All About Symbian - Nokia (S60) and Sony Ericsson (UIQ) smartphones unwrapped

  #1  
Old 08-09-2009, 07:22 PM
sjdean sjdean is offline
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Nokia Service Centre: The Fort

Useless. Absolutely useless.

Took my N97 along, asked if they could repair it under warranty, said I would book it in if necessary just so I didn't have to spend long without the phone.

First they asked me, to check it was in warranty, "how old is it?"

Eh?

Anyhow, two months came the reply.

I said the charger has also stopped working, can they sort me out a new one.

They said, they have to send the charger back... ok... then that they don't have the same "software" as the head office, so they could try and fix it in two days with "software" but think they need to send it away for two weeks.

Useless useless useless.

Will try one more Nokia Service Centre. Can't believe they can't just organise a replacement charger and arrange for the replacement GPS receiver to be in stock so I can get it fitted at my convenience.

Gah.

Cya
Simon
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  #2  
Old 08-09-2009, 07:33 PM
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nottmbantam nottmbantam is offline
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So I thought I'd send Nokia Support an email and tell them about my scratched lens. Logged onto Nokia global website, navigated to the Middle East section, found the link to send an email, wrote out my complaint, and lo and behold - the link to send email doesn't work. How am I supposed to get in touch with them, its laughable...
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Old 08-09-2009, 07:50 PM
sjdean sjdean is offline
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Correct me if Im wrong, but in terms of the GPS, I thought it was a hardware problem? Unless they got some magical new firmware that hasn't been released yet, i don't know how they're going to make it work!

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Old 08-09-2009, 09:48 PM
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Zyyb Zyyb is offline
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Hi Sjdean, my care point (Digital Phone Company) in east Anglia, took it in, replaced the lens and the antenna and got it back to me within 2.5 hours! (though they did say it was a 24 hour)

I'm not saying they should all be like that, but you should get some consistency! Try a different store for sure.

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Old 08-09-2009, 10:17 PM
sjdean sjdean is offline
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Just so I know, the GPS antenna IS a replaceable item?

Cheers

- Gives me a bit of leverage to say "I really don't want to be without the phone, buuut, I can let you have it for 24/48 hours at a Nokia Service Centre".

I don't see why they can't do that.

Cheers
Simon

  #6  
Old 09-09-2009, 09:15 AM
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Zyyb Zyyb is offline
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Well, if you open your back cover and look at the top left next to the lens, there is a black sticker with a slight perforation down the middle, stops before the battery, that's what they replaced and also the back cover, but it seemed to do the trick on mine. Mine takes a while to get a lock, but stays solid when it does, i'm hoping firmware will tweak it going forward.
 

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