View Single Post

  #43  
Old 03-03-2009, 12:39 PM
dez_borders dez_borders is offline
Registered User
 
Join Date: Nov 2005
Posts: 1,684
dez_borders is on a distinguished road
WARNING re De-branding & Warranty

Quote:
Originally Posted by stuclark View Post
Nokia N95 and N95 8GB product codes.
Just to make everyone aware (again) that Nokia will invalidate your warranty if de-branding is done using NSS and NSU.

NSU stores a record of every product code and software version applied to a handset (see email extract below).

If a handset comes in to Nokia for repair, the IMEI is checked against Nokia's NSU logs, and the warranty is deemed void if the product code has ever been changed. Even if you have restored the original product code and the handset contains the correct firmware for that product code, the warranty is still void.

See email below as received from Nokia today...

------- Original message -------
From: <ContactCentre.Fax@nokia.com>
To: ********@************
Sent: 3.3.'09, 9:48


Dear Mr *****

Thank you for contacting Nokia Care.

Further to our telephone conversation of this morning, I can confirm that I have spoken with one of our Product Specialists and have been advised that due to the earlier product code change your handset will not be able to be repaired under warranty. As you are already aware any product code change at any point automatically voids the warranty.

Please see below a copy of the records on our system.

Serial number:
35808**********
Warranty:
YES
Care Services:

Warranty Class:
SHIPMENT + 25 MONTHS
Product Type:
RM-313
Handset:
N82
Product Code:
0558909
Start of Warranty:
22-01-2008
End of Warranty:
22-02-2010
Ship-to Country:
GB-UNITED KINGDOM
Factory SimLock:
N
Repair information
Repair Location Repair Date Sympton Primary CCT Ref Spare Part# Primary Fault
09-02-2009 5500 O901 Software upgrade


Online Software Update Attempt History

Date/Time (GMT) YYYY-MM-DD Update Type Result Reason Original Software Version Target Software Version
07 May 2008 10:44:18 Nokia Software Updater - NSU Successful update Firmware update successful (46) 10.0.046 20.0.062 Product Code 0549174

13 Sep 2008 01:25:59 Nokia Software Updater - NSU Successful update Firmware update successful (46) 20.0.062 30.0.019 Product Code 0558756

12 Nov 2008 10:34:00 Nokia Software Updater - NSU Successful update Firmware update successful with Retry (67) 30.0.019 30.0.019 Product Code 0558756

13 Nov 2008 12:38:08 Nokia Software Updater - NSU Successful update Firmware update successful with Retry and revive use case 2 (93) 30.0.019 30.0.019

I regret that I am unable to assist you any further with this issue.

Kind Regards

xxxxx
Special Solutions Team
Nokia Care UK and Ireland
__________________
Phone History: Nokia 3310,7650, 6680, N70, N80, N95, N83, N96, N97...? HTC_Desire (with FroYo 2.2)