Originally Posted by sjbu
hehe i think forum member Jason T would beg to differ on that comment about t mobile customer service
Sorry dont really understand the issue either, at least your getting a new one soon
1) your phone can probably be fixed w/ a full reset and a network side check, that takes 72 hours for action time on network trouble tickets so you're actually better off if they send you a new phone overnight and you get them to waive the 15 dollar charge or if you can go into a store (that way you know they gave you a phone instead of an earpiece or something in the box).
Lol! sjbu T-Mobile has the best customer service available for any mobile provider in the USA. They're actually very polite and professional. Some of them are quite charming and humorous, many extremely entertaining. They have sent me or exchanged out 6600's like candy (and other phones for other people) Sending me one when I didn't ask for it and was supposed to be getting a battery. They are there 24 hours a day, but they lack experience, knowledge regarding GSM systems, computing experience, and basic exposure to the international standards, worse, they lack critical thinking skills. The only people who have correctly answered my questions rapidly have had: French, Indian, and Vietnamese accents (the Indian guy was cheating since he was in Canada at the time so he got a multiplier).
This morning I called to ask "does email to my phone <10 digits>@tmomail.net support attachements. They didn't know, transferred me, didn't know, put me on hold, asked wireless data, then told me I'd have to ask Nokia!
I made sure that the CSR was asking wireless data about the tmomail and NOT my pop3 mail, the CSR insisted she had and I had to talk to Nokia. (so, not being stupid I asked to be transferred). The Nokia Rep laughed w/ me at that one and said I had to ask T-Mobile, but he couldn't give me the current firmware number for my phone. Needless to say, I stayed on the line and did the survey and he got all 5's and 4s, but my phone is now getting 2's. The next Nokia guy who comes on says their firmware is at 3.48. He didn't even let me do a survery on him
Called T-Mobile back, they all spent half an hour yesterday learning that you're going to be able to receive sis files and attachments to your account and you'll be able to buy things using your phone because right now it only works half the time. I'm sorry, but who the hell is running that bootcamp. The only time I was calling Orange at 3am was to pay my bill
. Anyways look for better file transfer starting July 1. They couldn't get anywhere w/ the internationalization issues (since people will want refunds). And they're going to have problems when the Nokia signed apps don't work on their TESSCO hackety firmware.
They tell me it should support multimedia now. I go look, if I send jpegs made in certain programs from my windows machine they work fine, but only certain ones, if I send jpegs of certain format from my mac "AND I KNOW YOU DON'T SUPPORT MACS" they work fine, but many files don't which do work if I send them by bluetooth. They are simply dropped from that attachment. Considering that most of the machines on the internet serving up apps and website ARE NOT WINDOWS personal computers the idiots Nokia and T-Mobile side had better stop w/ the mrouter 6600 personal suite nonsense and put their development dollar somewhere important.
To cut it short like a newborn american boy...what we need is full service centers so you could walk into the store, have the salesperson hand it to a tech there, who runs a couple tests, can upgrade your firmware, do a full sim copy, etc...all the things available in other places and you get more for your Non-Dollar.
Did I mention that cingular is ripping them off with the sales of all the cingular CA, NV,and ??Utah I dunno. If you did a manual selection on a cellsite that was cingular before the att acqu (when att sites were all att) you would be able to connect. Now some of the same sites (GSM software letting me see them) offer up ATT instead of cingular service (these should be only T-Mobile after 2005, but cingular only until q4). So now we had this nice two companies controlling it all sob story again b/c the US corporate culture doesn't understand that phones are mass market high competition products. We're going to be driving Chevy vegas again soon.
Rant done check your forwards and reset them w/ your ringtones just incase.