The keypad is actually quite nice, a little bit cramped though. A bit hard to press the buttons but you get used to it. The top keymat is decent, a cancel button is nicely placed but i dont like the green and red call buttons.
After a weekend use of the n85, the features of the phone are impressive. But the build quality is very poor, my top keymat moves a lot and probably will fall off after a months use. Im returning mine and just waiting for the n86 which is shipping this week. If you can wait a few months im sure the n86 will drop in price. The n86 hopefully will be built with very good quality, it uses metal parts and a hardened glass cover.