Bad experience with Nokia Support

[petesnuffy]

From Me to Nokia:

Recently I got a N80. While setting it up, I noticed I was unable to select my city in the clock. Is there any way of selecting Darwin which is GMT + 9.5 h? If not, is there any third party or genuine / licenced software that you can provide that will allow me to select this city, or at very worst, time zone?
I have tried to update the firm ware but I already had the latest one.

Thankyou

From Nokia to Me:

Thank you for emailing Nokia Careline.

In response to your enquiry, please be advised that you can only add cities from the list provided under "World Clock" application. Unfortunately, there are no options or softwares that will allow you to add more cities to the default list . If "Darwin" is not listed, then this city is considered redundant on the phone.

We do apologise for any inconvenience caused.

Should you have any further enquiries, or if we can be of any assistance, please do not hesitate to contact the Nokia Careline and speak to any one of our friendly Technical Support Executives on 1300 366 733 between the hours of 8am and 8pm EST, seven days a week. For online assistance, please visit 'ASK Nokia' at our website.

Please help us improve our services by completing the Nokia E-mail Satisfaction Survey from the following link: caresurveys

Kind regards,

Nokia Careline


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Seriously considering calling up about this.
BTW, Darwin is in Australia, and is a state capital for all you foreigners.