 5800 firmware update to v20.0.0.12 Rafe Series 60 124 26-01-2010 08:47 PM
N79 Photos Application (after firmware update) clintsgh Nokia Nseries S60 3.2 Phones (Nokia N78, N79, N85, N86 and N96) 0 12-06-2009 11:01 AM
E71-2 Memory Card Locked after Firmware Update LonnieU Nokia Eseries S60 3.1 Phones (2nd Generation: E51, E66, E71) 0 06-04-2009 12:37 AM
Vodafone Nokia N 95 8GB Update Firmware SpearsBoy Nokia N95 and N95 8GB 11 02-02-2009 05:46 AM
A "Feedback" from Nokia H.K. on firmware update!! manman Nokia 7650 4 26-09-2002 10:46 PM



All times are GMT. The time now is 03:42 PM.


vBulletin skins developed by: eXtremepixels
Powered by vBulletin® Version 3.8.0
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Copyright Notes || Contact Us || Privacy Policy